Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

773 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review about 14 hours ago

Reviews


TH
TAMI H.
Folsom, CA
Nissan Xterra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/07/2014
Folsom Auto Center fixed the problem the next morning.
They admitted that it was their fault that my car broke down. The mechanic simply "forgot" to hook a wire up to complete the job. This was what caused the breakdown and the dangerous fuel leak that left me stranded.

Overall Rating 1/5rating 1rating 1rating 1rating 1
04/07/2014
My car was in your shop for 9 hours Friday, April 4, 2014. Today is Monday, April 7, 2014, it is already broken and left me stranded by the side of the road. Gas is pouring out the bottom. I called your shop to get help and Ron said he couldn't help me be
Not good. I have things to do tomorrow and no car because of them.
Manager from Folsom Auto Center responded on 04/15/2014

Tami - Thank you for the opportunity to serve you by working on your vehicle. We sincerely apologize for the experience you had as a result of replacing the fuel pump. As professionals we find this kind of situation a disappointment and determined to correct the problem. Thank you also for the opportunity to make it right by providing no cost towing and promptly fixing the cause of the fuel leak.
Please consider taking $100.00 of any future needed service or repair.

Ron Chadburn 
Service Advisor - Shop Foreman
985-3455



JC
JOE C.
Shingle Springs, CA
Lexus RX 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018
You Can Trust These Guys
Good communication…They'll tell you what's going on and what to expect with any repairs or inspections.

RR
Rochelle R.
Folsom, CA
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018 Category: Service
Rochelle said the service was great but it took forever. She expected the inspection to take 30 minutes. She stated it dragged out for an hour and a half.
This review was collected via phone interview by Customer Research Inc.

RK
Richard K.
Folsom, CA
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Richard said that everything went perfectly.
This review was collected via phone interview by Customer Research Inc.

SB
Sherri B.
Folsom, CA
Chevrolet Cruze
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018 Category: Service
Spoke with Sherri's husband. He said the staff was up front, honest, and did what they promised. The vehicle runs good.
This review was collected via phone interview by Customer Research Inc.

DH
DeWAYNE H.
Folsom, CA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018
Toyota
Fantastic, Thanks

DB
DON B.
Folsom, CA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018
Helped us beyond our expectations. Professional and courteous service. Our second experience with their help. A God-sent at this time in our life. Thank you. Don and Joy B Folsom
Great service
Professional work
Our car care providers

JT
Jessica T.
Sacramento, CA
Mazda Mazda3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2018 Category: Service
Jessica said that the place is super and Alex is great.
This review was collected via phone interview by Customer Research Inc.

DC
DANIEL C.
Orangevale, CA
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018
Honest and informative
Folsom Auto Center takes the time to explain your specific problem to you in terms that are understandable. They are honest and won’t recommend some “preventative “ service that up charges you and provides little if any value (like you might experience at some other places).

JN
JOHN N.
Shingle Springs, CA
GMC Sierra 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2018
Preventive maintenance
Top rated service and results as usual.

AR
ASHALEY R.
Folsom, CA
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018
Honest & reliable
Great family owned company. Always honest and reliable. They try to save you money rather than take it like some other shops do! Friendly, amazing customer service.

SS
Stephen S.
Folsom, CA
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Stephen said everything so far is satisfactory with his vehicle repairs.
This review was collected via phone interview by Customer Research Inc.

MC
Matthew C.
El Dorado Hills, CA
GMC Sierra 3500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Matthew said the business has great customer service and they did a fantastic job on his vehicle.
This review was collected via phone interview by Customer Research Inc.

GJ
GREGG J.
Sacramento, CA
Toyota Corolla
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/07/2018
The people are trustworthy
Great

JL
JAMES L.
Folsom, CA
Nissan Frontier
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018
Nissan Frontier
Great service Alex

GW
Greg W.
Folsom, CA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Greg said they treat him good.
This review was collected via phone interview by Customer Research Inc.

SH
Sarah H.
Folsom, CA
Chrysler Town & Country
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Sarah said the service at this business was excellent. The staff was always helpful and answered all her questions. The prices were reasonable. It was great.
This review was collected via phone interview by Customer Research Inc.

JW
John W.
Folsom, CA
Honda Ridgeline
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/30/2018 Category: Service
John said the service was good quality, but it took too long to complete.
This review was collected via phone interview by Customer Research Inc.

PB
Peter B.
Folsom, CA
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Peter said the business does great service work and the one time that there was a problem, they corrected it right away because the part was covered under the extended warranty.
This review was collected via phone interview by Customer Research Inc.

JB
JIM B.
Folsom, CA
Lexus RX 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2018
New in town
I’m a retired owner of auto repair shops and consider myself lucky to have stumbled on Folsom Auto Repair! Alex, the young service writer was no nonsense, set reasonable expectations, professional and friendly. He brought the job in on time and budget. I am greatful, appreciative and a new loyal customer! Thank you, Jim