Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

713 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review 9 days ago

Reviews


TH
TAMI H.
Folsom, CA
Nissan Xterra
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/07/2014
Folsom Auto Center fixed the problem the next morning.
They admitted that it was their fault that my car broke down. The mechanic simply "forgot" to hook a wire up to complete the job. This was what caused the breakdown and the dangerous fuel leak that left me stranded.

Overall Rating 1/5rating 1rating 1rating 1rating 1
04/07/2014
My car was in your shop for 9 hours Friday, April 4, 2014. Today is Monday, April 7, 2014, it is already broken and left me stranded by the side of the road. Gas is pouring out the bottom. I called your shop to get help and Ron said he couldn't help me be
Not good. I have things to do tomorrow and no car because of them.
Manager from Folsom Auto Center responded on 04/15/2014

Tami - Thank you for the opportunity to serve you by working on your vehicle. We sincerely apologize for the experience you had as a result of replacing the fuel pump. As professionals we find this kind of situation a disappointment and determined to correct the problem. Thank you also for the opportunity to make it right by providing no cost towing and promptly fixing the cause of the fuel leak.
Please consider taking $100.00 of any future needed service or repair.

Ron Chadburn 
Service Advisor - Shop Foreman
985-3455



PM
Patrick M.
Folsom, CA
GMC Terrain
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018
Honest service
Great customer service and solid repair work. Been using them for years.
Manager from Folsom Auto Center responded on 06/19/2018

Thank you for the kind review!

Your Friends at Folsom Auto Center
916-985-3455

DS
Don S.
Folsom, CA
Toyota Sienna
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Don said the staff provided good service, and did what they were supposed to do.
This review was collected via phone interview by Customer Research Inc.
Manager from Folsom Auto Center responded on 06/19/2018

Thank you for taking the time to leave us a review.

Your Friends at Folsom Auto Center
985-3455

JT
Jessica T.
Sacramento, CA
Mazda Mazda3
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Jessica said the staff are really nice, and they let her pick up her vehicle after hours.
This review was collected via phone interview by Customer Research Inc.
Manager from Folsom Auto Center responded on 06/19/2018

Thank you for taking the time to leave us a review.

Your Friends at Folsom Auto Center
985-3455

JW
John W.
Folsom, CA
Nissan Sentra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
John said this business was awesome. They were quick, efficient, and very friendly.
This review was collected via phone interview by Customer Research Inc.
Manager from Folsom Auto Center responded on 06/19/2018

Thank you for taking the time to leave us a review.

Your Friends at Folsom Auto Center
985-3455

TE
Teagan E.
El Dorado Hills, CA
Subaru Impreza Sedan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Teagan said they gave him a better deal than anywhere else. They stayed late to finish. He was very satisfied with the good service, and Alex was the one that helped him.
This review was collected via phone interview by Customer Research Inc.
Manager from Folsom Auto Center responded on 06/19/2018

Thank you for taking the time to leave us a review.

Your Friends at Folsom Auto Center
985-3455

WB
WENDY B.
Folsom, CA
Chrysler Town & Country
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018
Great service staff, friendly, and quality work. Trustworthy group that will strive for your best and not over charge you.
Love that I found an honest shop in the automotive industry with some of the nicest guys around. I continually receive excellent service and so do the many people I refer there.

EJ
Evan J.
Rancho Cordova, CA
Toyota Prius
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/06/2018 Category: Service
Evan said his experience was good, except the guy at the front desk ignored him when he went in to ask for someone. Other than that, the process was quick, and the guy who helped him was pretty friendly.
This review was collected via phone interview by Customer Research Inc.

AL
ART L.
Folsom, CA
Volvo C70
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018
Volvo issue
Just outstanding customer service regarding major issue with Volvo C70. Also fast work on my BMW X5 with just a constant "can do" attitude. Both Scott and Alex responded in exemplary manner and take the time to explain the maintenance on the car with suggestions and options with absolutely no pressure and very fair pricing on repairs. Highly recommend Folsom Auto Repair for auto needs,

PS
PAM S.
Folsom, CA
Toyota Sequoia
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018
Trustworthy Auto center!
Folsom Auto Center has been great! They are very upfront with info that you need to know before your car will be worked on, honest opinions & I believe they give you detailed info of why and how things can go wrong in your car,. Great honest service! I’m very satisfied and confident that I have found a great local mechanic.

Thank you!

JN
JOSH N.
Folsom, CA
Toyota Tundra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018
Fixed bearing in axel
Great service!

BC
Bernardo C.
El Dorado Hills, CA
Nissan Altima
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Bernardo said the staff members are very nice people.
This review was collected via phone interview by Customer Research Inc.

ZG
Zach G.
Folsom, CA
Acura RSX
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/18/2018 Category: Service
Zach said his experience with this business was average, but he would still recommend them for service.
This review was collected via phone interview by Customer Research Inc.

SM
Scott M.
Rancho Cordova, CA
Chevrolet Tahoe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Scott said, the repairs were good and the customer service was great.
This review was collected via phone interview by Customer Research Inc.
Manager from Folsom Auto Center responded on 06/19/2018

Thank you for taking the time to review us! 

Your Friends at Folsom Auto Center
985-3455

SM
Sam M.
Folsom, CA
BMW Z3
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/15/2018 Category: Service
Sam said the employees were really good in assessing the problem with his vehicle.
This review was collected via phone interview by Customer Research Inc.

BS
Brent S.
Folsom, CA
GMC Sierra 3500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Brent said the staff was quick.
This review was collected via phone interview by Customer Research Inc.

AL
Aubrey L.
California
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Aubrey said the staff was absolutely fantastic.
This review was collected via phone interview by Customer Research Inc.

PR
Paul R.
California
Hyundai Santa Fe
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/08/2018 Category: Service
Paul said that somehow the business did not book in the appointment for service. Even though they were surprised to see him come in, they were able to fit his vehicle in for the services that he requested.
This review was collected via phone interview by Customer Research Inc.

NK
NANCY K.
Folsom, CA
Mazda Tribute
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2018
Fair and Honest
My son recently purchased his first used car. It had a lot of miles on it and needed some maintenance, especially the brakes. I spoke with Alex and he got me scheduled for the next day even though I could tell when I dropped off the car they were very busy. They replaced the worn out brake parts, told me what else needed to be done during a future visit, and charged me a fair and honest price. Thank you Alex and the whole team at FAC. I appreciate the work you do on all my family's cars.

JB
Jeff B.
Rescue, CA
Ford Explorer
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2018 Category: Service
Jeff said the staff did a good quality job on his vehicle.
This review was collected via phone interview by Customer Research Inc.