Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

766 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review 6 days ago

Reviews


GJ
GREGG J.
Sacramento, CA
Toyota Corolla
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/07/2018
The people are trustworthy
Great

JW
John W.
Folsom, CA
Honda Ridgeline
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/30/2018 Category: Service
John said the service was good quality, but it took too long to complete.
This review was collected via phone interview by Customer Research Inc.

CK
Constantine K.
Folsom, CA
INFINITI G37 Coupe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/24/2018 Category: Service
Constantine said he brought his vehicle in on a Tuesday and they did not look at it til Wednesday. The part that was ordered did not arrive til Friday. They had the vehicle for 3 days, for a 2 hour repair.
This review was collected via phone interview by Customer Research Inc.

RM
RYAN M.
Folsom, CA
Toyota RAV4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/15/2018
Folsom Auto Center
I liked how Scott and Alex took their time to provide detailed explanations. The actual work on my vehicle seems to be good. A few of opportunities would be to be more proactive in calling on status. I had to call each time. I understand that they are busy. Additionally, my original quote was a little cheaper because they ordered the wrong part. The strut kit didn't come with a boot/bellow like the vehicle originally had and opposed to asking if I wanted the bellow before completing work, the work was completed and I was advised when I went to pick the vehicle up.

CK
Chandra K.
Folsom, CA
Honda Accord Cpe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/29/2018 Category: Service
Chandra said the service was good. Though his air conditioning is still not cooling to the level he wanted, it is fixed.
This review was collected via phone interview by Customer Research Inc.

SI
Salvatore I.
Folsom, CA
Suzuki XL-7
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/25/2018 Category: Service
Salvatore said the staff gave good service.
This review was collected via phone interview by Customer Research Inc.

EJ
Evan J.
Rancho Cordova, CA
Toyota Prius
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/06/2018 Category: Service
Evan said his experience was good, except the guy at the front desk ignored him when he went in to ask for someone. Other than that, the process was quick, and the guy who helped him was pretty friendly.
This review was collected via phone interview by Customer Research Inc.

SM
Sam M.
Folsom, CA
BMW Z3
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/15/2018 Category: Service
Sam said the employees were really good in assessing the problem with his vehicle.
This review was collected via phone interview by Customer Research Inc.

PR
Paul R.
California
Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/08/2018 Category: Service
Paul said that somehow the business did not book in the appointment for service. Even though they were surprised to see him come in, they were able to fit his vehicle in for the services that he requested.
This review was collected via phone interview by Customer Research Inc.

VC
Vamsee C.
Folsom, CA
Honda Accord Sdn
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/23/2018 Category: Service
Vamsee said this business was good.
This review was collected via phone interview by Customer Research Inc.

NP
NAVNEET P.
Folsom, CA
Audi A4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/13/2018
Very good service.
Alex provided a very good service and explained what was the issue. Though, hourly charge or inspection charge is high, but less compare to actual dealer.

CS
Charles S.
Folsom, CA
Mazda Mazda3
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/22/2018 Category: Service
Charles said he had a hole on his tire which the staff did not fix. All they did was weigh the pressure of the wheels. However, Alex was a nice young man. He felt welcomed and they explained what was done on his vehicle.
This review was collected via phone interview by Customer Research Inc.

HG
HELEN G.
Folsom, CA
BMW 528i
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/29/2018
Trustworthy
Very helpful. Determined needed new key and car started up.

JB
Jonathan B.
Roseville, CA
Audi A4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/24/2018 Category: Service
Jonathan said he talked to the business about getting things done on his vehicle and they said they didn't need to do them. While working on his vehicle two weeks later they said they had to do the work he talked about at the beginning. They had his vehicle a day longer than he expected.
This review was collected via phone interview by Customer Research Inc.

TI
TIM I.
El Dorado Hills, CA
Chevrolet Malibu
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/17/2017
good communications
ok servive

DB
DAVID B.
Folsom, CA
Mercedes-Benz ML500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/29/2017
Brake review
Excellent service and cost. Longer service time due to wrong parts arriving.

JP
Jenny P.
Folsom, CA
Mazda Protege5
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/25/2017 Category: Service
Jenny said she would recommend the business.
This review was collected via phone interview by Customer Research Inc.
Manager from Folsom Auto Center responded on 09/27/2017

Thank you for the review, we appreciate you recommending us to friends and family! 

Your Friends at Folsom Auto Center
985-3455

AD
Austin D.
Shingle Springs, CA
Suzuki Sidekick
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/10/2017 Category: Service
Austin said the price for the inspection at this business was high. He would recommend them for service.
This review was collected via phone interview by Customer Research Inc.

BL
BOB L.
Folsom, CA
BMW 325i
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/08/2017
Always Happy With the Service
I take my car to Folsom Auto Center because they seem to be straight shooters and seem not to "up-sell" me. Nobody likes spending money on auto repair but at least I feel like I've gotten a fair deal and paid reasonable prices for the work completed.

CW
Claudette W.
El Dorado Hills, CA
Toyota Corolla
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/05/2017 Category: Service
Spoke with Claudette's husband. He said he had a good experience with this business.
This review was collected via phone interview by Customer Research Inc.