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CW
Carl W.
Gibraltar, MI
Ford F-150
Check 20x19 Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/25/2018 Category: Service
Carl said he was very unhappy with his experience with the business. They didn't do what he asked them to do. He was not happy and he told them so. He will never use them again.
This review was collected via phone interview by Customer Research Inc.
Randy a. from Conway's Car Care responded on 02/02/2018

Mr Waple,
When you came in with your truck, it had no power steering, also you brung in the power steering lines to be installed. We installed them and test drove your vehicle the power steering was working. You called me that day stating same thing, i offered for you to come down too show you you refused stating you would be here the next day, roughly a week and a half ago, I  still have your old parts in the bags that  you brung them too us in. So i'm sorry you feel this way, but we installed what you requested. Again if you would like to come down for us to show you the old parts off the truck and new ones installed the invitation is still open.