Overview

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71
4.7

( 566 Reviews )

97% Would Recommend
Latest Review 12 days ago

Reviews


VS
Vicky S.
Mandan, ND
Pontiac Bonneville
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018 Category: Service
Vicky said the staff all provided great service, she was very pleased with their work, and they did an excellent job on her vehicle. They treated her very well and they treated her with respect, which she greatly appreciated.
This review was collected via phone interview by Customer Research Inc.

CM
Clay M.
Driscoll, ND
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018 Category: Service
Clay said the employees were nice and did a good job. He appreciated that.
This review was collected via phone interview by Customer Research Inc.

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Latoya W.
Bismarck, ND
Pontiac Grand Prix
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2018 Category: Service
Latoya said they're a really good staff and they're really good to work with.
This review was collected via phone interview by Customer Research Inc.

CD
Cameron D.
Bismarck, ND
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2018 Category: Service
Cameron said the business communicated well and they did a good job.
This review was collected via phone interview by Customer Research Inc.

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Kyle E.
Bismarck, ND
Ford Econoline
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2018 Category: Service
Kyle said they are very honest and always call him before they do any work, to make sure he wants it done.
This review was collected via phone interview by Customer Research Inc.

AJ
ALAN J.
Bismarck, ND
Saturn VUE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2018
Great work
Thank you for getting this vehicle back in great run conditions.
Donald E. from Country Auto Clinic responded on 04/06/2018

Thank you for your business and allowing us to maintain and repair your vehicle.


TH
Tessa H.
Bismarck, ND
Audi TT
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/04/2018 Category: Service
Tessa said the business did not do what she had asked. Instead, they tore her vehicle apart, damaging her stereo. They called her with the charges. The charges were $400. She stated the relay switch was not that expensive.
This review was collected via phone interview by Customer Research Inc.
Donald E. from Country Auto Clinic responded on 04/06/2018

I don't know what this customer is talking about, she was not charged anything, she didn't have to pay for the quote or the diagnostics we gave her. She was quoted parts from the dealer and decided she could find the parts cheaper online. She also had a friend with her that said he could do the job in 5 minutes because he had watched a you tube video. I am sorry you feel this way but I can't run a business if I have to sell parts and warranty those parts for the same price that you can buy them online.


LG
Lee G.
Bismarck, ND
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2018 Category: Service
Lee said he never has to take his vehicle back twice at this business.
This review was collected via phone interview by Customer Research Inc.
Donald E. from Country Auto Clinic responded on 04/06/2018

Thank you for the 5 star review and for being a valued customer.


RY
Rosalyn Y.
Bismarck, ND
Dodge Durango
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/04/2018 Category: Service
Rosalyn said the service prices were a bit high, but the service was good. The staff did a good job.
This review was collected via phone interview by Customer Research Inc.
Donald E. from Country Auto Clinic responded on 04/06/2018

The vehicle came into our shop with a noise, and we were also told there were  some stripped front brake caliper mounting bolts. The tech found that someone had pad slapped it recently, the left front inner brake pad was not properly installed and the right front brake caliper had mechanics wire holding it in place. We advised the customer what we found and gave an estimate on repairs, there were stripped brake caliper mounting bolts on both sides. The price may have been a bit higher because there is no published flate rate time to repair stripped threads. By being able to repair the threads we save the customer the expense of having to replace both steering knuckles. The customer was understanding and I can see why she thought the prices were a bit higher than the original estimate.


JM
Jim M.
Baldwin, ND
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2018 Category: Service
Jim said he was very pleased with the business.
This review was collected via phone interview by Customer Research Inc.

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Chris C.
Bismarck, ND
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2018 Category: Service
Chris said the staff is professional, and they get the work done. The business has good pricing.
This review was collected via phone interview by Customer Research Inc.

JK
Joe K.
Hazelton, ND
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2018 Category: Service
Joe said the service was good.
This review was collected via phone interview by Customer Research Inc.

SJ
Summer J.
Bismarck, ND
Chrysler Town & Country
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2018 Category: Service
Summer said the staff was friendly, helpful, and they have great pricing. She appreciates their service.
This review was collected via phone interview by Customer Research Inc.
Donald E. from Country Auto Clinic responded on 03/13/2018

Thank you for the great review, and thank you for coming in and allowing us to repair your vehicle.


JP
JEFF P.
Bismarck, ND
Dodge Durango
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2018
Maintenance
I am grateful for the local team at the country auto clinic in Bismarck nd. The crew is consistently working hard to perform what needs to be done when you bring in your vehicle. Never had a problem with bringing in a vehicle.
Donald E. from Country Auto Clinic responded on 03/13/2018

Thank you Jeff, we always look forward to helping you with all your service needs, you have been a loyal customer for many years and we really appreciate that.


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Chris L.
Lincoln, ND
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2018 Category: Service
Chris said the employees did everything he asked, and they asked for his consent first. They charge a higher labor rate when he brings in the parts.
This review was collected via phone interview by Customer Research Inc.
Donald E. from Country Auto Clinic responded on 03/13/2018

Thanks Chris for the great review, we strive to always keep the customer informed of the repair process.


DA
Darrell A.
Bismarck, ND
Pontiac Grand Am
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2018 Category: Service
Darrell said the employees do good work and provide good service. He's been treated very well every visit.
This review was collected via phone interview by Customer Research Inc.
Donald E. from Country Auto Clinic responded on 03/13/2018

Thanks Darrell, you and your family have been valued customers for many years, and we here at Country Auto Clinic are thankful for your loyalty.


KE
Ken E.
Bismarck, ND
Chrysler Town & Country
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2018 Category: Service
Ken said the service is always great. The staff is attentive and the work is good.
This review was collected via phone interview by Customer Research Inc.
Donald E. from Country Auto Clinic responded on 03/13/2018

Thank you Ken, we appreciate the positive feedback.


TW
TOSHA W.
Bismarck, ND
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2018
Customer service
Staff was very friendly, timely, and honest. I will be back. Thank you.
Donald E. from Country Auto Clinic responded on 03/13/2018

We are glad to have been able to meet your vehicle repair needs. Thank you.


TS
TY S.
Bismarck, ND
Ford Escape
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/19/2018
Courtesy cleanliness and honesty
I like that they call with the problem and how much it will cost before they fix it. They also let you know how long it’s going to take.
Donald E. from Country Auto Clinic responded on 03/13/2018

Thank you for giving us the opportunity to help you out and repair your vehicle.


PH
PAT H.
Bismarck, ND
Pontiac Grand Am
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/09/2018
Worked late to complete the work on my car.
I was going to be leaving town for several days and needed to have my car before I left. The crew at Country Auto worked late on a Friday night to complete the work on my car so I could have the car before I left town. Thank you very much.
Donald E. from Country Auto Clinic responded on 03/13/2018

We do believe in going that extra mile for the customer, in this case we were glad to get your vehicle repaired and back to you by the weekend. Thank you.