Reviews
Verified Customer
Enfield, CT
INFINITI M35
Verified
Personal service
Friendly staff, good service.
Recommended
DON W. from Don's Auto Care Center responded on 09/21/2018
Thank you, Anonymous! We're glad to help you!
RE
Ray E.
Broad Brook, CT
Saturn Aura
Verified
Always get it right!
It used to be going to the dentist and going to an auto repair facility were in the same category, dreaded! I’ve been able to remove the auto repair facility from my list as Don’s is dependable, price is right, always professional and it never hurts! Thanks again guys (and lady!).
Recommended
DON W. from Don's Auto Care Center responded on 09/21/2018
You're welcome, Ray! Always happy to help you out.
MS
MARK S.
Broad Brook, CT
Ford Pickup
Verified
Great diagnosis of my truck’s problems with sound advice.
My 1996 Ford F-150 would not pass emissions inspections. I had work done at another “Ford” service in Vernon and they could not resolve the problem. A friend suggested Don’s Auto. When I spoke to Dave, the service manager, he took my truck in right away with no appointment. They corrected the emissions problem in due time. Expert, courteous and knowledgeable advice.
Recommended
DON W. from Don's Auto Care Center responded on 09/20/2018
Thank you for giving us a shot, Mark. We're glad to have helped you and your truck.
FL
FRANI L.
Suffield, CT
Nissan Maxima
Verified
Excellent Service
As always service was excellent. Great place to bring your car!
Recommended
DON W. from Don's Auto Care Center responded on 09/19/2018
Thank you, Frani. Pleasure working with you.
BD
BARRIE D.
Windsor Locks, CT
Mazda Protege
Verified
Convenient
Convenient, honest, local neighborhood auto repairs.
Recommended
DON W. from Don's Auto Care Center responded on 09/18/2018
Thank you, Barrie! Happy to help.
LV
LEN V.
Enfield, CT
Honda Civic Coupe
Verified
Honest
Took my Daughters car to Don's. My daughter said there was noise in the left front of her car. A tech took her car for a ride and came back put the car on the lift and inspected it. It ended up being a the plastic part of the fender. They fixed it and sent me on my way no charge. Honest business. Been going to Don's almost as long as he has been in business. Would never think of going anywhere else.
Recommended
DON W. from Don's Auto Care Center responded on 09/11/2018
Always happy to help, Len! Thank you so much.
BT
Brandy T.
Broad Brook, CT
Hyundai Santa Fe
Verified
Brandy said the employees were wonderful. They did a great job. They picked her up and dropped her off.
Recommended
This review was collected via phone interview by Customer Research Inc.
DON W. from Don's Auto Care Center responded on 09/11/2018
Happy to provide assistance! Thank you, Brandy.
AR
Annmarie R.
Broad Brook, CT
Chrysler PT Cruiser
Verified
Annmarie said the staff is honest, and let her know what's wrong with her vehicle. The service is good, and the people there are nice and friendly. They go out of their way.
Recommended
This review was collected via phone interview by Customer Research Inc.
DON W. from Don's Auto Care Center responded on 09/18/2018
Thank you, Annmarie. Good to see you again.
DS
DOLORES S.
Enfield, CT
Honda Civic Si
Verified
Always very. Professional &Friendly
Always a pleasent. Profestional feeling
Recommended
DON W. from Don's Auto Care Center responded on 09/07/2018
Thank you, Dolores! It was nice to see you again.
Verified Customer
Broad Brook, CT
Ford Super Duty F-250 SRW
Verified
Best service around
Best service around. Fast and reliable.
Recommended
DON W. from Don's Auto Care Center responded on 09/07/2018
Thank you, Anonymous! Glad to get you going.
BC
BRAD C.
Enfield, CT
Chrysler Town & Country
Verified
Routine van maintenance
As usual my van received not only routine maintenance but loving care as well. I continue to be pleased with the no-nonsense attention to detail of the staff and their dedication to the principles of doing what they say they will do, charging what they say it will cost and finishing when promised.
Recommended
DON W. from Don's Auto Care Center responded on 09/07/2018
Thank you, Brad! We're happyto help you out.
PL
Phillip L.
East Windsor, CT
Dodge Grand Caravan
Verified
Phillip said the business is fantastic and it's the best place in town.
Recommended
This review was collected via phone interview by Customer Research Inc.
DON W. from Don's Auto Care Center responded on 09/07/2018
Thank you, Phillip! Let us know if there's anything else we can do for you.
LB
LARRY B.
Broad Brook, CT
Dodge Dakota
Verified
Oil Change
Oil change while I waited was great and every had the ability to talk to service personnel.
Recommended
DON W. from Don's Auto Care Center responded on 09/04/2018
Thank you, Larry! It was good chatting with you.
TZ
Tim Z.
Marlton, NJ
Toyota Camry
Verified
Tim said the particular thing he needed, they provided when other places could not. It was a good price.
Recommended
This review was collected via phone interview by Customer Research Inc.
DON W. from Don's Auto Care Center responded on 09/07/2018
Thank you, Tim! We hope to see you again.
PT
Peter T.
Enfield, CT
Toyota Corolla
Verified
Peter said the business staff is courteous, punctual, professional and they have technical superiority. Dave the service manager was exceptional.
Recommended
This review was collected via phone interview by Customer Research Inc.
DON W. from Don's Auto Care Center responded on 09/04/2018
Thank you, Peter! Glad to help.
JV
Jose V.
East Windsor, CT
Honda Civic
Verified
Jose said this business got him right in for service. The issues was fixed very quickly.
Recommended
This review was collected via phone interview by Customer Research Inc.
DON W. from Don's Auto Care Center responded on 08/29/2018
Thank you, Jose! Glad we could help you out.
RE
Ray E.
Broad Brook, CT
Saturn Sky
Verified
Unbelievable over and above service!
Yesterday the exhaust pipe on my Saturn Sky fell off, I had to drive about 10 miles with the pipe dragging and made it to Don’s. I went in with no appointment and they brought my car into the shop immediately and fixed the pipe. Since they had done some work on the exhaust a couple of months ago they fixed it at no charge even though this was not their fault in my opinion. What great customer service!
Recommended
DON W. from Don's Auto Care Center responded on 08/24/2018
Thank you, Ray! We do apologize for the inconvenience we caused you, but we're glad we were able to get you back on your way.
LG
Lionel G.
Enfield, CT
Toyota Camry
Verified
Lionel said that he had the best service he's ever had at the business and they're good.
Recommended
This review was collected via phone interview by Customer Research Inc.
DON W. from Don's Auto Care Center responded on 08/23/2018
Thank you, Lionel! You know where we are if you need anything else.
MH
MARY H.
South Windsor, CT
Buick LeSabre
Verified
Excellent service
Kate is a great asset to your business. She is friendly, helpful and understanding. Dave explained everything to us in a way we could easily understand.
Recommended
DON W. from Don's Auto Care Center responded on 08/14/2018
Thank you, Mary! You've got us all blushing over here. Let us know if there's anything else you need from us.
CP
Carl P.
East Granby, CT
Honda Accord Cpe
Verified
Carl said the employees are honest, friendly and reliable. They are reasonably priced.
Recommended
This review was collected via phone interview by Customer Research Inc.
DON W. from Don's Auto Care Center responded on 08/14/2018
Thank you, Carl! It was a pleasure.