Overview

Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5rating 4.59

423 Reviews

ReScore Reviews‚ĄĘ (1)

ReScore
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
95% Would Recommend
Latest Review about 1 year ago

Reviews


TW
Tamela W.
Wasilla, AK
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2017 Category: Service
Tamela said the staff were able to fix everything.
This review was collected via phone interview by Customer Research Inc.

BF
Bill F.
Wasilla, AK
Toyota Tacoma
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/30/2017 Category: Service
Bill said the staff was great but he didn't receive a senior discount. He will follow up with the company.
This review was collected via phone interview by Customer Research Inc.

JB
Jim B.
Wasilla, AK
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/23/2017
Unskilled mechanics and no warning of a five fold increase in price
Dropped a 2014 Dodge 2500 RAM off on Friday to get winter tires installed and balanced. Was told $95. Was called Friday afternoon and told their mechanic broke a stud and they couldn't get a new one until Monday. Monday at noon, I picked up the truck and tab was $479. No warning. I own 7 Dodge trucks and each has tires changed twice a year. No tire service ever ruined a single lug nut yet, according to them, their mechanic ruined 9 lug nuts at $18 each and it took their mechanic 1-1/2 hours to replace the broken stud. ONLY thing mentioned in the phone call Friday was an apology for breaking the stud and the fact I couldn't get this truck back until Monday. NOTHING was said about ANY increase in price. I WAS going to give him another truck to change tires on and was seriously considering using them for all of our truck service but not now.

CJ
Cindy J.
Palmer, AK
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2017 Category: Service
Cindy said the staff gave her a ride home and she was not charged for any extra work.
This review was collected via phone interview by Customer Research Inc.

MF
Magdiel F.
Wasilla, AK
Chevrolet Cobalt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2017 Category: Service
Magdiel said the work was fast and affordable. They have great customer service.
This review was collected via phone interview by Customer Research Inc.
Brian L., Owner from Fishhook Auto Care responded on 10/19/2017

Thank You for the positive review

Brian Lansdale
Owner

RW
Remy W.
Chugiak, AK
Chevrolet Sonic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2017 Category: Service
Remy said the business had found she had ordered the wrong tires, and they cancelled the order. They ordered the correct tires for her which she appreciated.
This review was collected via phone interview by Customer Research Inc.
Brian L., Owner from Fishhook Auto Care responded on 10/19/2017

Thank you for the understanding and positive review. We always keep trying to get better.

Brian Lansdale
Owner

DD
Dominic D.
Alaska
Honda Civic Si
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/16/2017 Category: Service
Dominic said the prices could have been better.
This review was collected via phone interview by Customer Research Inc.
Brian L., Owner from Fishhook Auto Care responded on 10/19/2017

A lot of times we also want the price to be lower. We always strive to keep our prices very reasonable and competitive. That being said our primary goal is to keep you safe. Thanks for choosing Fishhook Auto Care

Brian Lansdale
Owner

BO
Bruce O.
Wasilla, AK
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2017 Category: Service
Bruce said he is pleased with this business. They have done the work for him at the price they quoted and it was done in a reasonable amount of time.
This review was collected via phone interview by Customer Research Inc.

SB
Steven B.
Wasilla, AK
Jeep Wrangler
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/13/2017 Category: Service
Steven said he was happy.
This review was collected via phone interview by Customer Research Inc.

JR
John R.
Houston, AK
Ford Escort
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/12/2017 Category: Service
John said the price was a little too high.
This review was collected via phone interview by Customer Research Inc.

JH
June H.
Alaska
Honda CR-V
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/12/2017 Category: Service
June said she paid but she thought the cost too expensive.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 1/5rating 1rating 1rating 1rating 1
10/12/2017 Category: Service
June said the employees were nice and they provided okay service but it was a little expensive.
This review was collected via phone interview by Customer Research Inc.
Brian L., Owner from Fishhook Auto Care responded on 10/19/2017

Good Morning June. In response to your survey I feel the need to respond. I realize that having you vehicle in the shop for a headlight renewal on your 2006 Honda Accord that cost 100.00 seems expensive. I"m sorry that you feel that way but I'm not sure that you realized what we had to do to get that done. We and to have one of our service writers correctly document the repair and then an ASE certified tech had to not only get the headlight but also install it. We also warranty the headlight and installation for 24 months or 24000 miles. I feel in todays market that 100.00 total for the service is not only reasonable but fair. We get it, auto care and maintenance is difficult to pay for but we must charge for it and be able to pay our techs,consultants etc. With that being said we will always do our best for the customers we serve. Thanks for giving us the privilege to service your vehicle. If you have any questions please feel free to call us at 907-373-1948

Brian Lansdale
Owner

CH
Chris H.
Wasilla, AK
Ford Windstar Wagon
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/22/2017 Category: Service
Spoke with Maria. She said this business did what they could to help her.
This review was collected via phone interview by Customer Research Inc.

JC
James C.
Wasilla, AK
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2017 Category: Service
Spoke with Cherie. She said she would recommend the business.
This review was collected via phone interview by Customer Research Inc.
Brian L., Owner from Fishhook Auto Care responded on 10/19/2017

Thanks for your review. We appreciate it very much.

Brian Lansdale
Owner

AF
Alan F.
Palmer, AK
Chevrolet Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2017 Category: Service
Alan said this business was the only facility in town that was able to put a monitor in his vehicle. He would not recommend this business because he wanted his brakes done, but this business was way too expensive.
This review was collected via phone interview by Customer Research Inc.

CW
Charles W.
Wasilla, AK
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2017 Category: Service
Charles said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

LF
Leslie F.
Wasilla, AK
Chevrolet Silverado 1500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/30/2017 Category: Service
Leslie said he will recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

TM
Tom M.
Wasilla, AK
Buick LeSabre
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2017 Category: Service
Tom said everything went smoothly during his visit to this business.
This review was collected via phone interview by Customer Research Inc.

AH
Angelina H.
Wasilla, AK
Jeep Patriot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2017 Category: Service
Spoke with Allen. He said every time he has gone to this business, they have done great work.
This review was collected via phone interview by Customer Research Inc.

TR
Tom R.
Wasilla, AK
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2017 Category: Service
Tom said the staff was great in getting the work done. They got him right in, the job was done quick, and the courtesy shuttle was right there for him.
This review was collected via phone interview by Customer Research Inc.

JW
Jackie W.
Wasilla, AK
Jeep Cherokee
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/08/2017 Category: Service
Jackie said she took her vehicle in to have a hitch put on which was great. She also asked them to check if the transfer case was going or if it was only a sensor light problem. They did not even look to see if there was a problem with the transfer case. They only checked the light. She had already had it at another business that told her the transfer case was going and she had taken it into this business for a second opinion. They charged her $100 and did not do what she had asked them to. They told her she had a leak but she already knew that.
This review was collected via phone interview by Customer Research Inc.