ReScore Reviews™ (1)

ReScore
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
94% Would Recommend
Latest Review 4 days ago
Oliver G. on 11/21/2017
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Oliver said the staff at this business did a good job.
Vehicle: Ford F-150
Category: Service
Service Date: 11/17/2017
Review Created: 11/21/2017
This review was collected via phone interview by Customer Research Inc.
Gloria P. on 11/21/2017
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Gloria said the staff had great customer service.
Vehicle: Jeep Liberty
Category: Service
Service Date: 10/23/2017
Review Created: 11/21/2017
This review was collected via phone interview by Customer Research Inc.
David P. on 11/21/2017
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David said the business did a good job.
Vehicle: Toyota Corolla
Category: Service
Service Date: 10/24/2017
Review Created: 11/21/2017
This review was collected via phone interview by Customer Research Inc.
KATHY L. on 11/20/2017
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"Brake light repair visit"
My experience was really great! They took my vehicle in right away and were finished very quick, which I appreciated so much! The gentleman at the front desk was very friendly (sorry, I don't know his name), thank you!
Vehicle: Chevrolet Tahoe
Service Date: 11/17/2017
Review Created: 11/20/2017 09:23 PM
Steve J. on 11/20/2017
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Steve said this business got to his vehicle really quickly and he was happy that they were able to make the time .
Vehicle: Suzuki XL7
Category: Service
Service Date: 10/23/2017
Review Created: 11/20/2017
This review was collected via phone interview by Customer Research Inc.
ALLAN S. on 11/19/2017
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"Easy service appointment."
I showed up at the appointed time. The servicing was completed in about an hour as stated. All went well. I'll return. Thank you Fishhook Auto.
Vehicle: Ford Taurus
Service Date: 11/10/2017
Review Created: 11/19/2017 08:28 PM
Trevor W. on 11/16/2017
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Trevor said he has issues with his lug nuts. However, the staff are patient with him and they tell him where he can go to get some cheap ones. They had his tires on by the end of the day.
Vehicle: Dodge Durango
Category: Service
Service Date: 10/24/2017
Review Created: 11/16/2017
This review was collected via phone interview by Customer Research Inc.
Julie W. on 11/15/2017
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Julie said the staff were very helpful.
Vehicle: Chevrolet Tahoe
Category: Service
Service Date: 11/10/2017
Review Created: 11/15/2017
This review was collected via phone interview by Customer Research Inc.
MILLIE K. on 11/13/2017
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"Very pleased Customer"
Fast and friendly group of guys. great prices. I've been their twice now and will probably be the only auto shop I take my vehicles to unless I come up with something they can't handle. Very pleased customer.
Vehicle: Nissan Versa Note
Service Date: 10/28/2017
Review Created: 11/13/2017 09:57 PM
AMANDA M. on 11/11/2017
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"The best auto shop experience I’ve ever had "
I came to Fishhook Auto with a very sentimental but beaten up truck. They were understanding and professional and assured me they could handle anything my vehicle needed. As a woman I didn’t feel patronized or taken advantage of, their estimate and pricing was reasonable, and they called me with any unexpected findings before proceeding with any work we hadn’t agreed on. There were no muffler bearing type charges (nothing made up to inflate the bill), and it was done even faster than I thought it would be. The shop itself was clean and clearly treated as a professional environment as well. They’ve earned my business and I will recommend them to friends and family.
Vehicle: Dodge Pickup
Service Date: 11/10/2017
Review Created: 11/11/2017 10:26 PM
Janette E. on 11/06/2017
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Janette said they were awesome about working with her. They were all great and friendly.
Vehicle: Ford F-150
Category: Service
Service Date: 10/24/2017
Review Created: 11/06/2017
This review was collected via phone interview by Customer Research Inc.
BRUCE J. on 11/03/2017
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"Service"
Nice people. Good service. Reasonable prices. Responsible if repairs need repair. Honest.
Vehicle: Jeep Cherokee
Service Date: 11/01/2017
Review Created: 11/03/2017 01:52 PM
Leonard B. on 11/03/2017
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Spoke with Leonard's wife. She said the employees were nice, friendly, and she was very happy with their service.
Vehicle: Toyota Highlander
Category: Service
Service Date: 10/25/2017
Review Created: 11/03/2017
This review was collected via phone interview by Customer Research Inc.
Sarah O. on 11/03/2017
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Sarah said this place provided good customer service.
Vehicle: Ford Focus
Category: Service
Service Date: 10/27/2017
Review Created: 11/03/2017
This review was collected via phone interview by Customer Research Inc.
Tamela W. on 11/03/2017
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Tamela said the staff were able to fix everything.
Category: Service
Service Date: 10/26/2017
Review Created: 11/03/2017
This review was collected via phone interview by Customer Research Inc.
Bill F. on 10/30/2017
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Bill said the staff was great but he didn't receive a senior discount. He will follow up with the company.
Vehicle: Toyota Tacoma
Category: Service
Service Date: 10/26/2017
Review Created: 10/30/2017
This review was collected via phone interview by Customer Research Inc.
Jim B. on 10/23/2017
Recommended badge inactive Recommended
Verified badge inactive Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Unskilled mechanics and no warning of a five fold increase in price"
Dropped a 2014 Dodge 2500 RAM off on Friday to get winter tires installed and balanced. Was told $95. Was called Friday afternoon and told their mechanic broke a stud and they couldn't get a new one until Monday. Monday at noon, I picked up the truck and tab was $479. No warning. I own 7 Dodge trucks and each has tires changed twice a year. No tire service ever ruined a single lug nut yet, according to them, their mechanic ruined 9 lug nuts at $18 each and it took their mechanic 1-1/2 hours to replace the broken stud. ONLY thing mentioned in the phone call Friday was an apology for breaking the stud and the fact I couldn't get this truck back until Monday. NOTHING was said about ANY increase in price. I WAS going to give him another truck to change tires on and was seriously considering using them for all of our truck service but not now.
Review Created: 10/23/2017 02:00 PM
Cindy J. on 10/17/2017
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Cindy said the staff gave her a ride home and she was not charged for any extra work.
Vehicle: Ford Escape
Category: Service
Service Date: 10/12/2017
Review Created: 10/17/2017
This review was collected via phone interview by Customer Research Inc.
Magdiel F. on 10/16/2017
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Magdiel said the work was fast and affordable. They have great customer service.
Vehicle: Chevrolet Cobalt
Category: Service
Service Date: 10/09/2017
Review Created: 10/16/2017
This review was collected via phone interview by Customer Research Inc.
Brian L., Owner at Fishhook Auto Care responded on 10/19/2017

Thank You for the positive review

Brian Lansdale
Owner
Remy W. on 10/16/2017
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Remy said the business had found she had ordered the wrong tires, and they cancelled the order. They ordered the correct tires for her which she appreciated.
Vehicle: Chevrolet Sonic
Category: Service
Service Date: 09/29/2017
Review Created: 10/16/2017
This review was collected via phone interview by Customer Research Inc.
Brian L., Owner at Fishhook Auto Care responded on 10/19/2017

Thank you for the understanding and positive review. We always keep trying to get better.

Brian Lansdale
Owner
Displaying Review 1 - 20 of 357 in total