Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

587 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
100% Would Recommend
96% Business Response
Latest Review 5 days ago

Reviews


JC
Josephine C.
Roulette, PA
Ford Edge
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/10/2019 Category: Service
Josephine said the business's employees are very, very good friends, they do good work and they are honest.
This review was collected via phone interview by Customer Research Inc.

AB
Andrew B.
Chadds Ford, PA
Chevrolet Silverado 1500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/10/2019 Category: Service
Andrew said the customer service was good. The service wasn't the cleanest. The business left welding slag on the spring that was replaced.
This review was collected via phone interview by Customer Research Inc.
Terry G., owner from E & G Auto Plus Inc responded on 06/18/2019

Andrew-sorry you had a less than perfect experience...I will talk to the service guys about this review and restress the importance of a clean job every time. Tina

Terry Gerhart
Owner
814-274-4277

JS
John S.
Galeton, PA
Ford Econoline Wagon
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/17/2019 Category: Service
John said he had a time delay in getting some things done on his vehicle.
This review was collected via phone interview by Customer Research Inc.
Terry G., owner from E & G Auto Plus Inc responded on 05/16/2019

John-really sorry for the time delay, we were in the middle of hiring a mechanic, and now we have a really good one so hopefully that will help with delays in the future. Again, our greatest apologies are out to you for the delay.

Terry Gerhart
Owner
814-274-4277

RW
ROY W.
Austin, PA
Ram 1500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/11/2018
employees
your on time with appointments, wait time also good. jobs done to satisfaction. thanks
Terry G., owner from E & G Auto Plus Inc responded on 12/18/2018

Thank you Roy. Always nice seing you. We really appreciate your business.

Terry Gerhart
Owner
814-274-4277

PM
Pat M.
Coudersport, PA
Jeep Patriot
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/25/2018 Category: Service
Pat said his visit to this business was pretty good but he is not too happy with the new vehicle he purchased from them. He has had nothing but problems with it since.
This review was collected via phone interview by Customer Research Inc.
Terry G., owner from E & G Auto Plus Inc responded on 10/30/2018

Thanks for the response Pat. I am very sorry to hear about the troubles with the car. I know we try as hard as we can to make sure every vehicle is gone over with a fine tooth comb, but of course can never predict future issues. I will let Terry know you that I have been in communication with you and have him give you a call.

Terry Gerhart
Owner
814-274-4277

RF
Ray F.
Reinholds, PA
Ram 1500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/23/2018 Category: Service
Ray said he had good service from the business.
This review was collected via phone interview by Customer Research Inc.
Terry G., owner from E & G Auto Plus Inc responded on 10/30/2018

Thank you Ray. Great doing business with you

Terry Gerhart
Owner
814-274-4277

TB
Thurman B.
Coudersport, PA
Chevrolet TrailBlazer
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/20/2018 Category: Service
Thurman said the service was fine. The work was good.
This review was collected via phone interview by Customer Research Inc.
Terry G., owner from E & G Auto Plus Inc responded on 10/03/2018

Thank you Thurman

Terry Gerhart
Owner
814-274-4277

BP
Ben P.
Genesee, PA
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/08/2018 Category: Service
Ben said the wait was a little long but the experience was not that bad.
This review was collected via phone interview by Customer Research Inc.
Terry G., owner from E & G Auto Plus Inc responded on 08/16/2018

Thank you Ben. Really sorry that your appointment took a little longer than normal, but we really appreciate your business.

Terry Gerhart
Owner
814-274-4277

RF
Ray F.
Reinholds, PA
Ram 1500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/20/2018 Category: Service
Ray said the business is a very good place to go.
This review was collected via phone interview by Customer Research Inc.
Terry G., owner from E & G Auto Plus Inc responded on 05/08/2018

Thank you Ray. We appreciate your business

Terry Gerhart
Owner
814-274-4277

WC
William C.
Shinglehouse, PA
Jeep Grand Cherokee
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/01/2018 Category: Service
William said he has a problem that has not been resolved. He said there is a rattle in the back end of his vehicle that has not been repaired.
This review was collected via phone interview by Customer Research Inc.
Terry G., owner from E & G Auto Plus Inc responded on 03/08/2018

SPOKE WITH MR. CHATHAM 3/8/2018. HE IS GOING TO EMPTY THE CONTENTS OF THE VEHICLE AND TEST DRIVE IT THEN LET ME KNOWABOUT THE NOISE AND WHEN HE CAN GET IT BACK IN.

