ReScore Reviews™ (1)
One employee was out 3 times during the 2 weeks my car was in and no one else could provide me with a status on my car. Very frustrating. And i was never told once why there were delays. I will say the company did not hesitate to cover the cost of the rental car for the additional time. I was also informed that this isn't a typical interaction with them. They were always courteous. While this experience was disappointing, I do plan to give the shop another try in the future to see if they provide better service and that this was truly a one-time incident. I would hold off recommending the shop to family/friends until I had another experience with them.
We apologize for any inconvenience this has cause. We took in this vehicle without an appointment for testing and hopeful repair the same day. After diagnosing the alternator bad we found that none of our suppliers had one in stock. The dealer would have had to order the part as well and cost significantly more.
It is our goal to meet our customers needs at all times. We appreciate the opportunity to serve you.Your Friends at Folsom Auto Center
It's been awhile since we spoke on the phone about your experience here at Folsom Auto Center. I've been thinking about you and your vehicle and wanted to check-in to hear how things are going. Thanks for your input and the positive outcome. Is your vehicle doing okay?
Hope your christmas season is a great one.
Sincerely- Scott Schneider
Folsom Auto Center985-3455
billing had to be adjusted....
Rod said Alex made mistakes.
Work is always good, done on time.
But pricing is a big deal.....
I'm responding to your post to Sure Critic and has we where a little disappointed on are score from you. I understand why you mite be upset with the pricing on the first est. I would ask you to understand that the est. would have been found and you would have had adjustment even if you had agreed to the first price. Alex is new and is training and we review every est. before the vehicles work is preformed we have changed back to having a review now before the customer is called. My job is to take care of every customer and to make sure we get it right the first time and if we do make a mistake to make it right. I would ask of you to please re-conceder a re-score.
Service Advisor - Shop Foreman