Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

442 Reviews

98% Would Recommend
Latest Review 3 days ago

Reviews


JT
JOHN T.
Louisville, KY
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019
Great Service Visit!
Always a great visit here. Tyler does a great job going over what will be done before the service procedure. His followup after the service going through step by step what was done and what needs to be done at a later date is always great information. Great place to come for quality service work with full explanation of what needs to be done and why it needs to be done.

MP
M.E. P.
Crestwood, KY
Mitsubishi Eclipse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019
Good to Go!
When you find a company that delivers the service you need and excpect, and gives you a sense that you've made new friends, you'll want to stick with them, especially when you feel G2G when you drive away!! Thanks, Steve, Tyler and Daniel!!!

RB
RICHARD B.
Crestwood, KY
Chevrolet Sonic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019
Flat tire
I had a flat tire and needed to have it fixed quickly. Certified came to my rescue and I was up and driving again in no time. Thank you Certified.

JB
JUSTIN B.
Simpsonville, KY
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019
Great customer service
Great customer service, always up front about service and costs. Keeps you informed about your vehicle while work is being performed, even sent pictures of parts showing the damage.

Verified Customer
Crestwood, KY
Saturn VUE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019
Owner remembers my name and car
My car was serviced right away. I waited in a comfortable lounge area. I drove away with the full confidence that my car was carefully checked.

LW
LEE W.
Crestwood, KY
Chevrolet Avalanche
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2019
Their willingness to work with the customer's schedule and emergency situations.
Friendly with accurate estimates.

CC
CLAY C.
Crestwood, KY
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/30/2018
Certitified is top notch, five stars.
Great service ,top notch!

DC
DEBBIE C.
Louisville, KY
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2018
Steve and his crew are friendly and knowledgeable
My experience with certified is that they are honest when they talk to you about the needs of your vehicle. Their services prompt and good

RG
ROB G.
Goshen, KY
GMC Yukon XL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2018
Excellence!
These guys did a great job on brakes that we needed done quickly. Very professional and thorough, and very fairly priced.

RC
ROB C.
Otisco, IN
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018
Excellent service!
Steve and his crew are great! If you have something that's really been giving you trouble and no one can figure it out bring it to Certified and they'll take care of it for you. Regardless of where you live it's well worth the drive to get your car serviced here. Thanks for the great service Steve.
Steve @. from Certified Express Lube and Auto Service responded on 12/16/2018

Hi Rob, Thanks for the kid words and for for telling others!
Merry Christmas,

Steve @ Certified


WS
WEBB S.
Louisville, KY
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018
Great Service
Great service!
Steve @. from Certified Express Lube and Auto Service responded on 12/16/2018

Thanks Webb. Feel free to call me anytime I can help.

Steve @ Certified


KM
KENT M.
Crestwood, KY
Volkswagen Eos
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018
Great service
Always on time and get the job done neatly
Steve @. from Certified Express Lube and Auto Service responded on 12/16/2018

Kent, good to see you! Call anytime I can help!

Steve @ Certified


CR
CLIFF R.
Louisville, KY
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018
Good honest and friendly people
They do good work and point out things that are necessary for safety and reliability
Steve @. from Certified Express Lube and Auto Service responded on 12/16/2018

Cliff, thanks for pointing out our strengths! I look forward to seeing you again!

Steve @ Certified


KP
KAREN P.
Pewee Valley, KY
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018
Convenient, quick and easy to schedule appointments.
Easy and great oil change. They also fit in another vehicle the same day.
Steve @. from Certified Express Lube and Auto Service responded on 12/16/2018

Hi Karen, it's all about The Customer!

Steve @ Certified


CD
CHRIS D.
Crestwood, KY
Dodge Durango
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2018
Honest group of guys
These guys are honest and take great care of my car every time I bring it in. I have the utmost confidence that they are only repairing the things that need fixed to get me back onto the road.
Steve @. from Certified Express Lube and Auto Service responded on 12/16/2018

Hi Chris, It's always good to see you in the Shop. Call anytme I can help!

Steve @ Certified


JT
JOHN T.
Louisville, KY
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/28/2018
Great Service!
Always get great service at Certified. Usually it is for work at the recommended servicing intervals. This time it was for a major problem - transmission failure! Steve as always was direct and forthright about the options, cost and time involved in replacing the transmission. Thank you Steve and crew for a job well done!
Steve @. from Certified Express Lube and Auto Service responded on 12/16/2018

Thanks for the review John. We always look out for you, the Customer. Merry Christmas!

Steve @ Certified


MS
MARK S.
Crestwood, KY
Chrysler 200
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/23/2018
Quick service
I was in like Flint and out like Superman.
Steve @. from Certified Express Lube and Auto Service responded on 12/16/2018

Thanks Mark!

Steve @ Certified


MS
MARK S.
Crestwood, KY
Ram 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2018
Friendly customer services
Knowledge of understanding what your problems are and giving you options to have them repaired
Steve @. from Certified Express Lube and Auto Service responded on 12/16/2018

Thanks for the positive feedback Mark. We try to work the same way each and every time.

Steve @ Certified


IF
IVAN F.
La Grange, KY
Kia Rio
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/21/2018
Oil change
Love the way you know how to take care of my car and and customers. Just hope some day you can place advertising on coupons deal such as oil change or tune up or fuel ejection cleaner or wheel balance or special deals on tires . Just the ideas . Just got a feeling that you are growing business and soon shop will or may need to expand .
Steve @. from Certified Express Lube and Auto Service responded on 12/16/2018

Thanks for the thoughts Ivan. Yours ended up just needing a quick fix! Merry Christmas!

Steve @ Certified


Verified Customer
Prospect, KY
Lexus ES 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2018
Great service
They do a great job overall and customer service is excellent
Steve @. from Certified Express Lube and Auto Service responded on 12/16/2018

Thanks for the feedback Louie, We understand who we work for, it's You - The Customer!
Steve @ Certified