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Chesapeake Auto Repair Service

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(29 Reviews)
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Inactive Business

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ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
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Business Details

Contact
(410) 758-1585

Business Hours

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:30 PM
Sat
8:00 AM - 1:00 PM
Sun
closed
* Eastern Time (US & Canada)
130 Comet Dr Centreville, MD 21617-2665
Chesapeake Auto Repair Service's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(29 Reviews)


GE
Gillian E.
Centreville, MD
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/26/2015
verified customer Verified Customer
Category: Service
Gillian said the service was really bad. A tire got plugged and she was not told they did not take cards as a form of payment. She found out they did not accept checks either and she was told to go to an ATM. Her two year old child was also with her and a walk was made to the bank. She would not recommend them over the issues already mentioned.
Not Recommended
Jack C., General Manager from Chesapeake Auto Repair Service responded on 05/28/2015 01:28 PM

Were sorry you were not pleased with our service but we do not take cards for anything under $20.00 it cost us more if fees then its worth. We use to offer this service for free but we were doing this then being told we did something wrong. Again I’m sorry you were displeased. We would love to try and win your business back so if we can be of service in the future please allow us to service you.

Jack Cooper Jr
General Manager
410-758-1585
Jack C., General Manager from Chesapeake Auto Repair Service responded on 05/28/2015 01:55 PM

Ok so I went back in my history and looked at our transaction for that day and what I found was there also was a pair of wiper blades bought so the invoice was more than $20.00 and the customer did in fact pay with a master card, therefore there was NO walk to an ATM. I do wish that when people review they tell the complete story which will explain the truth, this is the kind of issues that give automotive service a bad name. We are in the service business and have been so for over 22 years now and we are not going to please everyone all the time. We try very hard to do business correct and try to pleases everyone. I do apologize if there was a misunderstanding and if there’s something I can do to make maters better I surely will.

Jack Cooper Jr
General Manager
410-758-1585
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