Reviews
NJ
NEVILLE J.
Crestwood, KY
Chevrolet Malibu
Verified Customer
Tyler took good care of me
I am easy to please, just give me what I want....
This Steve and Tyler do consistently.
This Steve and Tyler do consistently.
Recommended
BS
BOB S.
Crestwood, KY
Pontiac Montana
Verified Customer
Good job, guys.
Always appreciate the service you provide.
Recommended
GH
GERRY H.
Louisville, KY
Mazda Mazda6
Verified Customer
Great customer service
I just transferred to the Louisville area in Oct 2017, and one of my top priorities was to find a service center for my vehicles. I found Certified on a Google search and after calling them I knew It would be a great place to go. I've had both my vehicles serviced there several times and have had an exceptional experience each time! HIGHLY RECOMMEND!👍
Recommended
NJ
NEVILLE J.
Crestwood, KY
Subaru Forester
Verified Customer
The grumpy old man.
Steve, Tyler and the team work hard and deliver good service.
If they can fix your car they will let you know. If they can’t then they will refer you to someone who can.
If they can fix your car they will let you know. If they can’t then they will refer you to someone who can.
Recommended
Verified Customer
Louisville, KY
Ford Fusion
Verified Customer
Welcoming!
The staff was very welcoming, courteous, & speedy. I would definitely recommend to others. They even allow pets to wait inside.
Recommended
VW
VICKY W.
Louisville, KY
Ford Mustang
Verified Customer
Honest people, good customer service
Also appreciate the UPS discount!
Recommended
AW
ARTHUR W.
Crestwood, KY
Toyota Highlander
Verified Customer
Great experience
Great work and great customer service.
Recommended
HC
HOWARD C.
Crestwood, KY
Nissan Murano
Verified Customer
Good job
Not much to say other than a good job
Recommended
MA
MICKEY A.
Crestwood, KY
Cadillac SRX
Verified Customer
Great service quality work fair prices
Friendly try to give you good advice about what needs to be done to solve your problems
Recommended
DS
DEANNA S.
Pendleton, KY
Jeep Grand Cherokee
Verified Customer
Steve and his staff makes you feel like part of a big family. 😊
Reliable. Steve and his crew will go out of their way to make sure the job is done right. Very professional.
Recommended
DS
DANIEL S.
Pewee Valley, KY
Chevrolet Equinox
Verified Customer
Great people
The staff here are amazing people, very friendly. They make sure they get the job the done
Recommended
CH
CJ H.
Louisville, KY
Dodge Pickup
Verified Customer
Excellent, fast service
Steve and his crew do a great job of giving you the service you need and explaining how and why. They use high quality parts and won’t sell you something you don’t need. They know how to actually diagnose problems to find the proper fix instead of just guessing and throwing parts at it. They also will explain when the cheapest fix may not be the best for your situation. Their turn-around time on projects is very good.
Recommended
RC
ROBERT C.
Crestwood, KY
Lexus RX 350
Verified Customer
Great place locally.
Wouldn't go anyplace else.
Recommended
JS
JIM S.
Crestwood, KY
Ford Escape
Verified Customer
FORD ESCAPE OIL LEAK PROBLEM
QUICK AND HONEST WORK FOR A FAIR PRICE
Recommended
Steve @. from Certified Express Lube and Auto Service responded on 10/16/2018
Thanks for thinking of us Jim!
Steve @ Certified
TS
TERRA S.
Crestwood, KY
Honda Odyssey
Verified Customer
Satisfied customer
I’ve been to Certified twice now. I did not write a review after my first visit because I wanted to see if my opinions would remain after another. I am pleased to say that they have. Both times I have been in, I have been treated with respect as a woman, joked with to lighten my spirits, and probably most importantly, I do not feel like I have been taken advantage of. So often I have felt that way when interacting with mechanics. The people at Certified have been very clear about prices, needs versus upsells, and I very much appreciate that. The lobby area is comfortable and I can work on Wi-Fi while I’m waiting. Free coffee and water are provided as well as magazines or television for those who are interested. Will definitely plan to go back.
Recommended
Steve @. from Certified Express Lube and Auto Service responded on 10/16/2018
Hi Terra, I'm glad you are not the type of person who quickly forms an opinion based off of 1 visit. We have designed Certified with you, the Customer, in mind. If you ever need anything, you know where to find us!
Steve @ Certified
KF
KIT F.
Crestwood, KY
Mazda Mazda3
Verified Customer
Fast, friendly and efficient
Another great trip to Certified for routine maintenance on my car -- oil change and (free) tire rotation. (It's free when you buy your tires there). Fast and friendly service. The service manager even handed me the new People magazine -- just arrived in the mail -- to read. Very thoughtful. Oh -- and the work on my car was great too.
Recommended
Steve @. from Certified Express Lube and Auto Service responded on 10/16/2018
Kit, I think you'll agree our People Magazines are better than the tattered ones at WalMart! Thanks for thinking about us!
Steve @ Certified
CK
CHUCK K.
Goshen, KY
Hyundai Sonata
Verified Customer
Great service as always.
Steve and his crew set a mark that all auto repair people should strive for.
Recommended
Steve @. from Certified Express Lube and Auto Service responded on 10/16/2018
Thanks for the kind words Chuck. We're not always the fastest, but we care about the Customer and try to help keep the cost down as much as possible.
Steve @ Certified
RB
RICK B.
Crestwood, KY
Toyota RAV4
Verified Customer
They are friendly and efficient.
Always a good experience. Steve and the guys are friendly, the place is clean and they are pro active about letting me know what will likely need attention next.
Recommended
Steve @. from Certified Express Lube and Auto Service responded on 10/16/2018
Thanks for the kind words Melinda and thanks for all the referrals!
Steve @ Certified
DA
DAN A.
Crestwood, KY
Ford Ranger
Verified Customer
Fast and efficient service.
Truck was ready when requested. Was told what was the problem in advance, explained what needed to be done and completed the work on time. Feel very confident working with Steve and Tyler.
Recommended
Steve @. from Certified Express Lube and Auto Service responded on 10/16/2018
Dan, it's always good to see you. Keep me in mind when you decide to stop changing your own oil. Big things coming on the Quick Lube side.
Steve @ Certified
Verified Customer
Crestwood, KY
Toyota Sienna
Verified Customer
Car maintenance
The technician got the van in a few minutes before the appointment time and finished quickly and effectively.
Recommended
Steve @. from Certified Express Lube and Auto Service responded on 10/16/2018
Thanks for the kind words and for choosing Certified. We look forward to seeing you here again!
Steve @ Certified