Brown's Manassas Hyundai


Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73

1552 Reviews

ReScore Reviews™ (16)

ReScore
Overall Rating 4.0625/5Overall Rating 4.0625/5Overall Rating 4.0625/5Overall Rating 4.0625/5rating 4.0625
Original
Overall Rating 1.8125/5rating 1.8125rating 1.8125rating 1.8125rating 1.8125
95% Would Recommend
100% Business Response
Latest Review about 8 hours ago
Verified Customer on 12/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Custumer Service "
The customer service is superb, especially regarding Mike and the nice lady who that takes the payments.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 11/29/2017
Service Type: Maintenance
Review Created: 12/10/2017 05:15 PM
Patricia H. on 12/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Receptiona and service people were nice; Mike was great!"
I was able to make a quick appt. for oil change, etc. I was received promptly and car was ready zip/zip and it was washed when finished.

Thank you.
Vehicle: 2016 Hyundai Sonata Hyb
Category: Service
Service Date: 11/30/2017
Service Type: Repair
Review Created: 12/08/2017 09:40 PM
Robert R C., Service Director at Brown's Manassas Hyundai responded on 12/09/2017

We appreciate your feedback and your business.Thank you.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422
John A. on 12/08/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Hyundai addressing seat belt the seat belt linkage on my vehicle"
Brown's staff carried out their assignments in a very professional manner.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 12/04/2017
Service Type: Repair
Review Created: 12/08/2017 01:46 PM
Robert R C., Service Director at Brown's Manassas Hyundai responded on 12/10/2017

Wonderful,Thank you for your feedback and business.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422
Verified Customer on 12/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great people"
except for customer parking service department provides excellent care and returns the car clean!
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 12/05/2017
Service Type: Repair
Review Created: 12/08/2017 11:06 AM
Robert R C., Service Director at Brown's Manassas Hyundai responded on 12/08/2017

We not only appreciate your feedback we value it and we will use it to make changes to customer parking. Thank you for your feedback and for your business.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422
Steven T. on 12/08/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Engine repair in just hours"
Tom got me in and out with no appt. All the parts were in stock to repair 2 cylinders.
Vehicle: 2008 Hyundai Entourage
Category: Service
Service Date: 12/04/2017
Service Type: Maintenance
Review Created: 12/08/2017 10:50 AM
Robert R C., Service Director at Brown's Manassas Hyundai responded on 12/08/2017

Thank you for the very thorough feedback.We appreciate your time and business.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422
D'andre T. on 12/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional. "
Great job Hyundai (Tom) really appreciate the professionalism.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 11/29/2017
Service Type: Repair
Review Created: 12/08/2017 03:12 AM
Robert R C., Service Director at Brown's Manassas Hyundai responded on 12/08/2017

A great job for a great customer.Thank you for your feedback,We appreciate your time and business.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422
Lisa D. on 12/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly, helpful customer service."
My friend who owns a Mercedes brought my car in for service and said Hyundai Customer Service was very friendly, fast and so much better than Mercedes! :)
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 12/04/2017
Service Type: Maintenance
Review Created: 12/07/2017 03:39 PM
Robert R C., Service Director at Brown's Manassas Hyundai responded on 12/07/2017

WOW!!! We really appreciate the awesome feedback.Thank you.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422
Leonardo G. on 12/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Clean Car"
Excellent service and car was returned suoer clean.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 12/04/2017
Service Type: Maintenance
Review Created: 12/07/2017 11:22 AM
Robert R C., Service Director at Brown's Manassas Hyundai responded on 12/07/2017

Thank you for your feedback and business.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422
Verified Customer on 12/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Nice folks to work with."
Went there to have a couple of recalled taken care of. Very nice folks there.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 12/04/2017
Service Type: Repair
Review Created: 12/07/2017 11:00 AM
Robert R C., Service Director at Brown's Manassas Hyundai responded on 12/07/2017

