Dublin Hyundai is located in Dublin, CA, serving the Bay Area with a smile! We are equipped to handle all of your vehicle needs, from routine oil changes to major engine repair. Call us today to schedule a service appointment. Dublin Hyundai is located in Dublin, CA, serving the Bay Area with a smile! We are equipped to handle all of your vehicle needs, from routine oil changes to major engine repair. Call us today to schedule a service appointment.
I visited the dealership this morning around 8:30 AM and met with a salesperson named Anthony\. From the beginning, he explained everything very clearly, and I also explained exactly what I was looking for and what I wanted\. After discussing everything, Anthony told me that he would discuss my situation with his manager, Adnan\.
After I left the dealership, I tried calling Anthony approximately 20–25 times, but I did not receive a response\. He eventually called me once in the evening and said that he was discussing my case with the General Manager and would call me back shortly\. Unfortunately, I never received another call\.
At around 7:00 PM, I went back to the dealership and waited for approximately 30 minutes\. I was then told that Anthony was busy\. I also asked to speak with the manager, but I was told that the manager was available at his desk and that his response was that I could not afford the price of the car\. I tried to get Adnan’s phone number so I could discuss the matter directly with him, but I was not provided with his contact information\.
This experience was extremely disappointing and frustrating\. I have four Hyundai vehicles in my family, and I personally own three Hyundai vehicles\. I have been a loyal Hyundai customer, which makes today’s experience even more disappointing\.
Because of the way I was treated today and the lack of communication and professionalism, I am now seriously considering selling my older Hyundai Tucson and looking at other brands for my next vehicle\. If I cannot find another option, I will consider visiting other dealerships rather than purchasing another Hyundai\.
I hope management takes this feedback seriously, because customers deserve to be treated with respect, regardless of whether they ultimately purchase a vehicle or not