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Recent Reviews

Nikki B.

Saint Petersburg, FL

02/07/2024

Category: Service

Over promised…under delivered and still waiting for my refund

Was in communications with the salesman for one day. I told him I wanted to come and see it on the next, which was Wednesday. Never heard back from him all day Wednesday as his phone was broken I found out later. A manager reached out on Thursday asking how I experience was and I was completely honest with the situation of no communication. Never heard back from the manager. The salesman told me that they would easily beat the 9.1% interest for the used car loan that I Had set up from my Credit Union. Finance guy ran my information and came back with 9.7 interest rate. They did drop it down to 8.9%. I also put down $250 to hold my vehicle and when signing all of the paperwork said I would like to have it reversed. It’s now been a week and it’s not been reversed. I have emailed the finance department and I’ve heard nothing. Just left a voicemail so cross your fingers. Definitely will not be coming back as I feel they overpromised and underdelivered in multiple departments. My favorite part was when the salesman said that he forgot to also add in the $2000 toward the final cost. Just a stunning failure from sales, management and finance. Run don’t walk from this disaster.

Update: No phone call back from finance department about my deposit…emails sent…no response…ZERO!

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