Reviews
SK
SCOTT K.
West Chester, PA
INFINITI QX56
Verified Customer
Terrible experience with servicing of my Infiniti
Before I got my car towed to Boss with a starting/electrical issue, I was assured they had the right equipment and could fix it. Well they did not.... Could not fix or even replace the cruise control module. Now I have several new issues to deal with after the "service" - headlights don't work, moon roof won't open and key lock is not working. My car is 9 yrs old and I have lost confidence in Boss to work on my cars. Real shame because now I have to be extorted by the dealerships....
Chet H. from Boss Automotive responded on 06/26/2019
I'm very sorry you feel this way scott, i was very upfront with you through out the whole process that our attemp to repair the module and save you $2000.00 may or may not work and you chose to have us try ad fix it.
WM
William M.
West Chester, PA
Cadillac DeVille
Verified Customer
William said they sold him a vehicle that had a lot of problems.
This review was collected via phone interview by Customer Research Inc.
Chet H. from Boss Automotive responded on 09/28/2016
sorry to hear that you had issues with the car mr mccullough, i havent heard from you since you purchased it. you surely should have let us check it out for you.
MH
MICHAEL S H.
West Chester, PA
MINI Cooper
Verified Customer
ReScore Review™
No stars
You’re mistaken. The alignment was fine. It drove straight. All tires had even wear. I absolutely and categorically did not or would not have had you perform an alignment. If you had asked me I would have declined, no question. And the tires were not that expensive. The bulbs on the other hand….
So yes. Unethical is the appropriate term.
I’ve been ripped off before and I’m sure it will happen again, but never by the same person more than once.
So yes. Unethical is the appropriate term.
I’ve been ripped off before and I’m sure it will happen again, but never by the same person more than once.
Original Review
Unethical practices. Rip off!
Previous owner of this business was honest. Unfortunately the present owner is far from it. Expect to get swindled here. Beware!
Chet H. from Boss Automotive responded on 11/17/2015
Sorry you feel this way but replacing 2 tires with large bubbles fron impact and not doing and alignment is not unethical. it is protecting your investment in very expensive tires. You approved the alignment.
SG
SUSAN G.
West Chester, PA
Honda Accord
Verified Customer
service is completely unsatifactory
My last experience was not only expensive but had to take it to Honda dealership to repair adjustment they made. Chad adjusted my idle on my last visit and was so evident that he had no clue what he was doing. I will not ever return to this place of business and continue to tell all my friends to stay away from this expensive and inexperienced auto repair business!!!!!!