Crest Cadillac Collision Center

Overview

Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5rating 4.51

1917 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
93% Would Recommend
Latest Review 8 months ago

Reviews


KV
Katie V.
Spring Hill, TN
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2018
GREAT CUSTOMER SERVICE!!
Jeff F. & Julianne at Crest Collision are nothing short of AMAZING! I bought a Honda (HONDA WAS NOT PURCHASED AT CREST, IT WAS PURCHASED IN G.A.) about 11 months ago. Upon trying to insure it through a new company I found out the car was sold to me with "frame damage". The frame damage was not disclosed to me upon sale, it also was not on the Carfax, so, I had no idea the extent of the damage or even where the damage occurred. After being turned down by numerous collision shops Jeff F. took the time to listen to what my husband and I were saying and promptly made an appointment for me to have my car inspected. Jeff gave us the most conclusive picture he could about the current state of my vehicle so that we could make the most educated decision possible concerning our next steps with the car. I am so thankful to Julianne & Jeff for taking the time to hear that we were not looking for a guarantee, but rather a full picture from a professional about my vehicles state of being. Thank you, thank you, thank you for your time, knowledge, and integrity. You have earned a lifetime customer!

JT
Jim T.
Ashland City, TN
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2017
Immediate Service
I came in for an estimate to reattach the front fascia on my car which was kislodged by a parking bump stop. The estimator had one of the mechanics look at it and they agreed to reattach it with a few new clips for no charge. The entire experience lasted about 30 minutes. Amazing. I have had paint repairs made here in the past and the service has always been the best. Everyone is courteous and professional. Great place to have body repairs done to your car. I recommend them to everyone.

ST
Steve T.
Tennessee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2016 Category: Collision
Steve said this business did a good job.
This review was collected via phone interview by Customer Research Inc.

JC
Jenna C.
Tennessee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2016 Category: Collision
Jenna said they were really helpful to her. They finished her vehicle ahead of schedule and Tyler was great.
This review was collected via phone interview by Customer Research Inc.

LT
Luann T.
Kentucky
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2016 Category: Collision
Luann said the process went smoothly. The business was accommodating and the employees were very professional.
This review was collected via phone interview by Customer Research Inc.

EH
Elliott H.
Tennessee
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/20/2016 Category: Collision
Elliott said this business extended the vehicle due date several times due to parts delays. It took four or six weeks to repair the vehicle. The repair tracker was unreliable before he received his vehicle and is still sending messages regarding his vehicle. Some personnel were unprofessional and came across as being untruthful. The vehicle has been repaired. For the reasons stated, he would not recommend this business to others.
This review was collected via phone interview by Customer Research Inc.

CA
Cory A.
Tennessee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2016 Category: Collision
Cory said his experience with this business was great. They kept him up to date with any delays or changes, and it was really simple. Tyler was great at providing customer service. He would absolutely recommend this facility to others. He chose them because they are the only licensed BMW repair facility in town.
This review was collected via phone interview by Customer Research Inc.

ML
Mark L.
Tennessee
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/19/2016 Category: Collision
Mark said the repairs took a little too long. It was not their fault because there was a delay in parts. Any information he got, he got because he had called them. They are the only BMW certified facility in the area.
This review was collected via phone interview by Customer Research Inc.

RO
Ruki O.
Tennessee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2016 Category: Collision
Ruki said this business did a good job on his vehicle. The vehicle was two days late due to waiting on parts. He was not satisfied with the communication because he had to contact the business to get updates.
This review was collected via phone interview by Customer Research Inc.

PB
Pk B.
Tennessee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2016 Category: Collision
P.K. said he is satisfied with this business.
This review was collected via phone interview by Customer Research Inc.

GS
Gwendlyn S.
Tennessee
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/18/2016 Category: Collision
Gwendlyn said it took longer than what she wanted to get her vehicle back. Her vehicle was sort of ready, it ended up being an extra week due to the insurance company and parts.
This review was collected via phone interview by Customer Research Inc.

GM
Gaye M.
Tennessee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2016 Category: Collision
Gaye said this business did a good job on her vehicle. The staff was professional and did what they were supposed to do. She has gone to them in the past and purchased her vehicle at the associated dealership.
This review was collected via phone interview by Customer Research Inc.

BL
Bill L.
Tennessee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2016 Category: Collision
Bill said that this business did a very good job on his vehicle. The staff was nice and professional.
This review was collected via phone interview by Customer Research Inc.

WC
Woo C.
Tennessee
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/16/2016 Category: Collision
Woo said this business was supposed to fix a scratch and it looks like a child did it. She was not satisfied with the quality of the repair due to reasons already stated. She was not part of the estimate process.
This review was collected via phone interview by Customer Research Inc.

AS
Auston S.
Tennessee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2016 Category: Collision
Auston said the business got him in quickly and he had a pretty easy experience. His vehicle was ready a week early and he was continually updated. He heard that the facility is good at working on Hondas.
This review was collected via phone interview by Customer Research Inc.

MM
Mary M.
Tennessee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2016 Category: Collision
Spoke with Margaret. She said she had a great experience at the business.
This review was collected via phone interview by Customer Research Inc.

SY
Samer Y.
Tennessee
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/14/2016 Category: Collision
Samer said this business took awhile to get the parts in and when he received his vehicle the battery was dead so he had to charge it. He was not kept updated and he had to do most of the calling to this business.
This review was collected via phone interview by Customer Research Inc.

TB
Terry B.
Tennessee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2016 Category: Collision
Terry said she was satisfied with the helpfulness and friendliness of this business. The staff member she worked with was especially helpful because he was able to put her granddaughter's baby seat into her vehicle.
This review was collected via phone interview by Customer Research Inc.

DD
Dwight D.
Tennessee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2016 Category: Collision
Dwight said when he got home, he opened the trunk and noticed there was a plastic piece that covers a screw which had been broken. He put duct tape on it and that was the only thing that irritated him.
This review was collected via phone interview by Customer Research Inc.

DB
Dianne B.
Tennessee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2016 Category: Collision
Diane said the business has always done a good job and they are very efficient. There was no promise time given, although it was completed in a satisfactory time. The estimate was prepared by her insurance provider.
This review was collected via phone interview by Customer Research Inc.

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