Crest Cadillac Collision Center

Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5rating 4.51

1916 Reviews

ReScore Reviews™ (1)

Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
93% Would Recommend
Latest Review 5 months ago

Review for Crest Cadillac Collision Center
Peter S. on 09/27/2011
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Peter said his vehicle was ready four days later than promised. The reason for the delay was because they called him on his business phone on Friday afternoon saying his vehicle was ready but he did not get the message until Tuesday morning. They did not make an effort to contact him on any of the other phone numbers they have on file for him. He was not satisfied with their communication and would not recommend this business for the reasons mentioned. They also ran down his battery some how when they had his vehicle and he had to pay three hundred dollars to have it replaced. He mentioned he has already filed a complaint to this business.
Category: Collision
Service Date: 09/09/2011
Review Created: 09/27/2011
This review was collected via phone interview by Customer Research Inc.
Carl T. at Crest Cadillac Collision Center responded on 10/05/2011
Peter I have pulled your file and the only number that you gave us was your work number. I would also like to add that you called our business everyday that your car was here and you were told every day that the car would be ready on Friday. In the future it may be wise to give additional numbers and maybe check your voice mail on a more regular basis.