ReScore Reviews™ (1)

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Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review 8 days ago
TAMI H. ReScore Review on 04/23/2014
ReScore
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Folsom Auto Center fixed the problem the next morning."
They admitted that it was their fault that my car broke down. The mechanic simply "forgot" to hook a wire up to complete the job. This was what caused the breakdown and the dangerous fuel leak that left me stranded.
Vehicle: Nissan Xterra
Service Date: 04/04/2014
Review Created: 04/07/2014 08:15 PM

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Overall Rating 1/5rating 1rating 1rating 1rating 1
"My car was in your shop for 9 hours Friday, April 4, 2014. Today is Monday, April 7, 2014, it is already broken and left me stranded by the side of the road. Gas is pouring out the bottom. I called your shop to get help and Ron said he couldn't help me be"
Not good. I have things to do tomorrow and no car because of them.
Vehicle: Nissan Xterra
Service Date: 04/04/2014
Review Created: 04/07/2014 08:15 PM
Manager at Folsom Auto Center responded on 04/15/2014

Tami - Thank you for the opportunity to serve you by working on your vehicle. We sincerely apologize for the experience you had as a result of replacing the fuel pump. As professionals we find this kind of situation a disappointment and determined to correct the problem. Thank you also for the opportunity to make it right by providing no cost towing and promptly fixing the cause of the fuel leak.
Please consider taking $100.00 of any future needed service or repair.

Ron Chadburn 
Service Advisor - Shop Foreman
985-3455


Clem B. on 11/16/2017
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Clem said he goes to this business all the time.
Vehicle: Chevrolet Pickup
Category: Service
Service Date: 11/09/2017
Review Created: 11/16/2017
This review was collected via phone interview by Customer Research Inc.
Gary V. on 11/16/2017
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Spoke with Darlene. She said this business was communicative and honest. They even reduced the price and she was very pleased.
Vehicle: Mitsubishi Endeavor
Category: Service
Service Date: 11/10/2017
Review Created: 11/16/2017
This review was collected via phone interview by Customer Research Inc.
John W. on 11/16/2017
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John said their service was just excellent. They got his vehicle done in one day.
Vehicle: Honda Accord Sdn
Category: Service
Service Date: 11/10/2017
Review Created: 11/16/2017
This review was collected via phone interview by Customer Research Inc.
Tammy M. on 11/14/2017
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Tammy said the staff are super friendly and honest. They go above and beyond to check things out for her.
Vehicle: Toyota Camry
Category: Service
Service Date: 11/08/2017
Review Created: 11/14/2017
This review was collected via phone interview by Customer Research Inc.
Kyndall S. on 11/13/2017
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Kyndall said this business was good and quick.
Vehicle: Ford ZX2
Category: Service
Service Date: 09/15/2017
Review Created: 11/13/2017
This review was collected via phone interview by Customer Research Inc.
Mohamad S. on 11/13/2017
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Mohamad said he was very satisfied with the service he received and he felt the prices were reasonable.
Vehicle: INFINITI M35
Category: Service
Service Date: 10/06/2017
Review Created: 11/13/2017
This review was collected via phone interview by Customer Research Inc.
Anh N. on 11/09/2017
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Anh said he went in for a smog test and everything was just fine.
Vehicle: Toyota Sienna
Category: Service
Service Date: 11/03/2017
Review Created: 11/09/2017
This review was collected via phone interview by Customer Research Inc.
BARBARA M. on 11/04/2017
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"Best go-to place for your car needs"
Great service, wonderful staff, nice staff dog
Vehicle: Lexus RX 350
Service Date: 11/03/2017
Review Created: 11/04/2017 08:04 PM
Lesya T. on 11/03/2017
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Lesya said she likes the business' service.
Vehicle: Acura MDX
Category: Service
Service Date: 10/27/2017
Review Created: 11/03/2017
This review was collected via phone interview by Customer Research Inc.
Julie G. on 10/31/2017
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Julie said this business provided excellent service.
Vehicle: Toyota Sienna
Category: Service
Service Date: 10/09/2017
Review Created: 10/31/2017
This review was collected via phone interview by Customer Research Inc.
Greg L. on 10/31/2017
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Greg said this business has always been great to him.
Vehicle: Toyota Tundra 4WD Truck
Category: Service
Service Date: 10/09/2017
Review Created: 10/31/2017
This review was collected via phone interview by Customer Research Inc.
John G. on 10/30/2017
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John said he likes the people at the business. They keep him informed with what's going on and they are doing their best.
Vehicle: Toyota Pickup
Category: Service
Service Date: 10/06/2017
Review Created: 10/30/2017
This review was collected via phone interview by Customer Research Inc.
Sarah H. on 10/27/2017
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Sarah said the employees are hospitable and care about their customers.
Vehicle: Hyundai Elantra
Category: Service
Service Date: 10/04/2017
Review Created: 10/27/2017
This review was collected via phone interview by Customer Research Inc.
Terry R. on 10/27/2017
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Terry said this business has great service. The waiting area could've been better.
Vehicle: Buick Regal
Category: Service
Service Date: 10/23/2017
Review Created: 10/27/2017
This review was collected via phone interview by Customer Research Inc.
MARVIN J. on 10/25/2017
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"Free replacement of part"
Folsom Auto Center replaced an ignition part that was the cause of a starting problem at no charge. The part had a 2 year warranty. They honor their warranties. Best repair center around 👌
Vehicle: Ford LTD Crown Victoria
Service Date: 10/23/2017
Review Created: 10/25/2017 02:35 PM
VAL Y. on 10/18/2017
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"Efficient and Thorough!"
Love this place! They always do great, honest work! Very happy
Vehicle: Dodge Grand Caravan
Service Date: 10/16/2017
Review Created: 10/18/2017 10:41 AM
Joshua F. on 10/17/2017
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Joshua said they were quick and the service was good.
Vehicle: Ram 2500
Category: Service
Service Date: 10/12/2017
Review Created: 10/17/2017
This review was collected via phone interview by Customer Research Inc.
MISHA M. on 10/13/2017
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"Fast service"
Our car broke at the end of the day on Friday. They immediately put it on the lift, found the problem and gave a quote. Car was done by Monday noon with no changes to the quote. Thank you.
Vehicle: Toyota Camry
Service Date: 10/10/2017
Review Created: 10/13/2017 07:06 AM
CLADIA E. on 10/13/2017
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"Help! "
Had a serious & sudden fluid leak under the front of my car. As usual, I was able to get the car in for a fast diagnosis and repair of a steering fluid compression hose blowout. They even provided door to door shuttle service. Love Folsom Auto Center!
Vehicle: Jeep Cherokee
Service Date: 10/11/2017
Review Created: 10/13/2017 04:31 AM
Displaying Review 1 - 20 of 623 in total