Overview

Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5rating 4.65

429 Reviews

95% Would Recommend
Latest Review 2 days ago

Reviews


CJ
Cruz J.
San Diego, CA
Toyota Camry
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/08/2018 Category: Service
Spoke with Jonah .He said he stood there for a while and the secretary came in about a half an hour later. It was a little bit of an inconvenience. He can feel his vehicle drifting and he needs to go back to get the alignment checked out.
This review was collected via phone interview by Customer Research Inc.

KD
Kimya D.
California
Ford Taurus
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/09/2017 Category: Service
Kimya said this business was overpriced. The guy in the office was rude and he seemed like he was trying to get her to buy parts that were not necessary. She said she felt he was not trustworthy. He was in street clothes and he looked like he was not supposed to be there that day. The parts were expensive. They were double the price of other parts stores. The mechanic that actually worked on her vehicle was pretty good and honest. He told her that she only needed one part and it would fix her problem. She liked him and she would probably go back if she could have a guarantee she would just be dealing with him. She wanted them to do extra work for her by having them install new spark plugs and wires but they quoted her $180 in labor. It was expensive and it shouldn't take them an hour and a half to do the work. She needed an oxygen sensor and they were going to charge her $80 for the part when the cost of the part ranged from $19 to $56. She thought they were trying to overcharge her by saying it was going to take longer to do the work than it actually should take.
This review was collected via phone interview by Customer Research Inc.

BS
Brandon S.
Santee, CA
Toyota Prius
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/26/2016 Category: Service
Brandon said the business was not bad but not good. He would go back.
This review was collected via phone interview by Customer Research Inc.

NK
Ngo K.
Lemon Grove, CA
Toyota Prius
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/22/2016 Category: Service
Ngo said he felt this business was trying to overcharge him and for this reason he would not recommend the business for service to anyone else.
This review was collected via phone interview by Customer Research Inc.

MK
Molagara K.
San Diego, CA
Mazda 3
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/08/2015 Category: Service
Molagara said this business was ok.
This review was collected via phone interview by Customer Research Inc.

ED
Elizabeth D.
San Diego, CA
Jeep Grand Cherokee
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/20/2015 Category: Service
Elizabeth said the service was pretty good, but a little expensive. They need to lower their prices.
This review was collected via phone interview by Customer Research Inc.

CA
Clark A.
California
Dodge Sprinter
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/18/2015 Category: Service
Clark said this business is extraordinarily expensive and his vehicle still smokes a lot. He would not recommend this business based on this experience.
This review was collected via phone interview by Customer Research Inc.

JS
Jennie S.
San Diego, CA
Toyota Prius
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/28/2015 Category: Service
Jennie said the technicians are great and courteous, and they did a good job. She said the owner lied multiple times and she felt disrespect as a customer. The reason she would not recommend this business is because of the owner's lies and she was charged extra money. She was given a price quote for a condenser and he could not get it without the radiator. To cover up the error, she was told it was for a radiator leak. She took his word for it. She was given a discount and the tax was taken off, but she will not return.
This review was collected via phone interview by Customer Research Inc.
Kelly B. from Certified Car Care Hcml Inc responded on 04/01/2015

There was no error or lieing the only way we were able to purchase the part was as a radiator/a/c condensor combo I bent over backwards to try and explain this and even gave you a discount but obviously you still don't understand, and that is what I am sorry about. 


AO
Art O.
Murrieta, CA
Chevrolet Silverado
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/17/2014 Category: Service
Art said it took too long for his vehicle to be repaired.
This review was collected via phone interview by Customer Research Inc.
Kelly B. from Certified Car Care Hcml Inc responded on 09/23/2014

Art,
we are sorry it took so long to repair your driveshaft. We offer you a 10% discount on your next service at our shop.


DM
Douglas M.
Toyota Corolla
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/13/2014 Category: Service
Douglas said he was told the servicing would take two hours. When he returned, he was told that the vehicle would be ready by lunch time. After lunch, he returned to find that the vehicle was still not ready. It took the business all day to service the vehicle but he was not given an explanation as to why.
This review was collected via phone interview by Customer Research Inc.
Kelly B. from Certified Car Care Hcml Inc responded on 02/17/2014

Douglas we are so sorry your car was not finished when you excpected, I spoke with the Service Writer at the Miramar location and he was under the impression that you did not excpect your car until 4:00 pm when you got of work, in the future he will make sure we have it done immediatlety. We thank you for your business it always graetly appreciated.


JS
Jorge S.
National City, CA
Honda CR-V
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/17/2013 Category: Service
Jorge said he feels this business was not able to find or fix the unspecified problem.
This review was collected via phone interview by Customer Research Inc.
Kelly B. from Certified Car Care Hcml Inc responded on 08/20/2013

Jorge, thanks for the great review!