Terry Gerhart
Owner
814-274-4277
Terry G., owner from E & G Auto Plus Inc responded on 03/19/2018

PROBLEM RESOLVED!!

Terry Gerhart
Owner
814-274-4277

BH
Barbara H.
Coudersport, PA
Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/01/2017
Trust
Knowing they do their Best to get you back on the road again!!
Terry G., owner from E & G Auto Plus Inc responded on 12/04/2017

Thank you Barb for the great review. Always glad to see you.

Terry Gerhart
Owner
814-274-4277

TG
TERRI G.
Coudersport, PA
Ford Edge
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/18/2017
Great customer service
Trustworthy, no B.S., great customer service
Terry G., owner from E & G Auto Plus Inc responded on 12/04/2017

Thank you Terri- Always great to see you

Terry Gerhart
Owner
814-274-4277

DH
Darrell H.
Oswayo, PA
Chevrolet Uplander
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/14/2017 Category: Service
Darrell said he has found them to be trustworthy and honest.
This review was collected via phone interview by Customer Research Inc.
Terry G., owner from E & G Auto Plus Inc responded on 12/04/2017

Thank you Mr. Harris

Terry Gerhart
Owner
814-274-4277

BH
Barbara H.
Coudersport, PA
Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/31/2017
Timely service & Great people
Tina always does her best to get our needs met quickly.
Terry G., owner from E & G Auto Plus Inc responded on 12/04/2017

Thank you Barb

Terry Gerhart
Owner
814-274-4277

MB
Mark B.
Ulysses, PA
Chevrolet Silverado 1500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/01/2017
Nice job
Keep things moving.
Terry G., owner from E & G Auto Plus Inc responded on 10/10/2017

Thank you Mark, we appreciate your business

Terry Gerhart
Owner
814-274-4277

ED
Eleanor D.
Coudersport, PA
Ford Ranger
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/08/2017 Category: Service
Spoke with Phillip. He said he dropped his vehicle off at this business and it was finished quickly.
This review was collected via phone interview by Customer Research Inc.
Terry G., owner from E & G Auto Plus Inc responded on 10/10/2017

Thank you so much for the great reviews. Always great doing business with you.

Terry Gerhart
Owner
814-274-4277

JT
James T.
Genesee, PA
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/15/2017 Category: Service
James said this business did an inspection. It turned out he had a lot of leaks and they fixed it. They passed the vehicle and then a week later told him they needed to check his brakes.
This review was collected via phone interview by Customer Research Inc.
Terry G., owner from E & G Auto Plus Inc responded on 08/31/2017

JAMES-THANK YOU FOR THE REVIEW. TURNS OUT THE FIRST TIME BACK IN THE EMERGENCY BRAKE HAD BEEN APPLIED AND STUCK, SECOND TIME IT WAS ENGAGED AGAIN, SO WE DISCONNECTED IT SO IT WILL NOT CAUSE YOU ANY MORE PROBLEMS.

Terry Gerhart
Owner
814-274-4277

RT
Russell T.
Roulette, PA
Ford Ranger
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/06/2017 Category: Service
Spoke with Bill. He said the service was good.
This review was collected via phone interview by Customer Research Inc.
Terry G., owner from E & G Auto Plus Inc responded on 06/21/2017

Thank you for your business, we really appreciate it

Terry Gerhart
Owner
814-274-4277

CG
CINDY G.
Coudersport, PA
Jeep Grand Cherokee
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/13/2017
may 12, 2017 visit
Staff is very friendly and informative. I would recommend them for any service you need!
Terry G., owner from E & G Auto Plus Inc responded on 05/23/2017

Thank you Cindy, we really appreciate that.

Terry Gerhart
Owner
814-274-4277

LB
Luke B.
Coudersport, PA
Ford Explorer
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/02/2017 Category: Service
Luke said they did a good job.
This review was collected via phone interview by Customer Research Inc.
Terry G., owner from E & G Auto Plus Inc responded on 05/23/2017

Thanks Luke. We really appreciate your business

Terry Gerhart
Owner
814-274-4277

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