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Dons Auto Service

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(453 Reviews)
95
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
95
Net Promoter Score ®

Business Details

Categories
Contact
(417) 256-2752
Opening in 35 minutes
Business Hours

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
1618 Porter Wagoner Blvd Po Box 823 West Plains, MO 65775-1806
Dons Auto Service's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(453 Reviews)

RJ
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Robert J.
Mammoth Spring, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2023
10
Check engine lite! No would service 2016 outback.
Called Don's and set a date and time!!!!!!!!!!!!
Car was excepted as I waited for about 30 minutes as a nice man informed me that I had not installed the air filter correctly. He also stated he had cleaned fuel system problems.
I HAVE A NEW CAR WITH 47,000.00 That has never run this good from the day I bought it new!

Verified Customer
West Plains, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2023
verified customerVerified Customer
10
They got to my car and got it done.
They got my car done quickly. They helped me out tremendously. Very nice people, very helpful. So glad they are here for me.

JL
Josh L.
West Plains, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2023
verified customerVerified Customer
Category: Service
Josh said they did everything he needed to do and he appreciates everything.
Recommended

KL
Kathy L.
West Plains, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2023
verified customerVerified Customer
Category: Service
Kathy said she didn't have to wait long. She asked them to check her tires and they did, none needed air. She did not have to wait, or ask them twice.
Recommended

ML
Melissa L.
West Plains, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2023
verified customerVerified Customer
Category: Service
Melissa said they were very thorough. She said they charged her for what they quoted her for.
Recommended

LS
Lorie S.
Mammoth Spring, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2023
verified customerVerified Customer
Category: Service
Lorie said they had excellent customer service, she had no trouble. They were great.
Recommended

GT
Gaila T.
Caulfield, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2023
verified customerVerified Customer
Category: Service
Gaila said her experience was good, they called when they were finished and she had no issues.
Recommended

RW
Regan W.
West Plains, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2023
verified customerVerified Customer
Category: Service
Regan said it was fast and easy. They explain what they have to do. They are real good.
Recommended

WJ
Wayne J.
Mountain Grove, MO
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/10/2023
verified customerVerified Customer
Category: Service
Wayne said he had purchased a 2012 vehicle from a 78 year old man who babied his vehicle from the time he bought it until he sold it to him, who also had his vehicle serviced at this business. When he purchased the vehicle, he looked under it for leaks and whatnot, it has nothing wrong. So, it is time for an oil change and tire rotation, his appointment was at 2 pm, while there they tell him that his cross member bar was bent. He said it was not like that when he came in, long story short, they lied, he feels, about placing the jack in the wrong place and bending it. He said if had he bought this vehicle from a 20 year old, he could understand it getting bent, as this happens when a person goes off roading, but this was not the case. He is contemplating contacting an attorney, he added he will never go here ever again, it is now going to cost him $1500 to $2000 to get it fixed.
Not Recommended

Verified Customer
Willow Springs, MO
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/06/2023
verified customerVerified Customer
9
A whole new car!
We took our used car to Don's for some TLC. We bought this car from a private seller and none of the tires matched, it shook horribly, it hiccupped on acceleration, and so much more. Don's had it for a week and when we picked it up, it was like we bought a whole new car. It runs so smoothly now and we've had no other issues since. Knock on wood... The only thing we suggest is friendlier service.

Verified Customer
West Plains, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2023
verified customerVerified Customer
10
Oil change
Called Dons auto and got in that day for a routine oil change. I was in and out within an hour or less.

RK
Rita K.
West Plains, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2022
verified customerVerified Customer
Category: Service
Rita said she has been going there for years. They always give her an appointment right away and have always taken very good care of her vehicle. Shanda has been very courteous and kind.
Recommended

JL
Jerry L.
Missouri
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2022
verified customerVerified Customer
Category: Service
Jerry stated that they were really good to deal with.
Recommended

JS
Jeffery S.
Bakersfield, MO
Dodge Pickup
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/20/2022
verified customerVerified Customer
Category: Service
Jeffery said they were very good and professional. There were no major delays.
Recommended

SR
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SALLY/JODY R.
West Plains, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2022
verified customerVerified Customer
10
Needed a oil change and a quick belt check before winter
I had a flat fixed and decided I needed a oil change and my belts and fluids checked before winter. Done in about an hour.

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