Thank you for another positive review regarding your service experience with us. I appreciate it.
Thanks for the positive review of your first service visit with us. I really appreciate it.
Thank you for responding to another survey. I appreciate it.
Thank you for responding to the survey of your first visit with us. I appreciate it and hope you'll become another one of our long term customers. Our goal is to provide great service and I hope we can warrant 5 stars on your next visit.
Hope you had a great Thanksgiving. I appreciate the positive review and look forward to helping you in the future. Happy holidays!
Hi Craig, Thank you for responding to the survey. It appears I may have not explained the diagnosis process properly. I apologize for being unclear and any miscommunication. In short, we do not charge for using our test equipment to read code(s). However, repairing the sophisticated cars of today is more difficult than simply replacing a part based on code(s). Keep in mind, anyone can make a recommendation based on codes but that would be only slightly better than guessing. Tests need to be completed in order to determine what component(s) failed. After discovering the warning light on I called for permission to diagnose, which was declined, because it is the most difficult task in a repair shop and requires the most skill and experience. I hope you'll agree, much like a visit to the doctor, examinations, x-rays and lab tests are not free and neither should the service we provide.
Good morning Noeme,
I truly appreciate the 4.5 star rating. I am sorry I was not able to get your vehicle completed in the hour requested. However, I wanted to let you know thoroughness takes time and I aim to make sure your vehicle is safe for you to use it. Thank you for letting us service your vehicle and I look forward to seeing you on the next visit.
Thank you for the compliment. I really appreciate it. Hope everything went smoothly with the warranty repair. Look forward to helping you in the future.