Carter Radiator Air Conditioning & Heating Service

Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

349 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 4.3333333/5Overall Rating 4.3333333/5Overall Rating 4.3333333/5Overall Rating 4.3333333/5rating 4.3333333
Original
Overall Rating 2.3333333/5Overall Rating 2.3333333/5rating 2.3333333rating 2.3333333rating 2.3333333
98% Would Recommend
Latest Review 3 days ago

Reviews


TJ
Todd J.
Little Rock, AR
Lexus LS 430
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2018
Family own
I wouldn’t let anyone work on my wife car but Carter. I was thinking about buying another car but they took car of her Lexus.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/15/2018
Replacing a bulb
Hey the only thing my wife didn’t like is that we got charge extra money for using o debit card. My wife was so upset when I share that information with her.
DANIEL T. from Carter Radiator Air Conditioning & Heating Service responded on 01/19/2018

I am sorry that you had this experience but there is a fee/percentage the credit card companies charge me for running a card on transactions under 50$.  On your next visit remind us and we will apply a credit coupon to any work done.


ML
Michael L.
Little Rock, AR
Chevrolet Aveo
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2018 Category: Service
Michael said his vehicle works now after the service he had.
This review was collected via phone interview by Customer Research Inc.

DA
Darlene A.
Arkansas
Dodge Durango
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2018 Category: Service
Darleen said the staff called her back. They looked at the vehicle again and they straightened everything out. They contacted her and they were very nice. They're very helpful and she liked the service.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/11/2018 Category: Service
Darlene said she'll return her vehicle to them because something she paid for didn't get fixed.
This review was collected via phone interview by Customer Research Inc.
DANIEL T. from Carter Radiator Air Conditioning & Heating Service responded on 01/19/2018

I apologize for any inconvenience when a job is completed.  Please feel free to come in any time and we will get to the root cause of the issue.  The headlight bulb may be faulty or there may be a poor connection.

DANIEL T. from Carter Radiator Air Conditioning & Heating Service responded on 02/21/2018

Thank you Darlene for giving us the opportunity to get it right!  It's not just service at the sale that matters, it's service after that makes the difference.  Mistakes happen, we will make it right!


EM
Ed M.
Little Rock, AR
Cadillac DeVille
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2017 Category: Service
Ed said the business looked at his vehicle and saw he needed a radiator, because his was leaking. They did a presentation of the part he needed. They gave him a fair price.
This review was collected via phone interview by Customer Research Inc.

LL
Lepoleon L.
Mabelvale, AR
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2017 Category: Service
Lepoleon said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

EB
Elmer B.
Harrison, AR
Chevrolet Bel Air
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2017 Category: Service
Elmer said the business has always done fantastic work.
This review was collected via phone interview by Customer Research Inc.

EP
Ed P.
Little Rock, AR
Ford Explorer
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/28/2017 Category: Service
Ed said initially this business was not able to spot the leak in his vehicle, so he had to leave it over the weekend in order for them to find it.
This review was collected via phone interview by Customer Research Inc.

TR
Tim R.
Little Rock, AR
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/28/2017 Category: Service
Tim said he likes this business.
This review was collected via phone interview by Customer Research Inc.

CW
Catessa W.
Little Rock, AR
GMC Yukon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/28/2017 Category: Service
Catessa said she was totally satisfied.
This review was collected via phone interview by Customer Research Inc.

BS
Bryan S.
Little Rock, AR
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2017 Category: Service
Bryan said the employees are professional and he is totally satisfied.
This review was collected via phone interview by Customer Research Inc.

RL
Rodger L.
Little Rock, AR
Jeep Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2017 Category: Service
Rodger said everything was great during his visit to this business and he really appreciated the service. The knowledge level of the staff was top-notch and they knew exactly what they were doing. He was in and out.
This review was collected via phone interview by Customer Research Inc.

JH
James H.
Little Rock, AR
Honda Accord
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2017 Category: Service
James said this business was great.
This review was collected via phone interview by Customer Research Inc.

RF
Raymond F.
Little Rock, AR
Ford Five Hundred
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2017 Category: Service
Raymond said this business was close to home and he would recommend them to others.
This review was collected via phone interview by Customer Research Inc.

TJ
Todd J.
Little Rock, AR
Lexus LS 430
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2017
Repairs
Wow! All I have to say Hello Cater goodbye Parker Lexus.

GG
Gerald G.
Little Rock, AR
Chevrolet Corvette
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2017 Category: Service
Gerald said they had fair pricing. The staff were pretty informative and they communicated with him well.
This review was collected via phone interview by Customer Research Inc.

LC
Leonard C.
Little Rock, AR
Ford Mustang
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/30/2017 Category: Service
Leonard said the staff acted like he was there to bother them. He asked them to check his radiator, it was no good so he had to purchase a new one. They need to treat every customer the same and stop stereotyping their customers. Their customer service was not that good but they did get him the new radiator. He would not recommend them based on the issues stated.
This review was collected via phone interview by Customer Research Inc.

CC
Curtis C.
Little Rock, AR
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2017
Wonderful People.
Love the place.

BD
Booker D.
Little Rock, AR
GMC S15 Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2017 Category: Service
Booker said that he appreciates the quickness with which the service was done.
This review was collected via phone interview by Customer Research Inc.

GW
Gary W.
Little Rock, AR
Nissan Titan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2017 Category: Service
Gary said he has been visiting this business for a long time. They are very personable and they do good work.
This review was collected via phone interview by Customer Research Inc.

RF
Robert F.
Little Rock, AR
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2017 Category: Service
Robert said the facility has been working on his vehicle for many years. They do good work.
This review was collected via phone interview by Customer Research Inc.