Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

561 Reviews

99% Would Recommend
Latest Review 8 days ago

Reviews


DJ
Dan J.
Salamanca, NY
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
Dan said the business does good fast service and the prices are good. He appreciates that.
This review was collected via phone interview by Customer Research Inc.

VB
Vito B.
New York
Honda Accord Sdn
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/03/2019 Category: Service
Vito said he never had any problems there.
This review was collected via phone interview by Customer Research Inc.

RL
Roger L.
Salamanca, NY
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2018 Category: Service
Roger said the people are friendly, prompt and everything went well. He appreciates everything the business does.
This review was collected via phone interview by Customer Research Inc.

WL
William L.
New York
Ford Police Interceptor
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/12/2018 Category: Service
William said he has gone for years and they do good work.
This review was collected via phone interview by Customer Research Inc.

SW
SUE W.
Salamanca, NY
Chevrolet Impala Limited
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/11/2018
Unscheduled problem
Bill is always willing to help. Problem came up managed to squeeze my car in and fixed it quick ly.

LM
Laura M.
Salamanca, NY
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Laura said the customer service was great.
This review was collected via phone interview by Customer Research Inc.

MB
MARY B.
Cattaraugus, NY
Chevrolet Traverse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018
Bill, always friendly, accommodating.
Urban auto is always friendly, always there when I am in trouble, and will take care of my problems anytime, right away. Shop is always clean and neat. Lounge is warm and comfortable. GREAT place to do business.

TP
TOM P.
Salamanca, NY
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018
service was good, and did not have to wait long for my car to be done
they do a good job and check car over for any other problem to be fixed and let you know about it.

GE
GERIANNE E.
Salamanca, NY
Ford Windstar Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018
Professionalism
The ability of Urban Auto to text their customers is new and welcomed. Nice clean facility all around.

LR
Lumi R.
New York
GMC Sierra 2500HD
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/09/2018 Category: Service
Lumi said that the place has exceptional service and he has no qualms about doing any of the work they recommend.
This review was collected via phone interview by Customer Research Inc.

TR
Tony R.
Salamanca, NY
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Tony said the new employee was really good.
This review was collected via phone interview by Customer Research Inc.

SA
Sarah A.
New York
Pontiac Vibe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Sarah said that the place has done all of their work for years and they wouldn't dream of going elsewhere.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018
Friendly service and attention to the needs of my automobile.
The fellows are always polite and courteous and pay attention when you are telling them about any problems concerning your car. They also try to find a reasonable price for parts that need replacing. I trust them to do a good job on my car.

MT
Monica T.
Salamanca, NY
Jeep Patriot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018 Category: Service
Monica said the business was friendly and after the repair was done, the employee looked at her vehicle and told her that her tires need to be changed, because she can get a ticket for that. They were very helpful.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Little Valley, NY
Ford Fusion
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/31/2018
Bill Emborsky
Great staff, friendly, get you in and out and make sure vehicle is running great.

DF
Dennis F.
Kill Buck, NY
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Dennis said the mechanics at this business always treat him right and do the work on his vehicle.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2018
The employees are friendly. They get to the bottom of what's needed for your car.
I had great experience at Urban Auto and Dens Auto. The employees are nice and friendly.
I had went to Dens Auto on Broad Street and had an alignment done on my car and all 4 of my tires wore down to the wire. These were new set of tires that I had on the car.
Then I went to Urban Auto to have the alignment done again. I was told that they couldn't do it because my control arm on the driver's side was bad. Also needed new shocks and coil springs in the rear.
This was the reason my tires wore down. The alignment shouldn't have been done in the first place.
I also had to buy a new set of tires.

DW
DALE W.
Salamanca, NY
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2018
Great Service! Highly Recommended!
The guys are courteous and concerned with the customer.

PM
PATRICIA M.
Salamanca, NY
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018
Urban Auto
Prompt response. Repair review is accurate. Great service.

JK
Joan K.
New York
Pontiac Vibe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Service
Joan said the business was very good. They were very thorough.
This review was collected via phone interview by Customer Research Inc.