ReScore Reviews™ (1)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review 1 day ago
TAMI H. ReScore Review on 04/23/2014
ReScore
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Surecritic checkman logo Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Folsom Auto Center fixed the problem the next morning."
They admitted that it was their fault that my car broke down. The mechanic simply "forgot" to hook a wire up to complete the job. This was what caused the breakdown and the dangerous fuel leak that left me stranded.
Vehicle: Nissan Xterra
Service Date: 04/04/2014
Review Created: 04/07/2014 08:15 PM

Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"My car was in your shop for 9 hours Friday, April 4, 2014. Today is Monday, April 7, 2014, it is already broken and left me stranded by the side of the road. Gas is pouring out the bottom. I called your shop to get help and Ron said he couldn't help me be"
Not good. I have things to do tomorrow and no car because of them.
Vehicle: Nissan Xterra
Service Date: 04/04/2014
Review Created: 04/07/2014 08:15 PM
Manager at Folsom Auto Center responded on 04/15/2014

Tami - Thank you for the opportunity to serve you by working on your vehicle. We sincerely apologize for the experience you had as a result of replacing the fuel pump. As professionals we find this kind of situation a disappointment and determined to correct the problem. Thank you also for the opportunity to make it right by providing no cost towing and promptly fixing the cause of the fuel leak.
Please consider taking $100.00 of any future needed service or repair.

Ron Chadburn 
Service Advisor - Shop Foreman
985-3455


DARYLA G. on 02/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Lovely Scott "
Just appreciate you! Very grateful!
Vehicle: Volvo V70
Service Date: 02/14/2018
Review Created: 02/18/2018 05:42 PM
Manager at Folsom Auto Center responded on 02/19/2018

Thank you for the kind review. 

Your Friends at Folsom Auto Center
985-3455
JOSH N. on 02/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service!"
I will come back to have more work done on my vehicle. Really quick at diagnosing the issue. Provided all options and was up front about cost. Top notch!
Vehicle: Ford Edge
Service Date: 02/16/2018
Review Created: 02/17/2018 08:22 PM
Manager at Folsom Auto Center responded on 02/19/2018

Thank you for the kind review. 
We look forward to serving you in the future! 

Your Friends at Folsom Auto Center
985-3455
Andy H. on 02/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Andy said the business does excellent work and it keeps him informed. The rates are reasonable. He trusts them completely.
Vehicle: Toyota 4Runner
Category: Service
Service Date: 02/07/2018
Review Created: 02/15/2018
This review was collected via phone interview by Customer Research Inc.
Jewel B. on 02/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Jewel said the staff pay attention to the details, and this is important to him.
Vehicle: Hyundai Sonata
Category: Service
Service Date: 01/26/2018
Review Created: 02/13/2018
This review was collected via phone interview by Customer Research Inc.
Linda W. on 02/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Linda said she is very satisfied with the service, the employees always take care of her vehicle, and they are trustworthy.
Vehicle: Toyota Corolla
Category: Service
Service Date: 02/08/2018
Review Created: 02/13/2018
This review was collected via phone interview by Customer Research Inc.
Sabrina A. on 02/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Sabrina said she really likes the business.
Vehicle: Chrysler Sebring
Category: Service
Service Date: 02/08/2018
Review Created: 02/13/2018
This review was collected via phone interview by Customer Research Inc.
CATHERINE N. on 02/05/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"prompt and no high pressure"
I just went in for a smog check. I had no appointment but I was in and out quickly. I was given recommendations for service, but no hard sell.
Vehicle: Honda CR-V
Service Date: 02/02/2018
Review Created: 02/05/2018 04:57 PM
LARRY F. on 02/04/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"friendly fair fast"
They got my truck done in 1 day, which was greet because I needed it fix to transport supplies and feed to the Horse Stable.
Vehicle: Dodge Pickup
Service Date: 01/30/2018
Review Created: 02/04/2018 11:31 PM
Manager at Folsom Auto Center responded on 02/08/2018

We are always here to service your truck! Thank you for the kind review Larry! 

Your Friends at Folsom Auto Center
985-3455
SCOTT H. on 02/04/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Honest fast reliable"
Always do a great job for our entire family. Have been using Folsom auto center for years and is always very happy with the results.
Vehicle: Chrysler Town & Country
Service Date: 01/30/2018
Review Created: 02/04/2018 02:25 PM
Manager at Folsom Auto Center responded on 02/08/2018

We look forward to serving you for the many years to come! Thank you for your continued business. 

Your Friends at Folsom Auto Center
985-3455
HELEN G. on 01/29/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Trustworthy "
Very helpful. Determined needed new key and car started up.
Vehicle: BMW 528i
Service Date: 01/24/2018
Review Created: 01/29/2018 07:26 PM
MARK L. on 01/28/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service and customer care as always!"
I have been using Folsom Auto Center for service and repairs to my mini fleet of vehicles for the past 7 years. Scott and his crew have always exceeded my expectations with quality of repairs, customer care, and competitive prices. Far better than any experience I have ever had at a dealership!
Vehicle: Ford Cab & Chassis
Service Date: 01/24/2018
Review Created: 01/28/2018 09:11 PM
Cody H. on 01/26/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Cody said the employees were friendly. They didn't take long and they did a good job.
Vehicle: BMW 3 Series
Category: Service
Service Date: 01/23/2018
Review Created: 01/26/2018
This review was collected via phone interview by Customer Research Inc.
DONALD K. on 01/25/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Honest and Trustworthy"
I generally do all my own work and resist ever going to an auto repair facility but if I ever have to Folsom Auto Center is the only shop I trust. I know I will get an honest answer to my issue and an estimate that represents only what is needed to resolve the problem. If you are looking for an auto repair facility that you can trust and will not rip you off this is the one.
Vehicle: Jeep Grand Cherokee
Service Date: 01/23/2018
Review Created: 01/25/2018 08:40 AM
MIKE A. on 01/25/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service is the best around "
The service was done in a timely fashion and they keep me informed at all times
Vehicle: Ford Expedition
Service Date: 01/23/2018
Review Created: 01/25/2018 04:16 AM
Gary C. on 01/25/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Gary said he has dealt with this business in the past and he has received the same service over and over again.
Vehicle: Toyota 4Runner
Category: Service
Service Date: 01/19/2018
Review Created: 01/25/2018
This review was collected via phone interview by Customer Research Inc.
Jonathan B. on 01/24/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Jonathan said he talked to the business about getting things done on his vehicle and they said they didn't need to do them. While working on his vehicle two weeks later they said they had to do the work he talked about at the beginning. They had his vehicle a day longer than he expected.
Vehicle: Audi A4
Category: Service
Service Date: 01/09/2018
Review Created: 01/24/2018
This review was collected via phone interview by Customer Research Inc.
Michael P. on 01/24/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Michael said this business was great.
Vehicle: Chevrolet Suburban
Category: Service
Service Date: 01/16/2018
Review Created: 01/24/2018
This review was collected via phone interview by Customer Research Inc.
WAYNE V. on 01/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very friendly to the customer"
They did an inspection of the car and let me know about problems they found with the car. Gave me what it would cost for parts and labor to bring the car up to standard. The car was not dirty or greasy when delivered. They kept me up to date on the progress of the repairs. Scott was friendly.
Vehicle: Ford Explorer
Service Date: 01/19/2018
Review Created: 01/23/2018 05:21 AM
Tammi L. on 01/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Tammi said the staff are thorough and honest from beginning to end.
Vehicle: Volkswagen Jetta
Category: Service
Service Date: 12/21/2017
Review Created: 01/22/2018
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 668 in total