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Crabtree Automotive Inc.

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(368 Reviews)
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
3
Total ReScores
3.0
ReScore Average

Business Details

About

Crabtree Automotive
10 REASONS why we're the MOST recommended shop in Albany...

1. ASE CERTIFIED TECHNICIANS - know their “Stuff”, Master Mechanics know what to look for and fix the problem right the first time. 2. “GREEN” SHOP – OSHA approved disposal of all parts and fluids.

3. SATISFIED CUSTOMERS - who refer their friends and family, and are Rewarded!

4. NATIONWIDE PARTS AND LABOR WARRANTY*– where ever you travel, you’re covered.

5. KNOWLEDGABLE, CARING STAFF – where the customer comes first. A family owned business for 33 years.

6. YOU MAKE INFORMED DECISIONS – clear estimates to help you make the right decisions for your vehicle repair.

7. STATE OF THE ART COMPUTERIZED EQUIPMENT - and the latest technical information on all makes and models.

8. CONVENIENT LOCATION, SECURE FACILITY - alarm system, fully insured.

9. ONE STOP SHOP – saves you time, gas and keeps all of your repair information in one place.

10. COMPUTERIZED RECORD KEEPING - access your customer records on line 24/7, tracks repairs, keeps your services up to date and protects your warranty.
...more

Categories
Repair Shop, Auto Maintenance, Car Maintenance
Contact
(541) 967-7892

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (US & Canada)
1110 Hill St Se Albany, OR 97322
Crabtree Automotive Inc.'s Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(368 Reviews)

DC
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Dave C.
Albany, OR
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/04/2018
Five stars down to one.
I had two good experiences with them over the years but the third was unacceptable. My car would only start if I wiggled the key and turned the wheel to the left. I spent $120 for them to look at it. They concluded it was a bad connection within the key cylinder and was going to cost me a grand and a trip to Portland to replace and re-key it. I started to do some research on the web and found there are a dozen ways an ignition system could have issues. I am sure the key cylinder has some wear but was that really the issue?

I called them and asked if they checked all the switches and relays beyond the key. The guy I talked to was defensive and seemed offended that I would question their work. However, the short answer was no, they did not check the entire ignition system.

So I got on the web again and taught myself everything there was to know about my ignition system. I figured out how to pull the ignition switch (took five minutes) and put a $10 multi-meter on it. All the connections worked accept the start connection. The next day I went down to O'Relly's and installed a new $20 ignition switch in their parking lot. So, $30 in tools/parts and 20 minuets labor got my car starting every time.

The paperwork they gave me says the mechanic pulled the ignition switch and it "felt OK." Had he taken a moment to put a Ohm meter on it he would have found the problem. They could have charged me another $80 in parts and labor and I would have been happy to pay it.

That all said, the guy I talked to should have admitted they did not check the entire ignition system and asked me to bring my car back in so they could. If they did they would have kept my future business, the five star rating and made even more money off me.
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