Overview

Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

2013 Reviews

ReScore Reviews™ (19)

ReScore
Overall Rating 3.9999989/5Overall Rating 3.9999989/5Overall Rating 3.9999989/5rating 3.9999989rating 3.9999989
Original
Overall Rating 1.78947/5rating 1.78947rating 1.78947rating 1.78947rating 1.78947
95% Would Recommend
100% Business Response
Latest Review about 5 hours ago

Reviews


MW
Mechelle W.
Gainesville, VA
2018 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Great Service Department
I took my new vehicle in for a malfunction in the headlight and they were very courteous, efficient and professional. I plan to have all of my servicing done at Brown's

AR
Almeta R.
Haymarket, VA
2012 Hyundai Genesis
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Great Follow-Up
Whenever I drop my car off for service, if the team finds something else that needs to be done, they explain it thoroughly and provide multiple options for me. I appreciate their honesty. They also inform me of specials that might provide some savings if cost seems to be an issue for me at the time. Great, friendly staff!
ROBERT R C., Service Director from Brown's Manassas Hyundai responded on 06/18/2018

And great feedback,Thank you for taking the time to submit a review and share your feedback,we greatly appreciate it as well as your business.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422

RS
Robert S.
Advance, NC
2004 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Great service
Great people great dealership.
ROBERT R C., Service Director from Brown's Manassas Hyundai responded on 06/15/2018

Thank you for submitting a review and sharing your feedback.And Great customers.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422

KD
Karen D.
Manassas, VA
2015 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Customer service
Always knowing what’s going on with my car. The updates and friendly people. I know my car will be fixed
ROBERT R C., Service Director from Brown's Manassas Hyundai responded on 06/13/2018

Valuable and kind feedback Thank you.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422

AS
Allison S.
Manassas, VA
2009 Hyundai Accent
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Servicing of Car
Another great job! I love how everyone takes a personal interest in my car. When I get it back, I know everything is good to go.
ROBERT R C., Service Director from Brown's Manassas Hyundai responded on 06/13/2018

And another great review form a Great customer,Thank you for your feedback and Thank you for your continued business.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422

SW
Stanley W.
Manassas, VA
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Very, very good dealer.
The service is GREAT just GREAT !!!!!!!!!!!!!!!!!!!!
ROBERT R C., Service Director from Brown's Manassas Hyundai responded on 06/13/2018

We really appreciate your feedback and your very kind verbatim,Thank you for taking the time to submit a review and Thank you for your business.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422

Anonymous avatar
Verified Customer
Clifton, VA
2009 Hyundai Genesis
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Employees providing great service
Outstanding service
ROBERT R C., Service Director from Brown's Manassas Hyundai responded on 06/12/2018

We appreciate your very kind feedback and your business.Thank you.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422

CH
Cheryl H.
Manassas, VA
2017 Hyundai Sonata Hyb
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Friendly and efficient service
Excellent and friendly service
ROBERT R C., Service Director from Brown's Manassas Hyundai responded on 06/12/2018

Great feedback Thank you.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422

Anonymous avatar
Verified Customer
Remington, VA
2014 Hyundai Elantra Gt
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Chrystle is great!
N/A
ROBERT R C., Service Director from Brown's Manassas Hyundai responded on 06/11/2018

Chrystle is Great,Thank you for submitting a review and sharing your feedback,can't wait to see you next time.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422

KS
Kayla S.
Manassas, VA
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Great service everytime
My service tech is always a pleasure to work with and he makes the hassle of coming in for scheduled maintenance easy!
ROBERT R C., Service Director from Brown's Manassas Hyundai responded on 06/11/2018

We appreciate your feedback as well as your business.Thank you.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422

SW
Shirley W.
Bristow, VA
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Shirley
Very efficient
ROBERT R C., Service Director from Brown's Manassas Hyundai responded on 06/11/2018

We appreciate your feedback Thank you

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422

Anonymous avatar
Verified Customer
Manassas, VA
2013 Hyundai Elantra Gt
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Great Customer Service
Even though I did not buy my Huyndai at this dealer, I have brought my car in for service on a few occasions and the staff have always been prompt, courteous, and responsive. Recently I had an issue that required a replacement part. The part was ordered and came in a few days and scheduling the service was easy and convenient. I was in and out quickly both times and was not charged for the part or labor due to the great factory warranty. I also appreciate the complimentary car wash/vacuum too!
ROBERT R C., Service Director from Brown's Manassas Hyundai responded on 06/11/2018

Absolutely wonderful and very much appreciated feedback,Thank you and Thank you for your business.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422

Anonymous avatar
Verified Customer
Manassas, VA
2012 Hyundai Sonata Hyb
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
great, speedy service
Chrystle is always great help
ROBERT R C., Service Director from Brown's Manassas Hyundai responded on 06/11/2018

We really appreciate your feedback Thank you.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422

EP
Edwin P.
Manassas, VA
2013 Hyundai Genesis
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/09/2018 Category: Service
Attention to details
Courtesy to clients is a right for any business success but the attention to detail have long implications. Other than great service team.
ROBERT R C., Service Director from Brown's Manassas Hyundai responded on 06/11/2018

Thank you for taking the time to submit a review and share your feedback it is extremely valuable to us as well as your business.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422

RB
Ronald B.
Gainesville, VA
2007 Hyundai Azera
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
nice people,knowlegeble people
friendly upfront people,smart techs and the rest is mechanical history.
ROBERT R C., Service Director from Brown's Manassas Hyundai responded on 06/08/2018

We really appreciate your feedback and your business.Thank you.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422

SB
Shaznay B.
Woodbridge, VA
2016 Hyundai Accent
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Customer service
Everyone That I encountered there was extremely nice and helpful. They explained everything that would be done to my car and what I was paying for. They are very up beat people and I will be retiring for my next service.
ROBERT R C., Service Director from Brown's Manassas Hyundai responded on 06/08/2018

We appreciate your very kind feedback and your business.Thank you.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422

Anonymous avatar
Verified Customer
Manassas, VA
2013 Hyundai Elantra Gt
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Great service
Pleasant service technicians to schedule appointments
ROBERT R C., Service Director from Brown's Manassas Hyundai responded on 06/08/2018

We appreciate your feedback and your business.Thank you.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422

TB
Toni B.
Manassas, VA
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Get service specialist
Mike is just outstanding, he is very nice always smiling and just you feel welcomed. He had me in and out fast. When my car was finish he even explained that on my next visit it would need to have a special service and gave me a price quote for it , which is always good to know before. Thank you again Mike for everything
ROBERT R C., Service Director from Brown's Manassas Hyundai responded on 06/07/2018

Mike and myself Thank you as well for your feedback and for your business.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422

SS
Steven S.
Warrenton, VA
2013 Hyundai Genesis
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018 Category: Service
90,000
Thank you for finding the vibration and taking care of everything
ROBERT R C., Service Director from Brown's Manassas Hyundai responded on 06/07/2018

You are welcome,Thank you for taking the time to submit a review and Thank you for allowing us the opportunity to meet your service needs.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422

Anonymous avatar
Verified Customer
Burke, VA
2016 Hyundai Accent
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Friendly and always helpful
Friendly helpful efficient work well done
ROBERT R C., Service Director from Brown's Manassas Hyundai responded on 06/07/2018

Thank you for sharing your feedback and for your business.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422