ReScore Reviews™ (3)
It was discussed you were to come back for the tire. Your Phone goes straight to message, which I would imagine you are not listening to. Please consider the long history we have with you, and whether your currrent scoring fairly reflects our service. Also, answer your phone.
As always, it's nice to be appreciated for what we do and offer. I think (hope?) you meant to score a "5" as opposed to a "1". Please call me if there are any issues I may not be aware of.
I very much apologize if things did not go smoothly for you during your last visit. As I understand it, you arrived to drop your vehicle off for several hours for a basic service, with a pick up time between 12 and 2pm. Frequently, when a vehicle is going to be dropped off for a basic service, it does not get entered to the schedule, it just is done by your desired time. When you called at 12:30 you were advised they were chasing other issues on your vehicle, potentially serious steering and fluid leaks, and would be ready by 1pm. You arrived, and were on the road by 1:10. I've tried to contact you directly, please feel free to call me. I would appreciate you re-evaluating your survey responces, reflecting the service we have always provided for both you and your vehicles.
Very sorry our diagnosis was not correct. As always, good customer relationships are more important than profit. Please call us so we can credit this repair attempt back to you. Either stop in, or call. Though not often, we have made mistakes but have always done the right thing by our customers.
Mr. Edwards, Chris (the owner) is aware of the issue with your vehicle, and encourages bringing the vehicle back to us so that we may fix this for you. As always, customer service is our highest priority, and we would like to make this right for you.