ReScore Reviews™ (1)
Good Morning June. In response to your survey I feel the need to respond. I realize that having you vehicle in the shop for a headlight renewal on your 2006 Honda Accord that cost 100.00 seems expensive. I"m sorry that you feel that way but I'm not sure that you realized what we had to do to get that done. We and to have one of our service writers correctly document the repair and then an ASE certified tech had to not only get the headlight but also install it. We also warranty the headlight and installation for 24 months or 24000 miles. I feel in todays market that 100.00 total for the service is not only reasonable but fair. We get it, auto care and maintenance is difficult to pay for but we must charge for it and be able to pay our techs,consultants etc. With that being said we will always do our best for the customers we serve. Thanks for giving us the privilege to service your vehicle. If you have any questions please feel free to call us at 907-373-1948Brian Lansdale
Good Morning Dave
While there are different techniques to repairing todays complex vehicles we had a ASE certified master technician thoroughly diagnose your vehicle and that was recommended to be the best remedy to your concern. We verified that the proper voltages were not being provide to the main computer and that the recommended solution was to renew that position sensor. We stand by the decision that was the best repair we could have done given the concerns that they have had across the country for that component. Thank you for giving us the opportunity to serve your auto care needs.
Good Morning John
In reviewing your response I see that we may not have been as clear on our pricing as we could have been. I have issued a credit to your account for 17.00 and we as a company will as always strive to be as clear as possible next time. We here at Fishhook Auto Care always try to be as clear on our pricing as we can and are always trying to improve our customers experience. Thanks for using Fishhook Auto Care
Good Morning Justin. As we discussed at the front counter the engine noise was relayed to you before the work was begun on your vehicle. Sorry for the misunderstanding and we will strive to do better in the future. thanks for trusting Fishhook Auto care with your service needsBrian Lansdale
Good morning Denise
In looking over the repairs that were done on your Subaru the repair charges that you were charged were in fact accurate and right in line with the time it takes to properly diagnose and install the battery in your vehicle. While we are very mindful of the expenses involved in diagnosing and repairing vehicles today we strive to keep your repair cost low by employing Ase certified technicians and keep them up to date on their training. We in working on your vehicle cannot afford to misdiagnose and replace components needlessly. That takes time and well time equals expense. We must be able to pay our technicians and for that reason we charged to install your battery. We look forward to working with you in the future and will always strive to make accurate diagnosis thereby keeping the expense to a minimum.
Thank you for considering us here at Fishhook Auto Care for your service needs.
I've spent a lot of money with you over the years and I take care of my vehicles. I'm disappointed that your mechanic didn't own up to his mistake.
After speaking with you today and inspecting your vehicle for damage I came to the conclusion that in all likely hood we did cause the damage on your 4 runner. We offered to pay for the damage and regret that it happened. Rest assured that in the unlikely event that concerns do arise we here at Fishhook Auto Care takes this very seriously and take all precautions but unfortunately mistake can, will and do happen. We appreciate you as a customer and freind and look forward to working with you in the future
It's regretful you had this experience here. Sometime sin the course of doing repairs our technicians although very experienced can and will make mistakes and also at times other component's can and will fail. We have a very comprehensive warranty that cover our repairs a full 24 months or 24000 miles one of the best in the business. I saw that we scheduled your vehicle back in for repairs and then we called to reschedule you in and for some reason you have not made it back to us. We will stand by our repairs and rest assured if it's anything to do with the repairs we will take care of it. Feel free to give us a call at 373-1948 and we will recheck at no charge to you. Thanks for choosing Fishhook Auto Care. You one stop shop in the valley
I feel we as a company need to respond to this. I looking over your paperwork and speaking with you yesterday we would like for you to reevaluate your responce. We value each of our customers reveiws wheather good or bad. Occaisionaly during the course of diagnosing a customers concern aditional labor and or materials are needed to fully vet and evaluate concerns on the vehicle. That can take more of our Technicians time and in fact can effect the charges on your vehicle. At no time will we charge you more than we quote. This is only fair for us and you. We would like to invite you to call us and further discuss this. Our number is 907-373-1948 and we are here 8-5 mon thru fri. We look forward to speaking with you and Thank you very much for the input.
We here at Fishhook Auto Care Appreciate all the reviews both good and bad. Thank you for your input and in attempting to contact you to discuss this we have not been able to get a hold of you after multiple phone calls. I feel that we need to clarify all the work that was done on you vehicle during your latest visit here. The work done was not just belts as you claim but included a Tow from your home diagnosing and renewing your alternator inspecting the under carriage 1 flat repair inspecting the brakes and diagnosing the alarm system. We do apologize for clarifying exactly what was done and the misunderstanding that we have. Rest assured we are very fairly priced and I feel as the business owner here that you got a very fair deal.