Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

471 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review about 2 months ago

Reviews


JT
Jack T.
Newark, DE
Nissan Pathfinder
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/23/2016 Category: Service
Jack said they were okay and he thought the price was a little higher than what the website said. He got a quote for a catalytic converter online and it was quite a bit higher than when he went in for the service. It is just a little deceptive when he prints it out and then brings it in and they give him 16 different reasons on why the price is different. It said $1,100 to $1,200 online but when he walked in, it was $1,500. They did a good job.
This review was collected via phone interview by Customer Research Inc.
Marty K. from Brandywine Auto Repair responded on 09/26/2016

The online price is not something that we provide for the website. It also gives you the price for an aftermarket catalytic converter instead of the Nissan factory one which your vehicle requires. We had never seen your vehicle before and one reason the price was different was due to the air fuel ratio sensor, which is in the converter, would not come out. This is not something we could have priced out due to never seeing the vehicle prior to the appointment. Besides the unforseen sensor issue, the price for the catalytic converter was exactly the same as I had given you verbally over the phone. 


JC
Judy C.
Newark, DE
Saturn SC2
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/23/2016 Category: Service
Judy said the business has taken care of her vehicle for years, and she never has any problems.
This review was collected via phone interview by Customer Research Inc.
Marty K. from Brandywine Auto Repair responded on 09/26/2016

It's always great to see you Judy. Thank you for your review.


RS
Rasheeda S.
Delaware
Mercury Grand Marquis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2016 Category: Service
Rasheeda said the business has good service, the ignition was fixed and it is working properly.
This review was collected via phone interview by Customer Research Inc.

LT
Leslie T.
Elkton, MD
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2016 Category: Service
Leslie said the business provided wonderful help and feedback. She understood everything better, after her service was performed.
This review was collected via phone interview by Customer Research Inc.
Marty K. from Brandywine Auto Repair responded on 09/26/2016

Thank you Leslie its always a pleasure.


MC
MELISSA C.
Middletown, DE
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2016
Check Engine Light
The Service is great and everyone is friendly
Marty K. from Brandywine Auto Repair responded on 09/22/2016

We appreciate your patience and response.


GM
Geoffrey M.
Newark, DE
Honda Accord
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2016 Category: Service
Geoffrey said this business provided quick and good service.
This review was collected via phone interview by Customer Research Inc.
Marty K. from Brandywine Auto Repair responded on 09/22/2016

Thank you 


CH
CATHY H.
Newark, DE
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2016
Randy Mathis
Everyone was very helpful & polite even Jack
Marty K. from Brandywine Auto Repair responded on 09/16/2016

Thank you Cathy we appreciate your business.


WM
WAYNE M.
Newark, DE
Chevrolet Silverado
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2016
quality service
completely satisfied every time
Marty K. from Brandywine Auto Repair responded on 09/16/2016

Always a pleasure wayne.


JS
John S.
New Castle, DE
Chevrolet Colorado
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2016 Category: Service
John said the business did everything right. He stated they handled everything professional.
This review was collected via phone interview by Customer Research Inc.
Marty K. from Brandywine Auto Repair responded on 09/13/2016

I thank you for taking our survey John. We hope to serve you in the future.


TT
TERRY T.
Newark, DE
Toyota Tundra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/01/2016
Always Professional service
It is always easy to schedule an appointment and wait for you vehicle to be serviced. All service is completed promptly and professionally and no unnecessary repairs are suggested.
Marty K. from Brandywine Auto Repair responded on 09/02/2016

We try to make sure that all visits go as smoothly as possible. Thank you for your review Terry. 


DN
David N.
Newark, DE
Chevrolet Silverado
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/29/2016 Category: Service
David said he would've liked his vehicle done in 1 day but it took the business 2 days for service. He was happy and will be back next week.
This review was collected via phone interview by Customer Research Inc.
Marty K. from Brandywine Auto Repair responded on 09/02/2016

Thanks for the review David. We always try to get vehicles done the same day if possible. Sometimes our schedule doesn't allow us to finish every car that we see that day. We look forward to seeing you in the future.


PM
PAUL M.
Newark, DE
Nissan Rogue
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2016
Knowlegeable, Flexible and Accurate Service
Josh & Marty go above my expectations for the reasonable cost each and every time.
Marty K. from Brandywine Auto Repair responded on 09/02/2016

We love seeing reviews like this. Look forward to seeing you in the future Paul.


JP
John P.
Delaware
Mitsubishi 3000GT
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2016 Category: Service
John said this business did a great job. They kept him informed, tested his vehicle and it is now running really well. He is very happy with the way things turned out.
This review was collected via phone interview by Customer Research Inc.
Marty K. from Brandywine Auto Repair responded on 09/02/2016

John we are very glad you are happy with the way your car is running. It may have taken a little longer to figure out then most cars, but well worth the time to get you back on the road.


MR
Melissa R.
Newark, DE
Nissan Murano
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2016 Category: Service
Melissa said she had a pleasant experience with the business.
This review was collected via phone interview by Customer Research Inc.
Marty K. from Brandywine Auto Repair responded on 09/02/2016

Thank you for your review Melissa. We look forward to seeing you in the future.


TR
Tim R.
Newark, DE
Oldsmobile Alero
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2016 Category: Service
Tim said this business fixed his vehicle for a small cost. They are also honest and truthful.
This review was collected via phone interview by Customer Research Inc.
Marty K. from Brandywine Auto Repair responded on 09/02/2016

Tim we are glad that your instrument cluster issue was only a fuse. Sometimes a large problem can be fixed easily and inexpensively. 


MF
Mike F.
Houston, TX
Subaru Forester
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2016 Category: Service
Mike said the business was very professional.
This review was collected via phone interview by Customer Research Inc.
Marty K. from Brandywine Auto Repair responded on 09/02/2016

Thank you for your review Mike. I wish your air conditioning problem was a much easier fix.


CC
CHERYL C.
Vineland, NJ
Dodge Dakota
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2016
Excellent service
Prompt excellent service on our vehicles
Marty K. from Brandywine Auto Repair responded on 08/18/2016

Thank you Cheryl I appreciate you taking the to share your review.


JM
Judy M.
Bear, DE
Dodge Journey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2016 Category: Service
Spoke with Bill. He said this business does a great job.
This review was collected via phone interview by Customer Research Inc.
Marty K. from Brandywine Auto Repair responded on 08/23/2016

Thank you Bill.


MT
Mike T.
Newark, DE
Subaru Impreza
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2016 Category: Service
Mike said this business is super honest and they did such a good job for him.
This review was collected via phone interview by Customer Research Inc.
Marty K. from Brandywine Auto Repair responded on 08/18/2016

Thank you Mike I appreciate your review.


JS
J.T. S.
Elkton, MD
Chevrolet Silverado
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2016 Category: Service
J.T. said everything was good.
This review was collected via phone interview by Customer Research Inc.