Walnut Creek, CA
They Lost a customer!
If my car had several problems I expect to be told after an inspection what it needs to be fixed. I’m a busy profesional and have no time to bring my car in intermittently. First it’s the right front axle that needed repair. I pick up my car and the same noise and issue while driving. I called John and he tells me to bring the car again and he will inspect the right side. Can’t you check both sides at once??? That’s why you inspect the car! To avoid having to come back without a resolution. I feel like I’m being ripped off or taken advantage of. I am taking my vehicle for a second opinion and another inspection someplace else. I’m not coming back to your shop!! Is not the same without the old owner.
05/28/2019 Category: Service
Pat said the business did a great job. She did feel over charged. The people all were very nice to her. She would like to know why they charged her by the hour. They did not give her a call about what was wrong, it was just fixed when she arrived back.
11/14/2018 Category: Service
Eric said the staff didn't tell him that he wasn't going to be able to get an alignment on his vehicle. They didn't finish it, and now it's going to keep needing tires. The way they left it, it wasn't done correctly the first time. They didn't have the courtesy to follow up and find out on how things were going. So he suggests following up to call clients and ask them how things are going for them.
Ford Explorer Sport Trac
07/31/2018 Category: Service
Allyson said the woman at the front desk was very pleasant. She brought her vehicle in about noon for an estimate, and didn't hear anything until right before they closed. They needed a couple things from her. She didn't hear anything all the next day. When she called, the technician was hemming and hawing. He was chasing some weird things instead of getting to the bottom of what was going on. The business had the vehicle a day and a half, and didn't have anything to tell, so she asked the technician if they could do this or not. Finally, the tech stated she needed to take the vehicle somewhere else. She had been told it would be a $145 diagnosis fee. When she called to find out what she owed, she got the woman at the desk, who was very nice, but told her the man she needed to talk to was at lunch. He called her back, but she missed the call. Instead of telling her what they were charging her, he just said call back. She was disappointed he didn't leave the information she needed. She tried calling the business again about 10 minutes before closing and only got their voice mail. She had told them previously she needed the vehicle that night. She did not get the vehicle back until the next day, and they made her pay the entire amount. She took it to another mechanic, who told her it was a very simple problem. He was able to diagnose and fix it right away. It cost less than this business charged just for the diagnosis. During the last conversation with the mechanic at this business, he said he was frustrated with the way she had talked to the staff, so it was ok if she didn't come back. She will not be coming back to this business, and would not recommend it, for reasons previously stated.