Overview

Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5rating 4.59
4.6

( 7750 Reviews )

ReScore Reviews™ (175)

ReScore
Overall Rating 4.73714/5Overall Rating 4.73714/5Overall Rating 4.73714/5Overall Rating 4.73714/5rating 4.73714
Original
Overall Rating 2.35429/5Overall Rating 2.35429/5rating 2.35429rating 2.35429rating 2.35429
93% Would Recommend
100% Business Response
Latest Review about 11 hours ago

Reviews


DH
David H.
Clearwater, FL
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2019 Category: Service
Great service
Schedule a Maintenance appt, In / Out in less than an hour

JR
John R.
Largo, FL
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2019 Category: Service
Service
Always have had satisfactory service at Fitzgerald's.

AW
Alan W.
Clearwater, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2019 Category: Service
great service
great people and service !

SR
Steven R.
Tampa, FL
2016 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2019 Category: Service
Great vechicle service
Timely service, great staff, thank you

Verified Customer
Tarpon Springs, FL
2019 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/06/2019 Category: Service
Lack of consistency
The employee who helped me this time was great. She explained plus gave me an estimate b4 asking me to sign. Last time associate wanted me to sign without an estimate $. Said that's the way it worked when I asked him about it.

ST
Steve T.
Clearwater, FL
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2019 Category: Service
Santa Fe SEL Software Recall
I was able to schedule my appointment online and the update didn't take long.

DC
David C.
Palm Harbor, FL
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2019 Category: Service
Anthony Lackey
Anthony Lackey service advisor is great answered all my questions
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 12/05/2019

Everyone here sincerely appreciates your review of Fitzgerald!

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

Verified Customer
Tarpon Springs, FL
2015 Hyundai Genesis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/04/2019 Category: Service
?
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DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 12/05/2019

Everyone here sincerely appreciates your review of Fitzgerald!

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

DW
Donald W.
Dunedin, FL
2017 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/03/2019 Category: Service
Service
They don't always check tire pressure as promised
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 12/03/2019

A member of management will be reaching out to you.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

CG
Constance G.
Palm Harbor, FL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2019 Category: Service
Excellent service representative.
Always great service.
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 12/03/2019

Thank you for being part of the Fitzgerald family!

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

JH
Jeffrey H.
Clearwater, FL
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/02/2019 Category: Service
Efficient
Hands down, Anthony L. is awesome. Appreciate his efforts.
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 12/03/2019

Thank you for your response. We appreciate your business with us. Have a great day. 

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

Verified Customer
Palm Harbor, FL
2017 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/01/2019 Category: Service
Lack of urgency
Service department lacks urgency, especially those sitting at the desks.
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 12/02/2019

A member of management will be reaching out to you.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

TL
Tim L.
Tampa, FL
2011 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/01/2019 Category: Service
Customer for Life
I've been going to Fitzgeralds every 3 months for almost 10 years. That's a lot of visits and I never have had a problem. Honest quality service. I recommend the service plan. I sure got my monies worth.
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 12/02/2019

Thank you for being part of the Fitzgerald family!

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

JO
John O.
Clearwater, FL
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2019 Category: Service
Excellence of service.
Fitzgerald countryside hyundai is second to none. Service is exceptional, integrity unsurpassed, highly recommend this dealer without reservations.
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 12/02/2019

Thank you for being part of the Fitzgerald family!

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

EW
Elaine W.
Clearwater, FL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2019 Category: Service
close to where I live
Very nice people
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 12/02/2019

Thank you for being part of the Fitzgerald family!

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

PG
Pamela G.
Clearwater, FL
2013 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/29/2019 Category: Service
Car shaking
Did not fix the problem. The car was shaking and they told me it was the battery. Bad business. Do not go there.
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 12/02/2019

Thank you for taking the time to give us a review. We do our best to accurately diagnose and repair our customers vehicles every time. However, there are some cases, like yours, when a customer comes in and we are unable to duplicate their concern but in the process of trying to diagnose the vehicle we discover another problem such as a bad battery.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

Verified Customer
Clearwater, FL
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/28/2019 Category: Service
Excellent service
Excellent service
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 11/29/2019

Thank you for taking the time to give us a great review and for servicing your vehicle with us.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

Verified Customer
South Pasadena, FL
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/28/2019 Category: Service
Quick oil change
excellent service for an oil change
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 11/29/2019

Thank you for taking the time to give us a great review and for servicing your vehicle with us.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

MD
Margrit D.
Clearwater, FL
2009 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2019 Category: Service
Oil Change
The staff was friendly and accommodating. Kept me informed and the oil change was done within the time specified. Also appreciated is the complimentary car wash I received. Thank you.
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 11/29/2019

Thank you for taking the time to give us a great review and for servicing your vehicle with us.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

CP
Christopher P.
Oldsmar, FL
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2019 Category: Service
Customer service
The customer service is great at Fitzgerald’s. If I ever displeased about something they take care of it right away.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/26/2019 Category: Service
Service okay but they skipped complementary wash
Service was good but they skipped the complementary car wash even though they asked and I confirmed that I would appreciate it. Also, the women who completed the paperwork at pick up always seems annoyed by customers.
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 11/29/2019

A member of management will be reaching out to you.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 12/03/2019

Thank you for your response. We appreciate your business with us. Have a great day. 

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com