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Brown Automotive

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(74 Reviews)
-100
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
-100
Net Promoter Score ®

Business Details

Categories
Contact
(205) 508-5855

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Central Time (US & Canada)
5841 Service Road Birmingham, AL 35235
Brown Automotive's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(74 Reviews)

TJ
gravatar
Traci J.
Trussville, AL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/15/2024
0
Poor Customer Service
If I could give less than 1 star I would. I spent over 4k at this establishment and was told by Dan that the repairs would resolve my coolant leak, oil leak, and would clear my check engine indicator. After having my car a over a week, and having it go through a QC, my car sounded horrible and was still leaking oil. I left it to be further repaired. 4 days later I get a call from Dan stating my car needed an additional 2.5k in repairs...that I still needed a new oil pan and an expansion tank for my coolant. I spoke to the owner Alex who basically stated she understood my frustration, and would discount $400. I am beyond livid. My hands are tied because had I known it would take almost $6k to repair my car, I would've sold it. This company puts forth a friendly, competent face but doesn't stand behind their word. I will never, ever give another dime to this company. This place MAY be good for oil changes and small repairs, but stay FAR AWAY for anything major. VERY frustrated and disappointed.
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