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Spoke with Mr. Mitman on 5/8/2018. He said he was upset because he didnt know what was taking so long with his vehicle getting repaired while I was out for surgery. I explained to him that we are short a mechanic and that was likely the cause for taking so long. He said he just wanted an honest explanation of the time it was taking.
Terry GerhartOwner
814-274-4277

Thank you Mike
Terry GerhartOwner
814-274-4277

Thank you for the feedback Bill. Sorry we were unable to diagnose the issue
Terry GerhartOwner
814-274-4277

WE WORKED WITH STEVE AND WERE ABLE TO COME TO AN AGREEMENT ON PRICE. CUSTOMER IS HAPPY AND SAID HE WOULD RESCORE
Terry GerhartOwner
814-274-4277

Spoke with James on 7/24/2017 to check up on the vehicle to make sure he wasnt having any other problems with the work or the truck. He said everything was fine and was just a little upset that the ball joints got missed by a previous employee that no longer works here. He said he was fine with our work.
Terry GerhartOwner
814-274-4277

Sorry we were unable to connect with you on your tires. We tried our best to find a time that would work.
Terry GerhartOwner
814-274-4277

Amanda, Thank you for remarks. Sometimes this is the only way we know how we are doing. I aplogize for the miscommunication when you dropped off as to when vehicle would be done. Glad to talk to you and get on the same page. Thank you again and we really appreciate you choosing E&G to work on your vehicle.
Terry GerhartOwner
814-274-4277


Thank you Josephine. We appreciate your business
Terry GerhartOwner
814-274-4277

Andrew-sorry you had a less than perfect experience...I will talk to the service guys about this review and restress the importance of a clean job every time. Tina
Terry GerhartOwner
814-274-4277

John-really sorry for the time delay, we were in the middle of hiring a mechanic, and now we have a really good one so hopefully that will help with delays in the future. Again, our greatest apologies are out to you for the delay.
Terry GerhartOwner
814-274-4277

Thank you Roy. Always nice seing you. We really appreciate your business.
Terry GerhartOwner
814-274-4277

Thanks for the response Pat. I am very sorry to hear about the troubles with the car. I know we try as hard as we can to make sure every vehicle is gone over with a fine tooth comb, but of course can never predict future issues. I will let Terry know you that I have been in communication with you and have him give you a call.
Terry GerhartOwner
814-274-4277

Thank you Ray. Great doing business with you
Terry GerhartOwner
814-274-4277

Thank you Thurman
Terry GerhartOwner
814-274-4277