Reviews
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Travis V.
Bismarck, ND
GMC Pickup
Verified Customer
Travis said the staff are honest. He said they are wonderful and do good work.
Recommended
This review was collected via phone interview by Customer Research Inc.
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JARED A.
Menoken, ND
Ford Expedition EL
Verified Customer
Bad situation made better
My explorer had no heat. I brought it in thinking it would be a quick and relatively cheap repair. They called back saying that my internal water pump housing was leaking and to get to it was a complete teardown. I was not happy about that but the staff was understanding and friendly. The price was fair and my service was great. The car now runs great just in time for snow. The only negative thing I have to say is it did take a while to complete but it was a complicated job.
Recommended
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Sarah S.
Bismarck, ND
Subaru Outback
Verified Customer
Sarah said the workers at this business were pretty nice at 8 o'clock in the morning.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Carmen H.
Andover, MN
INFINITI M35
Verified Customer
Carmen said her over all experience was excellent. This is a totally great business.
Recommended
This review was collected via phone interview by Customer Research Inc.
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DARCY A.
Bismarck, ND
Buick LaCrosse
Verified Customer
75000 Buick Oil Change and check
The staff listened to concerns and completed the service efficiently and promptly. Staff were friendly and fun. There were no surprises or added costs. Thanks. I will continue to do business here.
Recommended
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Rod A.
Mandan, ND
Dodge Nitro
Verified Customer
Rod said what the employees did they were communicative about.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Alex B.
Bismarck, ND
Chevrolet Cobalt
Verified Customer
Alex said he would recommend the business for service.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Bill W.
Bismarck, ND
Dodge Stratus
Verified Customer
Bill said the business told him on the phone that they would look at his vehicle with no charge but, when he got there they said it would be $30. He stated he felt that it was false advertising and they were not honest. He was very dissatisfied and will never go back.
This review was collected via phone interview by Customer Research Inc.
Donald E. from Country Auto Clinic responded on 09/06/2019
The customer was told that if the noise was very obvious to locate there would not be a charge, but if we needed to bring the vehicle into the shop and put it on a hoist there would be a charge only if he decided not to fix it. In alot of cases the diagnostic fee is waivered if we repair the vehicle. The customer had mentioned at the time the appointment was made that he had been searching the internet for an answer and also was looking for parts on Rock Auto. After I sent a Tech with him on a test drive and we determined the vehicle needed to be brought into the shop and lifted on a hoist for further diagnostics, He then let us know that his intention was not to have us repair the vehicle but wanted a free diagnostics so he could buy the parts online and fix it himself. I am sorry you feel this way, but it's impossible to run a business and not charge for a service.
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Ben P.
Bismarck, ND
Lincoln Zephyr
Verified Customer
Ben said they had good, patient customer service. They answered all his questions, but it's always tough for him to pay for a $300 service when it would cost $17. He added that he would absolutely recommend this business for service.
Recommended
This review was collected via phone interview by Customer Research Inc.
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STUART S.
Mandan, ND
Ford Ranger
Verified Customer
They know me and they know my vehicles.
Always a good job!
Recommended
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Max M.
Cedarburg, WI
Mazda CX-9
Verified Customer
Max said they were able to fix his vehicle in less than 12 hours and got him back on the road safely.
Recommended
This review was collected via phone interview by Customer Research Inc.
Verified Customer
Mandan, ND
Mitsubishi Galant
Verified Customer
best place to bring your vehicles
they do good work at a reasonable price!
Recommended
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David P.
Osage, MN
Ford F-150
Verified Customer
Spoke with Kate. She said the business was helpful, quick, efficient, and reasonably priced
Recommended
This review was collected via phone interview by Customer Research Inc.
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CASEY C.
Bismarck, ND
Chevrolet Suburban
Verified Customer
Great Service
When service work is recommended, I always receive a good explanation of the reasons supporting the recommendation and also the options which are available. Very trustworthy business!
Recommended
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TOM F.
Bismarck, ND
Ford Police Interceptor
Verified Customer
Treat me like Family
Service is great and always willing to work around my schedule. Never wait very long to get in.
Recommended
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CASEY K.
Bismarck, ND
Mazda CX-5
Verified Customer
Great Service and Staff
I've been to Country Auto Clinic a few times now and on each visit I was impressed with the quality of service as well as the friendly and helpful staff!
Recommended
JW
John W.
Mandan, ND
Dodge Pickup
Verified Customer
John said that the service was good.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Bob K.
Solen, ND
Chevrolet Silverado SS
Verified Customer
Spoke with Sheila. She said the service isn't as good as it used to be.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Don G.
Bismarck, ND
Mercury Sable
Verified Customer
Don said the staff are good, friendly and courteous. He stated that it took the staff a while but they went all the way to get his vehicle back on the road.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Abraham M.
Bismarck, ND
Mercedes-Benz C240
Verified Customer
Abraham said the business is good. They are helpful, nice, friendly and accommodating people. He finds them to be prompt and professional.
Recommended
This review was collected via phone interview by Customer Research Inc.