Reviews
Verified Customer
Linton, ND
Chrysler Town & Country
Verified Customer
Review
Country auto clinic kept me in the loop while working on my vehicle. They were very pleasant and nice to work with! Definitely recommend
Recommended
MM
Molly M.
Bismarck, ND
Honda Accord Sdn
Verified Customer
Molly said they did a great job.
Recommended
This review was collected via phone interview by Customer Research Inc.
TH
Todd H.
Bismarck, ND
BMW 3 Series
Verified Customer
Todd said that this is a great business.
Recommended
This review was collected via phone interview by Customer Research Inc.
DS
Dan S.
Bismarck, ND
Ford Mustang
Verified Customer
Dan said he was pretty satisfied with this business.
Recommended
This review was collected via phone interview by Customer Research Inc.
BC
Brenda C.
Lincoln, ND
Jeep Grand Cherokee
Verified Customer
Brenda said this business did a good job with her vehicle. The fan to cool the motor was working and then it was not after they worked on her vehicle. She told them and they said to bring it in the next day and they took care of it. He added to keep up the good work.
Recommended
This review was collected via phone interview by Customer Research Inc.
CH
CAROL H.
Mandan, ND
Jeep Patriot
Verified Customer
Not so great
When I went to pay the person said.. that will be $32..I was completely shocked..I didn’t say anything, just paid him but as I walking to my car I said to myself never again.. I won’t be back..all I had done was get a tail light bulb put in.. I have never in my life been taken advantage of like that in my life!
Donald E. from Country Auto Clinic responded on 09/12/2018
I am sorry that you were displeased with the bill it is not our intention to make you feel that you overpaid for this service. Please allow me to explain how the labor process works. The shop rate is $100 per hour flate rate. Which means that the published labor time from the manufacturer states it should take .4 tenths of an hour to do the job which would be 24 minutes. It took the technician around 20 minutes from start to finish to remove the tail lamp assy. and replace the bad bulb. You were charged .3 tenths which is $30 labor plus the price of the bulb. Published labor rates were put in place by the manufacturer as a guide line to suggest how long a job should take, and this is the fairest way to charge for a service.
TR
Tyler R.
Bismarck, ND
Ford F-150
Verified Customer
Tyler said the business provided good service and they were also very informative.
Recommended
This review was collected via phone interview by Customer Research Inc.
TH
Ted H.
Minot, ND
Ram
Verified Customer
Ted said he gets nothing but great service from the staff and they are timely . He has never had any bad service what so ever, he is happy with the them. He uses their service for both his personal and work vehicles.
Recommended
This review was collected via phone interview by Customer Research Inc.
AS
Arlan S.
Bismarck, ND
Buick Regal
Verified Customer
Arlan said the business provided great service. They gave him a ride to and from his home as well as informing him about what else was wrong with his vehicle without doing the extra work and charging him for work that he may not have wanted.
Recommended
This review was collected via phone interview by Customer Research Inc.
Verified Customer
Bismarck, ND
Dodge Durango
Verified Customer
A wonderful shop
Wonderful to work with and very knowledgeable
Very honest and always willing to make it right for the customer when it comes to right parts and services
Very honest and always willing to make it right for the customer when it comes to right parts and services
Recommended
EN
EDWIN N.
Bismarck, ND
Saturn VUE
Verified Customer
Great service
I appreciate the explanations about my service and answering all my questions. Certainly will be back for my car care needs....
Recommended
EM
Edger M.
Bismarck, ND
Mercedes-Benz ML320
Verified Customer
Edger said they have good service and that they are neat, clean, courteous and comprehensive.
Recommended
This review was collected via phone interview by Customer Research Inc.
Verified Customer
Mandan, ND
Ford Ranger
Verified Customer
They know my vehicle and me.
Sure
Recommended
KS
Kevin S.
Bismarck, ND
Chevrolet Silverado SS
Verified Customer
Kevin said this business was very polite, kind and it had coffee there. The employees got to him as fast as they could. They were clean. He had no complaints. He really appreciated the vehicle was clean when he picked it up. He does recommend this facility, already.
Recommended
This review was collected via phone interview by Customer Research Inc.
AD
Alfonso D.
Bismarck, ND
Jeep Grand Cherokee
Verified Customer
Alfonso said everything went really good at this business.
Recommended
This review was collected via phone interview by Customer Research Inc.
SK
Stoney K.
Bismarck, ND
Jeep Cherokee
Verified Customer
Stoney said the facility provided good service that was worry free.
Recommended
This review was collected via phone interview by Customer Research Inc.
PK
Paul K.
Bismarck, ND
GMC Envoy
Verified Customer
Paul said the staff were able to solve his problems quickly. They took care of his vehicle, and were able to provide an explanation for all of the questions he asked. They did a good job.
Recommended
This review was collected via phone interview by Customer Research Inc.
CM
Chris M.
Bismarck, ND
Ford Flex
Verified Customer
Chris said the business did a good job.
Recommended
This review was collected via phone interview by Customer Research Inc.
LG
Lee G.
Bismarck, ND
Chevrolet Silverado 1500
Verified Customer
Lee said Corey and all the guys do good work. They get it in and out in a timely fashion.
Recommended
This review was collected via phone interview by Customer Research Inc.
JM
Jolynn M.
Bismarck, ND
Chrysler Town & Country
Verified Customer
Jolynn said the service was friendly because they took time to explain things and she did not feel like she was being taken advantage of.
Recommended
This review was collected via phone interview by Customer Research Inc.