Thank you for your business and allowing us to maintain and repair your vehicle.
I don't know what this customer is talking about, she was not charged anything, she didn't have to pay for the quote or the diagnostics we gave her. She was quoted parts from the dealer and decided she could find the parts cheaper online. She also had a friend with her that said he could do the job in 5 minutes because he had watched a you tube video. I am sorry you feel this way but I can't run a business if I have to sell parts and warranty those parts for the same price that you can buy them online.
Thank you for the 5 star review and for being a valued customer.
The vehicle came into our shop with a noise, and we were also told there were some stripped front brake caliper mounting bolts. The tech found that someone had pad slapped it recently, the left front inner brake pad was not properly installed and the right front brake caliper had mechanics wire holding it in place. We advised the customer what we found and gave an estimate on repairs, there were stripped brake caliper mounting bolts on both sides. The price may have been a bit higher because there is no published flate rate time to repair stripped threads. By being able to repair the threads we save the customer the expense of having to replace both steering knuckles. The customer was understanding and I can see why she thought the prices were a bit higher than the original estimate.
Thank you for the great review, and thank you for coming in and allowing us to repair your vehicle.
Thank you Jeff, we always look forward to helping you with all your service needs, you have been a loyal customer for many years and we really appreciate that.
Thanks Chris for the great review, we strive to always keep the customer informed of the repair process.
Thanks Darrell, you and your family have been valued customers for many years, and we here at Country Auto Clinic are thankful for your loyalty.
Thank you Ken, we appreciate the positive feedback.
We are glad to have been able to meet your vehicle repair needs. Thank you.
Thank you for giving us the opportunity to help you out and repair your vehicle.
We do believe in going that extra mile for the customer, in this case we were glad to get your vehicle repaired and back to you by the weekend. Thank you.