Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

484 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review 16 days ago

Reviews


NC
NANCY C.
New Castle, DE
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2017
FRIENDLY, KNOWLEDGEABLE, REASONABLE, HONEST
FRIENDLY, KNOWLEDGEABLE, REASONABLE, HONEST
Marty K. from Brandywine Auto Repair responded on 02/19/2017

Thank you Nancy it's always a pleasure. 


HO
HERB O.
Wilmington, DE
GMC Acadia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2017
Knowledge and effiency
BA knows just what needs to be done in minimal time

RN
Richard N.
Wilmington, DE
Dodge Avenger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2017 Category: Service
Richard said it's a matter of trust and he does not find too many services that he can trust.
This review was collected via phone interview by Customer Research Inc.
Marty K. from Brandywine Auto Repair responded on 02/18/2017

I find that in  every business we deal with Richard. Trust is earned and we hope to continue to earn yours.  Thank you for time.


RM
Randy M.
Newark, DE
Chevrolet Silverado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2017 Category: Service
Spoke with Peggy. She said this is a local, family run business. Everyone is very nice and helpful. She said Josh is very knowledgeable. He went over a checklist and answered questions that narrowed down the issue with her vehicle, as opposed to just signing her in. She said she has been looking for a good mechanic and she had a nice experience at this facility.
This review was collected via phone interview by Customer Research Inc.
Marty K. from Brandywine Auto Repair responded on 02/15/2017

Thank you Peggy for taking the time to give us a review. We like to be very thorough when going over vehicles and explaining each item so that it can be easily understood. Luckily the 4wd issue on your truck was a simple wiring issue. It was a pleasure servicing your vehicle and talking with you.


LU
Lindsay U.
Newark, DE
Buick Century
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2017 Category: Service
Lindsay said they did a great job.
This review was collected via phone interview by Customer Research Inc.
Marty K. from Brandywine Auto Repair responded on 02/15/2017

Thank you for your business and good luck with the new baby.


JL
JEFF L.
Newark, DE
Nissan Titan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/10/2017
Recent Maintenence
Everything went well

JH
Jermey H.
Newark, DE
Chevrolet Malibu
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/10/2017 Category: Service
Jermey said they were great and they did additional work.
This review was collected via phone interview by Customer Research Inc.
Marty K. from Brandywine Auto Repair responded on 02/15/2017

We are glad we could get you on the road in a timely manner and look forward to seeing you in the future.


DH
Donald H.
Newark, DE
Cadillac DeVille
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/01/2017 Category: Service
Donald said the service took a little bit longer than expected, but he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
Marty K. from Brandywine Auto Repair responded on 02/10/2017

We appreciate your feed back Donald, it can be hard to get specific parts for an older car. I can find every part I need for a 1959 chevy but a 1994 falls right in the middle of hard to get parts.


KW
KEN W.
Newark, DE
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/30/2017
Honest and Reliable
I trust Brandywine Auto Repair with my cars. My family has been bring our cars here for years.
Marty K. from Brandywine Auto Repair responded on 02/01/2017

As always it's a pleasure talking with you Ken. We appreciate your business.


DP
Drew P.
Wilmington, DE
Chevrolet TrailBlazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/21/2017 Category: Service
Drew said they get the job done.
This review was collected via phone interview by Customer Research Inc.
Marty K. from Brandywine Auto Repair responded on 01/30/2017

Thank you for your review Drew. 


TT
TERRY T.
Newark, DE
Toyota Tundra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/20/2017
Service of 2002 Toyota Tundra
I was able to schedule a timely appointment that fit my schedule and was able to wait while my vehicle was serviced. All service performed was timely and professional.
Marty K. from Brandywine Auto Repair responded on 01/30/2017

We always try to set up appointments that work best for our customer's schedule. Thank you for your review Terry.


BS
Barry S.
Delaware
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2017 Category: Service
Barry said he appreciated the employees at the business, they were honest and they did a good job on his vehicle.
This review was collected via phone interview by Customer Research Inc.
Marty K. from Brandywine Auto Repair responded on 01/30/2017

We are very glad we could get your van going again so that you could make it home.


JS
Jessica S.
New Castle, DE
Chrysler Sebring
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2017 Category: Service
Jessica said she didn't have any issues and she appreciates everything they did.
This review was collected via phone interview by Customer Research Inc.
Marty K. from Brandywine Auto Repair responded on 01/30/2017

Thank you for your review Jessica. We do our best with working with our customers.


PS
PAM S.
Newark, DE
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2017
I can get in same day, very dependable!
Whenever I have an issue or even just for regular service they always get me in that day. quick, thorough, and Josh is great
with customers!
Marty K. from Brandywine Auto Repair responded on 01/30/2017

It's always nice to talk to you and George when you come in. We appreciate your business over the years.


MT
Manuel T.
Newark, DE
Chevrolet Colorado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2017 Category: Service
Manuel said this business has excellent service, and they did a great job.
This review was collected via phone interview by Customer Research Inc.
Marty K. from Brandywine Auto Repair responded on 01/30/2017

We appreciate your review Manuel. Luckily your truck's tail light was very inexpensive.


WN
William N.
Newark, DE
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2017 Category: Service
William said everything was great. He couldn't ask for better service. It was done quickly. They were excellent and they talked to him.
This review was collected via phone interview by Customer Research Inc.
Marty K. from Brandywine Auto Repair responded on 01/10/2017

We are glad we could get your truck back on the road for you. Communication is key. We try to keep you in the loop as much as possible.


BM
Bill M.
New Castle, DE
Chevrolet Nova
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2017 Category: Service
Bill said the business is easy to deal with. It was a pleasant experience all the way around.
This review was collected via phone interview by Customer Research Inc.
Marty K. from Brandywine Auto Repair responded on 01/10/2017

We appreciate your review Bill and hope everything went well with the nova.


DG
Donna G.
Wilmington, DE
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2017 Category: Service
Donna said she has never had a problem with this business. They always do a good job.
This review was collected via phone interview by Customer Research Inc.
Marty K. from Brandywine Auto Repair responded on 01/30/2017

Thank you for your review Donna. We are glad we could get your daughter safely back on the road.


MS
MARYANN S.
Newark, DE
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2017
Great service
As always I enjoyed efficient and friendly service during my visit for a routine oil change. I highly recommend Brandywine Auto.
Marty K. from Brandywine Auto Repair responded on 01/09/2017

We enjoyed meeting your newest grand child and your company as usual. Thank you for the nice review.


MP
MELISSA P.
Newark, DE
Nissan Versa
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2017
New Tires
Did a quick and good job as always!
Marty K. from Brandywine Auto Repair responded on 01/10/2017

Always a pleasure talking with you. Thank you for your review.