Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

700 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review 6 days ago

Reviews


SM
Sam M.
Folsom, CA
BMW Z3
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/15/2018 Category: Service
Sam said the employees were really good in assessing the problem with his vehicle.
This review was collected via phone interview by Customer Research Inc.

PR
Paul R.
California
Hyundai Santa Fe
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/08/2018 Category: Service
Paul said that somehow the business did not book in the appointment for service. Even though they were surprised to see him come in, they were able to fit his vehicle in for the services that he requested.
This review was collected via phone interview by Customer Research Inc.

VC
Vamsee C.
Folsom, CA
Honda Accord Sdn
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/23/2018 Category: Service
Vamsee said this business was good.
This review was collected via phone interview by Customer Research Inc.

NP
NAVNEET P.
Folsom, CA
Audi A4
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/13/2018
Very good service.
Alex provided a very good service and explained what was the issue. Though, hourly charge or inspection charge is high, but less compare to actual dealer.

CS
Charles S.
Folsom, CA
Mazda Mazda3
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/22/2018 Category: Service
Charles said he had a hole on his tire which the staff did not fix. All they did was weigh the pressure of the wheels. However, Alex was a nice young man. He felt welcomed and they explained what was done on his vehicle.
This review was collected via phone interview by Customer Research Inc.

HG
HELEN G.
Folsom, CA
BMW 528i
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/29/2018
Trustworthy
Very helpful. Determined needed new key and car started up.

JB
Jonathan B.
Roseville, CA
Audi A4
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/24/2018 Category: Service
Jonathan said he talked to the business about getting things done on his vehicle and they said they didn't need to do them. While working on his vehicle two weeks later they said they had to do the work he talked about at the beginning. They had his vehicle a day longer than he expected.
This review was collected via phone interview by Customer Research Inc.

TI
TIM I.
El Dorado Hills, CA
Chevrolet Malibu
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/17/2017
good communications
ok servive

DB
DAVID B.
Folsom, CA
Mercedes-Benz ML500
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/29/2017
Brake review
Excellent service and cost. Longer service time due to wrong parts arriving.

JP
Jenny P.
Folsom, CA
Mazda Protege5
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/25/2017 Category: Service
Jenny said she would recommend the business.
This review was collected via phone interview by Customer Research Inc.
Manager from Folsom Auto Center

Thank you for the review, we appreciate you recommending us to friends and family! 

Your Friends at Folsom Auto Center
985-3455

AD
Austin D.
Shingle Springs, CA
Suzuki Sidekick
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/10/2017 Category: Service
Austin said the price for the inspection at this business was high. He would recommend them for service.
This review was collected via phone interview by Customer Research Inc.

BL
BOB L.
Folsom, CA
BMW 325i
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/08/2017
Always Happy With the Service
I take my car to Folsom Auto Center because they seem to be straight shooters and seem not to "up-sell" me. Nobody likes spending money on auto repair but at least I feel like I've gotten a fair deal and paid reasonable prices for the work completed.

CW
Claudette W.
El Dorado Hills, CA
Toyota Corolla
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/05/2017 Category: Service
Spoke with Claudette's husband. He said he had a good experience with this business.
This review was collected via phone interview by Customer Research Inc.

GK
Geraldine K.
California
Jeep Liberty
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/17/2017 Category: Service
Geraldine said the service at this business was good, but she was not able to speak with the mechanic when she picked up her vehicle.
This review was collected via phone interview by Customer Research Inc.

GK
Greg K.
Folsom, CA
Smart Fortwo
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/07/2017 Category: Service
Greg said the business was unable to solve his problem with the vehicle. However, he was happy with the way they treated him. They didn't charge him for some of the work because they could not fix the problem.
This review was collected via phone interview by Customer Research Inc.
Manager from Folsom Auto Center

Thank you Greg, for taking the time to give such nice feedback. That is unfortunate that we could not fix the problem but we are glad you still had a pleasant experience here in the shop!

Your Friends at Folsom Auto Center
985-3455

DB
Dan B.
Folsom, CA
Toyota Corolla
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/04/2017 Category: Service
Dan said although the vehicle was delayed a few days, this business did really good work.
This review was collected via phone interview by Customer Research Inc.
Manager from Folsom Auto Center

Thank you Dan, for taking the time to give us a review! We are glad you had a satisfying experience here! We appreciate your business!

Your Friends at Folsom Auto Center
985-3455

CE
CHARLES E.
Folsom, CA
Infiniti G35
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/05/2016
Nice, knowledgeable guys
Had my car looked at for noise in the front. Found out no repair needed, just noisy rotor/disk wear on brakes. I appreciate the honestly and will return in future.
Manager from Folsom Auto Center

Thank you Charles, for dropping into the shop! We are happy we could give you a proper diagnosis, we appreciate your business!

Your Friends at Folsom Auto Center
985-3455

JM
Jason M.
Folsom, CA
Ford Taurus
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/28/2016 Category: Service
Jason said he would recommend others to this business.
This review was collected via phone interview by Customer Research Inc.
Manager from Folsom Auto Center

Thank you for your review! We appreciate your business!

Your Friends at Folsom Auto Center
985-3455

DR
Donald R.
Orangevale, CA
Lexus RX 330
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/13/2016 Category: Service
Donald said this business was good and so was the customer service. The length of time for repair was acceptable and the service was above average.
This review was collected via phone interview by Customer Research Inc.
Manager from Folsom Auto Center

Thank you for taking the time to give us a review! We look forward to serving you again.

Your Friends at Folsom Auto Center
985-3455

JW
JEAN W.
Folsom, CA
Lexus ES 350
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/22/2016
satisfied with service
same