Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

505 Reviews

99% Would Recommend
Latest Review 3 days ago

Reviews


HR
Hanni R.
Salamanca, NY
Chevrolet Cobalt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Hanni said that the place did a good job, her vehicle works fine and they eliminated her problem. The mechanic did extras and also gave her the used parts.
This review was collected via phone interview by Customer Research Inc.

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Dan F.
New York
Chevrolet Corvette
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Dan said he really likes the employees, they're honest and they do what they say they're going to do. He appreciates them and what they do. Bill was awesome.
This review was collected via phone interview by Customer Research Inc.

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William L.
New York
Ford Police Interceptor
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Spoke with Robert. He said the staff always do good work, and take him in right away.
This review was collected via phone interview by Customer Research Inc.

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Tim L.
New York
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2018 Category: Service
Tim said the staff was quick, friendly, and the overall service was very good.
This review was collected via phone interview by Customer Research Inc.

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BILL O.
Salamanca, NY
Ford Ranger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018
Urban Auto Center service
We pulled in with a soft tire with no appointment. Bill drove the vehicle into the garage and had his service person check the problem. He took the tire off the vehicle, took tire off rim and cleaned the rim, replaced the tire and we are no longer losing air in that tire. We appreciate that Bill gave us immediate attention, charged a small fee.

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Harold S.
New York
Chevrolet Colorado
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Spoke with Kathy. She said she was very pleased with the service she received.
This review was collected via phone interview by Customer Research Inc.

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Terry S.
New York
Chrysler PT Cruiser
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Terry said the business is excellent. Their service is prompt. The staff is courteous and they got the job done. She has already recommended this place.
This review was collected via phone interview by Customer Research Inc.

MC
Minnie C.
New York
Chevrolet Corvette
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Minnie said she was pleased that the staff was efficient. She was in and out quickly with her vehicle.
This review was collected via phone interview by Customer Research Inc.

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Jim N.
Salamanca, NY
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Spoke with Rose. She said the staff respond to her right away and she doesn't have to wait long for service. Bill and Adam were really good.
This review was collected via phone interview by Customer Research Inc.

EK
Eric K.
New York
Ram 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Eric said his overall experience with the business was great, everything was excellent. The staff were able to get him an appointment with only a days notice, which was nice. The service was completed when they told him it would be and it was reasonably priced. He will be back in the future.
This review was collected via phone interview by Customer Research Inc.

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Jill E.
New York
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Jill said when she got stuck on the side of the road, the staff got her vehicle towed as quickly as they could. They found the problem and fixed it in just a few short days. The staff even submitted a claim for reimbursement for the tow for her, which was really nice of them.
This review was collected via phone interview by Customer Research Inc.

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Wes C.
Little Valley, NY
Ford Fusion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Wes said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Salamanca, NY
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018
Great customer service
The work on my vehicle is always done in a timely manner and I have never had any issues or complaints. The staff is very friendly and helpful.

LP
Louis P.
Salamanca, NY
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Louis said he will recommend this facility.
This review was collected via phone interview by Customer Research Inc.

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Randall R.
New York
Mercury Milan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Randall said the staff had both speed and efficiency. It was all around great service.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
GMC Yukon XL
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/04/2018
i miss jim haley
new owner does not operate garage the way jim haley did. haley was all about satisfied customers and went above and beyond. new owner acts like they can take it or leave it as far as customers go. they put on my last invoice something needed replaced (written in acronyms a non mechanic like myself wouldn't understand) so i called to get a translation of the acronym. i then asked why didn't they call me at the time to get permission to fix it right then while it was already in the shop - the answer was "they are too busy to do that" -- well, i am too busy to put my vehicle in the shop every week. i am looking for a new mechanic

JL
Jared L.
New York
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Jared said he was happy with his service.
This review was collected via phone interview by Customer Research Inc.

KP
Ken P.
Salamanca, NY
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Ken said he always gets good service at this business.
This review was collected via phone interview by Customer Research Inc.

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Thomas H.
Salamanca, NY
Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Thomas said he was impressed with the staff. They were courteous, and did a good job servicing his vehicle.
This review was collected via phone interview by Customer Research Inc.

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Michael M.
New York
Nissan Xterra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
Michael said the service was friendly, timely and professional.
This review was collected via phone interview by Customer Research Inc.

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