I want to apologize for the extended wait that day.The technician scheduled to work on your vehicle ran into a problem with his prior appointment. This does not normally happen, but unfortunately it did that day and he did not have a free stall to get your vehicle in when scheduled. The diagnostics took longer than normal due to the problem you had with the vehicle. The service writer also spent a fair amount of time on the phone with the dealer and parts store looking for a part that is no longer available. I realize this is not an excuse for the long wait that you experienced, all I can do is apologize and say that I am sorry.
First of all when the appointment was made by the customer he had two issues that needed to be diagnosed. The first was an engine tick that goes away when the engine warmed up, second was check squeak noise on engine start up. The first issue was diagnosed, the engine tick noise was either coming from engine pistons or lifters, also had an exhaust leak of right side exhaust manifold. Customer did not want further diagnosed at this time. The second noise was the squeak on startup, tech removed serp. belt and inspected the idler pulley, water pump, and tensioner assy. The tensioner assy and idler pulley bearings were making noise. Recommended to customer idler pulley, tensioner assy, and serp. belt. The customer agreed to have repaired. The following day when the vehicle was picked up there was another noise at start up that was not there the previous day, the customer was upset and did not want to believe us that we did not hear the noise earlier. The tech then rechecked the new noise and found it was coming front the alt. We removed all parts from the first repair, so the customer was not charged for these parts or the labor to install them. He then agreed to have the alt. replaced, which took care of the noise. The customer was not charged $190 to find the problem, there were 2 diagnostic charges for the 2 separate issues he had with his vehicle. He got charged $76 to replace the alt. plus the cost of the part. The alternator, not the starter was replaced.
Thank you Darwin for many years that you have been a loyal customer. We here at Country Auto Clinic greatly appreciate your business.