Overview

Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5rating 4.59

423 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
95% Would Recommend
Latest Review 4 months ago

Reviews


JH
June H.
Alaska
Honda CR-V
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/12/2017 Category: Service
June said she paid but she thought the cost too expensive.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 1/5rating 1rating 1rating 1rating 1
10/12/2017 Category: Service
June said the employees were nice and they provided okay service but it was a little expensive.
This review was collected via phone interview by Customer Research Inc.
Brian L., Owner from Fishhook Auto Care responded on 10/19/2017

Good Morning June. In response to your survey I feel the need to respond. I realize that having you vehicle in the shop for a headlight renewal on your 2006 Honda Accord that cost 100.00 seems expensive. I"m sorry that you feel that way but I'm not sure that you realized what we had to do to get that done. We and to have one of our service writers correctly document the repair and then an ASE certified tech had to not only get the headlight but also install it. We also warranty the headlight and installation for 24 months or 24000 miles. I feel in todays market that 100.00 total for the service is not only reasonable but fair. We get it, auto care and maintenance is difficult to pay for but we must charge for it and be able to pay our techs,consultants etc. With that being said we will always do our best for the customers we serve. Thanks for giving us the privilege to service your vehicle. If you have any questions please feel free to call us at 907-373-1948

Brian Lansdale
Owner

BB
Brian B.
Palmer, AK
Nissan Versa
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Brian said the staff took care of his vehicle. He's happy that his vehicle is running again. He was really satisfied and appreciated the work.
This review was collected via phone interview by Customer Research Inc.

MB
Mitchell B.
Wasilla, AK
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Mitchell said they were friendly and prompt. Everything went well.
This review was collected via phone interview by Customer Research Inc.

DN
David N.
Wasilla, AK
Ford Escort
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
David said the service was very good, the employees did an excellent job and everything turned out just fine.
This review was collected via phone interview by Customer Research Inc.

TP
Trevor P.
Wasilla, AK
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Trevor said the staff was good and finished in a timely manner. He stated that the work was done correctly and he appreciates it.
This review was collected via phone interview by Customer Research Inc.

GC
Gary C.
Wasilla, AK
Dodge Challenger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Gary said the staff were pretty quick and they did a quality job.
This review was collected via phone interview by Customer Research Inc.

JR
Jim R.
Wasilla, AK
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Jim said they always treat him well.
This review was collected via phone interview by Customer Research Inc.

SB
Steven B.
Wasilla, AK
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Steven said he is satisfied with the service that has been performed.
This review was collected via phone interview by Customer Research Inc.

TN
Tonya N.
Palmer, AK
Ford Expedition
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Tonya said the business did a good job and she was happy.
This review was collected via phone interview by Customer Research Inc.

BJ
Bambi J.
Eagle River, AK
Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Bambi said that Isaac was amazing.
This review was collected via phone interview by Customer Research Inc.

LP
Lee P.
Wasilla, AK
Volkswagen Beetle
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Lee said the service was really great and the customer service was really good.
This review was collected via phone interview by Customer Research Inc.

MB
Matthew B.
Wasilla, AK
Ram 1500
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/15/2018 Category: Service
Matthew said the service was a little expensive, but the staff got the work done as quickly as they said they would.
This review was collected via phone interview by Customer Research Inc.

MW
Mike W.
Wasilla, AK
Chevrolet Malibu
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/15/2018 Category: Service
Mike said the employees are nice and friendly. He did not have to wait too long. He was able to make an appointment. They gave him advice. The experience was not bad.
This review was collected via phone interview by Customer Research Inc.

MK
Max K.
Anchorage, AK
Chevrolet Silverado SS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Max said this business did a good job.
This review was collected via phone interview by Customer Research Inc.

CC
Connie C.
Wasilla, AK
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Service
Connie said the staff did well taking care of her and they made sure she was in and out on the same day. She very much appreciated the shuttle service.
This review was collected via phone interview by Customer Research Inc.

QD
Quinn D.
Wasilla, AK
Subaru Legacy Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Service
Quinn said the service was quick and the staff got in touch with him quickly.
This review was collected via phone interview by Customer Research Inc.

JH
Jaymie H.
Wasilla, AK
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Service
Jaymie said the staff were really helpful in getting her what she needed and they did not try to sell her anything she did not need.
This review was collected via phone interview by Customer Research Inc.

AO
Audrina O.
Wasilla, AK
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018 Category: Service
Audrina said she was satisfied with the service. The employees kept her up to date and the repairs were good quality.
This review was collected via phone interview by Customer Research Inc.

VS
Vincent S.
Alaska
Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2018 Category: Service
Vincent said the staff were able to fit him in, and that they got the job done when they said they would.
This review was collected via phone interview by Customer Research Inc.

RP
Regis P.
Wasilla, AK
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2018 Category: Service
Regis said the business employees were very thorough and courteous. They all listened to his questions and did their best to answer them. They gave him a ride to and from the business.
This review was collected via phone interview by Customer Research Inc.