Overview

Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5rating 4.59

423 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
95% Would Recommend
Latest Review over 1 year ago

Reviews


TF
TINA F.
Wasilla, AK
Chevrolet Cobalt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2016
Home town service
Very professional & honnest

SK
Suzanne K.
Wasilla, AK
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2016 Category: Service
Suzanne said the employees of this business always did good work and always help her out.
This review was collected via phone interview by Customer Research Inc.

TA
Troy A.
Wasilla, AK
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2016 Category: Service
Troy said the business provides great service.
This review was collected via phone interview by Customer Research Inc.

BW
Bryan W.
Wasilla, AK
Chevrolet S10 Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2016 Category: Service
Bryan said the employees did more than what was asked. He stated they have great service.
This review was collected via phone interview by Customer Research Inc.

DS
Don S.
Willow, AK
Ford Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/10/2016 Category: Service
Don said this business is short on mechanics but they did a pretty good job.
This review was collected via phone interview by Customer Research Inc.

AT
Allen T.
Wasilla, AK
Volkswagen New Beetle
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/10/2016 Category: Service
Allen said this business took all afternoon to perform an oil change because they did not have enough employees working at the time. Other than this, his vehicle has been running perfectly fine and he has no complaints.
This review was collected via phone interview by Customer Research Inc.
Brian L., Owner from Fishhook Auto Care responded on 05/13/2016

Good Morning Allen
We appreciate the opportunity that you chose Fishhook auto Care for your vehicle service. We do realize that there are other options out there. Occasionally even though we do our best to predict our daily workload and have the appropriate staff on hand sometimes we fall short on having enough technicians on hand to get our work done as quickly as we would like. That being said we would recommend an appointment as here at Fishhook Auto Care all our services are done by Technicians and given a free thorough inspection every visit. That takes time and we will always try to improve. Thanks and rest assured we appreciate your input and will make every effort to make your next visit even quicker but with the same care we give all our customers.

Thank You

Brian Lansdale
Owner

CL
Chris L.
Wasilla, AK
Dodge Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/07/2016 Category: Service
Chris said he hasn't had any issues with the business.
This review was collected via phone interview by Customer Research Inc.

MC
Matt C.
Talkeetna, AK
Ford Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/05/2016 Category: Service
Matt said the price was a little high.
This review was collected via phone interview by Customer Research Inc.
Brian L., Owner from Fishhook Auto Care responded on 05/13/2016

Good Morning Matt
We here at Fishhook Auto Care take every effort to give all our customers the best auto care available. That being said auto care done right can be seen as expensive. We realize this but will always chose the highest quality parts and they will cost more than a lot of the cheaper quality parts that are available out there on the market. This should actually be cheaper in the long run as they last longer and are a lot more dependable. We believe that quality matters more than the initial cost. Thank You for choosing Fishhook Auto Care a your service provider.

Brian Lansdale
Owner

DS
Diane S.
Wasilla, AK
Jeep Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2016 Category: Service
Spoke with Christopher. He said the business did what they expected. They were on time, no delays.
This review was collected via phone interview by Customer Research Inc.

DL
David L.
Wasilla, AK
Saturn SL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2016 Category: Service
David said they did a good job and they were quick.
This review was collected via phone interview by Customer Research Inc.

ES
Ed S.
Wasilla, AK
Opel Opel
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2016 Category: Service
Ed said this business is fast, reliable and they have a great attitude.
This review was collected via phone interview by Customer Research Inc.

MS
Michael S.
Wasilla, AK
Chevrolet Aveo
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2016 Category: Service
Michael said when he went to the business, they made him priority to fix his wheel and tire for him.
This review was collected via phone interview by Customer Research Inc.

MR
Marci R.
Wasilla, AK
Ford Edge
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/12/2016 Category: Service
Marci said the business took a long time for the check in and out part, but she would recommend them for service.
This review was collected via phone interview by Customer Research Inc.

BL
Billy L.
Wasilla, AK
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2016 Category: Service
Billy said the employees at the business were kind, courteous and prompt. It is a good place to go to.
This review was collected via phone interview by Customer Research Inc.

JP
Jeff P.
Wasilla, AK
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2016 Category: Service
Jeff said they did as promised and the price was just under what they had estimated. He will be taking more of his vehicles there in the future. They did a great job. He would like to thank them.
This review was collected via phone interview by Customer Research Inc.

RW
Reather W.
Wasilla, AK
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2016 Category: Service
Reather said this business got her in and out quickly and she is satisfied with the service.
This review was collected via phone interview by Customer Research Inc.

JM
Jason M.
Wasilla, AK
Chevrolet Cruze
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/07/2016 Category: Service
Jason said he has not been one hundred percent happy with the business, but they do a good job compared to the other businesses in the area.
This review was collected via phone interview by Customer Research Inc.

MS
Mitchell S.
Wasilla, AK
Ford Focus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/07/2016 Category: Service
Mitchell said the business is a bit pricey.
This review was collected via phone interview by Customer Research Inc.

SB
SANDY B.
Wasilla, AK
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2016
Friendly
Been there couple times now, friendly people good service

DC
DANIEL C.
Palmer, AK
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2016
Always reliable
The folks at Fishhook Auto treat us like family. They've been our go-to shop for all of our repairs.