Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

503 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
99% Business Response
Latest Review 1 day ago

Reviews


Verified Customer
Enfield, CT
INFINITI M35
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018
Personal service
Friendly staff, good service.
DON W. from Don's Auto Care Center responded on 09/21/2018

Thank you, Anonymous!  We're glad to help you!


RE
Ray E.
Broad Brook, CT
Saturn Aura
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018
Always get it right!
It used to be going to the dentist and going to an auto repair facility were in the same category, dreaded! I’ve been able to remove the auto repair facility from my list as Don’s is dependable, price is right, always professional and it never hurts! Thanks again guys (and lady!).
DON W. from Don's Auto Care Center responded on 09/21/2018

You're welcome, Ray!  Always happy to help you out.


MS
MARK S.
Broad Brook, CT
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018
Great diagnosis of my truck’s problems with sound advice.
My 1996 Ford F-150 would not pass emissions inspections. I had work done at another “Ford” service in Vernon and they could not resolve the problem. A friend suggested Don’s Auto. When I spoke to Dave, the service manager, he took my truck in right away with no appointment. They corrected the emissions problem in due time. Expert, courteous and knowledgeable advice.
DON W. from Don's Auto Care Center responded on 09/20/2018

Thank you for giving us a shot, Mark.  We're glad to have helped you and your truck.


FL
FRANI L.
Suffield, CT
Nissan Maxima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018
Excellent Service
As always service was excellent. Great place to bring your car!
DON W. from Don's Auto Care Center responded on 09/19/2018

Thank you, Frani.  Pleasure working with you.


BD
BARRIE D.
Windsor Locks, CT
Mazda Protege
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018
Convenient
Convenient, honest, local neighborhood auto repairs.
DON W. from Don's Auto Care Center responded on 09/18/2018

Thank you, Barrie! Happy to help.


LV
LEN V.
Enfield, CT
Honda Civic Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018
Honest
Took my Daughters car to Don's. My daughter said there was noise in the left front of her car. A tech took her car for a ride and came back put the car on the lift and inspected it. It ended up being a the plastic part of the fender. They fixed it and sent me on my way no charge. Honest business. Been going to Don's almost as long as he has been in business. Would never think of going anywhere else.
DON W. from Don's Auto Care Center responded on 09/11/2018

Always happy to help, Len!  Thank you so much.


BT
Brandy T.
Broad Brook, CT
Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Brandy said the employees were wonderful. They did a great job. They picked her up and dropped her off.
This review was collected via phone interview by Customer Research Inc.
DON W. from Don's Auto Care Center responded on 09/11/2018

Happy to provide assistance! Thank you, Brandy.


AR
Annmarie R.
Broad Brook, CT
Chrysler PT Cruiser
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Annmarie said the staff is honest, and let her know what's wrong with her vehicle. The service is good, and the people there are nice and friendly. They go out of their way.
This review was collected via phone interview by Customer Research Inc.
DON W. from Don's Auto Care Center responded on 09/18/2018

Thank you, Annmarie.  Good to see you again.


DS
DOLORES S.
Enfield, CT
Honda Civic Si
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018
Always very. Professional &Friendly
Always a pleasent. Profestional feeling
DON W. from Don's Auto Care Center responded on 09/07/2018

Thank you, Dolores!  It was nice to see you again.


Verified Customer
Broad Brook, CT
Ford Super Duty F-250 SRW
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018
Best service around
Best service around. Fast and reliable.
DON W. from Don's Auto Care Center responded on 09/07/2018

Thank you, Anonymous! Glad to get you going.


BC
BRAD C.
Enfield, CT
Chrysler Town & Country
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018
Routine van maintenance
As usual my van received not only routine maintenance but loving care as well. I continue to be pleased with the no-nonsense attention to detail of the staff and their dedication to the principles of doing what they say they will do, charging what they say it will cost and finishing when promised.
DON W. from Don's Auto Care Center responded on 09/07/2018

Thank you, Brad!  We're happyto help you out.


PL
Phillip L.
East Windsor, CT
Dodge Grand Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Phillip said the business is fantastic and it's the best place in town.
This review was collected via phone interview by Customer Research Inc.
DON W. from Don's Auto Care Center responded on 09/07/2018

Thank you, Phillip!  Let us know if there's anything else we can do for you.


LB
LARRY B.
Broad Brook, CT
Dodge Dakota
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/02/2018
Oil Change
Oil change while I waited was great and every had the ability to talk to service personnel.
DON W. from Don's Auto Care Center responded on 09/04/2018

Thank you, Larry!  It was good chatting with you.


TZ
Tim Z.
Marlton, NJ
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2018 Category: Service
Tim said the particular thing he needed, they provided when other places could not. It was a good price.
This review was collected via phone interview by Customer Research Inc.
DON W. from Don's Auto Care Center responded on 09/07/2018

Thank you, Tim! We hope to see you again.


PT
Peter T.
Enfield, CT
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2018 Category: Service
Peter said the business staff is courteous, punctual, professional and they have technical superiority. Dave the service manager was exceptional.
This review was collected via phone interview by Customer Research Inc.
DON W. from Don's Auto Care Center responded on 09/04/2018

Thank you, Peter! Glad to help.


JV
Jose V.
East Windsor, CT
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2018 Category: Service
Jose said this business got him right in for service. The issues was fixed very quickly.
This review was collected via phone interview by Customer Research Inc.
DON W. from Don's Auto Care Center responded on 08/29/2018

Thank you, Jose! Glad we could help you out.


RE
Ray E.
Broad Brook, CT
Saturn Sky
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018
Unbelievable over and above service!
Yesterday the exhaust pipe on my Saturn Sky fell off, I had to drive about 10 miles with the pipe dragging and made it to Don’s. I went in with no appointment and they brought my car into the shop immediately and fixed the pipe. Since they had done some work on the exhaust a couple of months ago they fixed it at no charge even though this was not their fault in my opinion. What great customer service!
DON W. from Don's Auto Care Center responded on 08/24/2018

Thank you, Ray!  We do apologize for the inconvenience we caused you, but we're glad we were able to get you back on your way.


LG
Lionel G.
Enfield, CT
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Lionel said that he had the best service he's ever had at the business and they're good.
This review was collected via phone interview by Customer Research Inc.
DON W. from Don's Auto Care Center responded on 08/23/2018

Thank you, Lionel!  You know where we are if you need anything else.


MH
MARY H.
South Windsor, CT
Buick LeSabre
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018
Excellent service
Kate is a great asset to your business. She is friendly, helpful and understanding. Dave explained everything to us in a way we could easily understand.
DON W. from Don's Auto Care Center responded on 08/14/2018

Thank you, Mary!  You've got us all blushing over here.  Let us know if there's anything else you need from us.


CP
Carl P.
East Granby, CT
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2018 Category: Service
Carl said the employees are honest, friendly and reliable. They are reasonably priced.
This review was collected via phone interview by Customer Research Inc.
DON W. from Don's Auto Care Center responded on 08/14/2018

Thank you, Carl!  It was a pleasure.