Thank you and Thank you for your business.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422
Verified Customer on 12/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great services visit again"
I arrived and was greated by the services agent and we chatted about my services needs agent recommended items that I did not remember.I signed to get started. Later on I was call with results of the in spection and an estimation of required work . Did not like the cost but who does. My car was returned and washed we I came to pick it up. I really enjoy the speadedy services at Browns.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 12/02/2017
Service Type: Repair
Review Created: 12/06/2017 02:53 AM
Robert R C., Service Director at Brown's Manassas Hyundai responded on 12/06/2017

Thank you for your feedback and for your business.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422
Amy D. on 12/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service/repair"
Customer service
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 12/02/2017
Service Type: Repair
Review Created: 12/05/2017 05:53 PM
Robert R C., Service Director at Brown's Manassas Hyundai responded on 12/06/2017

We appreciate your feedback and your business.Thank you.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422
Verified Customer on 12/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service and Great people"
Great service and Great people
Vehicle: 2006 Hyundai Sonata
Category: Service
Service Date: 11/30/2017
Service Type: Maintenance
Review Created: 12/05/2017 05:04 PM
Robert R C., Service Director at Brown's Manassas Hyundai responded on 12/05/2017

Awesome feedback from an Awesome customer,Thank you for your continued business.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422
Verified Customer on 12/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Mike Seymour"
Mike's awesome
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 12/01/2017
Service Type: Maintenance
Review Created: 12/05/2017 02:58 PM
Robert R C., Service Director at Brown's Manassas Hyundai responded on 12/05/2017

Mike is Awesome and Thank you for your feedback.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422
Cynthia G. on 12/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Elantra"
Because it is the dealer I bought the car from.
Vehicle: 2011 Hyundai Elantra
Category: Service
Service Date: 12/01/2017
Service Type: Maintenance
Review Created: 12/05/2017 02:26 PM
Robert R C., Service Director at Brown's Manassas Hyundai responded on 12/05/2017

We are happy that you choose to service your vehicle were you purchased it.Thank you for your feedback and business.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422
Verified Customer on 12/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Quality and Quick Service"
Brown’s Manassas Hyundai never fails to exceed my expectations! They’re awesome!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/29/2017
Service Type: Maintenance
Review Created: 12/04/2017 12:11 PM
Robert R C., Service Director at Brown's Manassas Hyundai responded on 12/04/2017

Wonderful feedback from a wonderful customer,Thank you for your continued business.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422
Michelle C. on 12/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Consistent"
consistently completes work on time and per estimated cost
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 11/26/2017
Service Type: Maintenance
Review Created: 12/04/2017 09:25 AM
Robert R C., Service Director at Brown's Manassas Hyundai responded on 12/04/2017

We appreciate your feedback as well as your business.Thank you.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422
Chong H. on 12/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Love Hyundai Manassas"
They are always so nice and friendly. I've never had a problem and if I were to they'd fix it.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 11/21/2017
Service Type: Repair
Review Created: 12/03/2017 12:24 PM
Robert R C., Service Director at Brown's Manassas Hyundai responded on 12/04/2017

Absolutely wonderful feedback,Thank you and Thank you for your business.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422
Verified Customer on 12/02/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Thorough work but a bit pricey"
The workmanship is good but not inexpensive.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 11/24/2017
Service Type: Repair
Review Created: 12/02/2017 07:03 AM
Robert R C., Service Director at Brown's Manassas Hyundai responded on 12/02/2017

We appreciate and value your feedback and we will use it to Improve.Thank you for your time and business.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422
Verified Customer on 12/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service"
No issues
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 11/28/2017
Service Type: Repair
Review Created: 12/01/2017 12:12 PM
Robert R C., Service Director at Brown's Manassas Hyundai responded on 12/02/2017

Thank you for your feedback and your business.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422
Verified Customer on 12/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
The service was great. The dealership was also very flexible by allowing me to change my appointment to an hour later than my scheduled time with very short notice.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 11/22/2017
Service Type: Maintenance
Review Created: 12/01/2017 04:52 AM
Robert R C., Service Director at Brown's Manassas Hyundai responded on 12/01/2017

Thank you for your feedback and for your business.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422
Displaying Review 1 - 20 of 1552 in total