Fitzgerald's Countryside Hyundai

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727-799-1800
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Overview

Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5rating 4.58

7257 Reviews

5 star
75%
4 star
12%
3 star
5%
2 star
2%
1 star
2%

ReScore Reviews™ (164)

ReScore
Overall Rating 4.719512/5Overall Rating 4.719512/5Overall Rating 4.719512/5Overall Rating 4.719512/5rating 4.719512
Original
Overall Rating 2.33537/5Overall Rating 2.33537/5rating 2.33537rating 2.33537rating 2.33537
93% Would Recommend
100% Business Response
Latest Review about 12 hours ago

Reviews

WC
Wendy C.
Seminole, FL
2016 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/19/2019 Category: Service
4 incidents of poor service
We love our vehicles but cannot trust this dealership to do a thorough job or careful inspection without inordinate reminders and repeat visits.
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/20/2019

A member of management will be reaching out to you.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com
Verified Customer
Dunedin, FL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2019 Category: Service
Great experience
Worked me in for a dead battery under warranty. 1.5 hour wait but they took care of it.
Recommended
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/20/2019

Thanks so much for reviewing the Fitzgerald team!

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com
KC
Kurt C.
Saint Petersburg, FL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2019 Category: Service
Excellent Team
Best service anywhere, they always go above and beyond to help the customer
Recommended
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/20/2019

Thanks so much for reviewing the Fitzgerald team!

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com
Verified Customer
Clearwater, FL
2013 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/19/2019 Category: Service
Overbooked and Understaffed
If customer service is your priority then make sure you do not overbook your appointments and have enough staff on hand to get the jobs done in a timely manner. An oil change should not have to take over 2 hours. That is ridiculous.
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/20/2019

A member of management will be reaching out to you.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com
SG
Stephen G.
Oldsmar, FL
2013 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2019 Category: Service
Yes
Yes
Recommended
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/20/2019

Thanks so much for reviewing the Fitzgerald team!

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com
LF
Linda F.
Dunedin, FL
2017 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/19/2019 Category: Service
Slow service
We have a lease and a voucher for oil changes which is great but don't think almost 3 hours for an oil change is acceptable. Overall the staff is courteous and the mechanics very knowledgeable.
Recommended
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/20/2019

a member of management will be reaching out to you.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com
MK
Mark K.
Clearwater Beach, FL
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2019 Category: Service
Third Hyundai Product. We are sold
We love our Genesis G80. The service staff are friendly and efficient. Thanks to Anthony for taking good care of us during those times we have brought in our car. I love the coffee machine and donuts that are available in the morning!!
Recommended
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/20/2019

Thanks so much for reviewing the Fitzgerald team!

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com
GC
Geraldine C.
Clearwater, FL
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2019 Category: Service
GG
Excellent service. Had a flat tire went to service department had no appointment they replaced the tire . Very happy customer!!!
Recommended
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/20/2019

Thanks so much for reviewing the Fitzgerald team!

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com
Verified Customer
Clearwater Beach, FL
2013 Hyundai Elantra Coupe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/19/2019 Category: Service
Better bring a book or have somewhere to go!
As always, it takes WAY too long for a scheduled appointment oil change. This time it was 2 1/2 hours!!!!!
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/20/2019

A member of management will be reaching out to you.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com
GD
Gyda D.
Trinity, FL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2019 Category: Service
Great sevice, Personal attention
Derek was terrific,
Recommended
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/20/2019

Thanks so much for reviewing the Fitzgerald team!

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com
PE
Perry E.
Largo, FL
2016 Hyundai Genesis
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/19/2019 Category: Service
Extremely slow service
I went in with with an appointment for a simple oil change and it took 2 1/2 hours to complete.

This is WAY too long!
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/20/2019

A member of management will be reaching out to you.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com
SK
Susan K.
Palm Harbor, FL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2019 Category: Service
Service Review
Brandon Balch has always done a great job for me.
Recommended
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/20/2019

Thanks so much for reviewing the Fitzgerald team!

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com
Verified Customer
Safety Harbor, FL
2014 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/18/2019 Category: Service
Good service
Overall a great experience. The employees rushed me as I was paying which did not give me enough time to read the receipt and itemized bill. I also feel like I am paying more than I should because my benefits are not properly explained. Other than those two areas the service and notifications throughout the appointment were great.
Recommended
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/20/2019

Thanks so much for reviewing the Fitzgerald team!

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com
Verified Customer
Largo, FL
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2019 Category: Service
Good job
Fair and follow thru, tks Brandi!
Recommended
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/20/2019

Thanks so much for reviewing the Fitzgerald team!

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com
RS
Rosa S.
Port Richey, FL
2016 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2019 Category: Service
very good services
keep up with the good services
Recommended
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/20/2019

Thanks so much for reviewing the Fitzgerald team!

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com
HT
Harry T.
Clearwater, FL
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2019 Category: Service
Impressed.
Entire service experience was handled very efficiently.
Recommended
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/20/2019

Thanks so much for reviewing the Fitzgerald team!

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com
Verified Customer
Wimauma, FL
2015 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/17/2019 Category: Service
Poor wait time
Wait time unacceptable for a routine SCHEDULED maintenance
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/20/2019

A member of management will be reaching out to you.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com
Verified Customer
Safety Harbor, FL
2012 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2019 Category: Service
Recommendation Given for Aug. 8 and August 15 service appointments
Clear explanations and information given, no pressure applied, efficient service delivered. Thank you Hyundai Service and Meghan Parker, Service Rep.
Recommended
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/20/2019

Thanks so much for reviewing the Fitzgerald team!

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com
DC
Dorothy C.
Clearwater, FL
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Recall visit
All people are professional and pleasant. Job was taken care of efficient and quickly
Recommended
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/20/2019

Thanks so much for reviewing the Fitzgerald team!

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com
Verified Customer
Clearwater, FL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Great Service!
Fantastic job!
Recommended
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/20/2019

Thanks so much for reviewing the Fitzgerald team!

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com