Overview

Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5rating 4.58

7257 Reviews

ReScore Reviews™ (164)

ReScore
Overall Rating 4.719512/5Overall Rating 4.719512/5Overall Rating 4.719512/5Overall Rating 4.719512/5rating 4.719512
Original
Overall Rating 2.33537/5Overall Rating 2.33537/5rating 2.33537rating 2.33537rating 2.33537
93% Would Recommend
100% Business Response
Latest Review about 12 hours ago

Reviews


WC
Wendy C.
Seminole, FL
2016 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/19/2019 Category: Service
4 incidents of poor service
We love our vehicles but cannot trust this dealership to do a thorough job or careful inspection without inordinate reminders and repeat visits.
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/20/2019

A member of management will be reaching out to you.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

Verified Customer
Dunedin, FL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2019 Category: Service
Great experience
Worked me in for a dead battery under warranty. 1.5 hour wait but they took care of it.
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/20/2019

Thanks so much for reviewing the Fitzgerald team!

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

KC
Kurt C.
Saint Petersburg, FL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2019 Category: Service
Excellent Team
Best service anywhere, they always go above and beyond to help the customer
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/20/2019

Thanks so much for reviewing the Fitzgerald team!

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

Verified Customer
Clearwater, FL
2013 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/19/2019 Category: Service
Overbooked and Understaffed
If customer service is your priority then make sure you do not overbook your appointments and have enough staff on hand to get the jobs done in a timely manner. An oil change should not have to take over 2 hours. That is ridiculous.
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/20/2019

A member of management will be reaching out to you.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

SG
Stephen G.
Oldsmar, FL
2013 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2019 Category: Service
Yes
Yes
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/20/2019

Thanks so much for reviewing the Fitzgerald team!

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

LF
Linda F.
Dunedin, FL
2017 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/19/2019 Category: Service
Slow service
We have a lease and a voucher for oil changes which is great but don't think almost 3 hours for an oil change is acceptable. Overall the staff is courteous and the mechanics very knowledgeable.
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/20/2019

a member of management will be reaching out to you.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

MK
Mark K.
Clearwater Beach, FL
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2019 Category: Service
Third Hyundai Product. We are sold
We love our Genesis G80. The service staff are friendly and efficient. Thanks to Anthony for taking good care of us during those times we have brought in our car. I love the coffee machine and donuts that are available in the morning!!
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/20/2019

Thanks so much for reviewing the Fitzgerald team!

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

GC
Geraldine C.
Clearwater, FL
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2019 Category: Service
GG
Excellent service. Had a flat tire went to service department had no appointment they replaced the tire . Very happy customer!!!
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/20/2019

Thanks so much for reviewing the Fitzgerald team!

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

Verified Customer
Clearwater Beach, FL
2013 Hyundai Elantra Coupe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/19/2019 Category: Service
Better bring a book or have somewhere to go!
As always, it takes WAY too long for a scheduled appointment oil change. This time it was 2 1/2 hours!!!!!
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/20/2019

A member of management will be reaching out to you.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

GD
Gyda D.
Trinity, FL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2019 Category: Service
Great sevice, Personal attention
Derek was terrific,
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/20/2019

Thanks so much for reviewing the Fitzgerald team!

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

PE
Perry E.
Largo, FL
2016 Hyundai Genesis
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/19/2019 Category: Service
Extremely slow service
I went in with with an appointment for a simple oil change and it took 2 1/2 hours to complete.

This is WAY too long!
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/20/2019

A member of management will be reaching out to you.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

SK
Susan K.
Palm Harbor, FL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2019 Category: Service
Service Review
Brandon Balch has always done a great job for me.
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/20/2019

Thanks so much for reviewing the Fitzgerald team!

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

Verified Customer
Safety Harbor, FL
2014 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/18/2019 Category: Service
Good service
Overall a great experience. The employees rushed me as I was paying which did not give me enough time to read the receipt and itemized bill. I also feel like I am paying more than I should because my benefits are not properly explained. Other than those two areas the service and notifications throughout the appointment were great.
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/20/2019

Thanks so much for reviewing the Fitzgerald team!

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

Verified Customer
Largo, FL
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2019 Category: Service
Good job
Fair and follow thru, tks Brandi!
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/20/2019

Thanks so much for reviewing the Fitzgerald team!

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

RS
Rosa S.
Port Richey, FL
2016 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2019 Category: Service
very good services
keep up with the good services
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/20/2019

Thanks so much for reviewing the Fitzgerald team!

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

HT
Harry T.
Clearwater, FL
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2019 Category: Service
Impressed.
Entire service experience was handled very efficiently.
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/20/2019

Thanks so much for reviewing the Fitzgerald team!

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

Verified Customer
Wimauma, FL
2015 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/17/2019 Category: Service
Poor wait time
Wait time unacceptable for a routine SCHEDULED maintenance
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/20/2019

A member of management will be reaching out to you.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

Verified Customer
Safety Harbor, FL
2012 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2019 Category: Service
Recommendation Given for Aug. 8 and August 15 service appointments
Clear explanations and information given, no pressure applied, efficient service delivered. Thank you Hyundai Service and Meghan Parker, Service Rep.
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/20/2019

Thanks so much for reviewing the Fitzgerald team!

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

DC
Dorothy C.
Clearwater, FL
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Recall visit
All people are professional and pleasant. Job was taken care of efficient and quickly
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/20/2019

Thanks so much for reviewing the Fitzgerald team!

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

Verified Customer
Clearwater, FL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Great Service!
Fantastic job!
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/20/2019

Thanks so much for reviewing the Fitzgerald team!

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com