Overview

Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94

214 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
95% Business Response
Latest Review 4 days ago

Reviews


DE
Dave E.
Ossining, NY
BMW X5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
Dave said the business is quick, prompt and had his vehicle back to him the next day.
This review was collected via phone interview by Customer Research Inc.

SM
Sean M.
Chappaqua, NY
Porsche Cayenne
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Sean said the price was fair. The service was quick, and the communication was good.
This review was collected via phone interview by Customer Research Inc.

RS
RICH S.
Ossining, NY
Ford Windstar Wagon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018
Good job
Fred’s staff is thorough and does a good job. This time was complicated because it was a dashboard instrument panel, but after they fixed it, and I had some problems, I took it back and they debugged everything so the car works great.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 07/11/2018

Thanks Rich for the 5 star review, we try to resolve problems the first time but there is times that we need to try again and do appricate you letting us look at it again, always great seeing you.
Sincerely,

J. Fred Indorf
owner
914-762-1131

WL
Wade L.
Briarcliff Manor, NY
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Wade said the service went smoothly.
This review was collected via phone interview by Customer Research Inc.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 07/11/2018

Thank you Wade for the 5 star review, im very proud of my staff, customer satisfaction is #1 priority with us.
Sincerely,

J. Fred Indorf
owner
914-762-1131

DP
Devon P.
New York
Audi A3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Devon said they were good. He received a good recommendation about them.
This review was collected via phone interview by Customer Research Inc.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 06/23/2018

Thank you Devon for the 5 star review and trusting us with your Audi.
Sincerely,
J. Fred Indorf
owner

914-762-1131


JG
JOHN G.
Carmel, NY
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018
Very innovative
Very professional, innovative, and informative. A pleasure to deal with.

Thanks
Fred
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 06/23/2018

no thank you John for manny years of service.

J. Fred Indorf
owner
914-762-1131

Verified Customer
Briarcliff Manor, NY
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018
Always good service & friendly employees.
Always happy with the wonderful service & people working at Fred's. Not happy with the new credit card service fee.

MM
Mary M.
Briarcliff Manor, NY
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Mary said she was very happy with the service. They did a good job and they did what they were supposed to do.
This review was collected via phone interview by Customer Research Inc.

EB
ED B.
Croton On Hudson, NY
Chevrolet Corvette
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/10/2018
Service review
Service was fine. Did not like the "new " credit card 4% surcharge.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 06/13/2018

Our goal at Fred's is to do what we can to keep overall cost to our customers down, and electronic credit card payment surcharges keep our labor rate from rising.
As always personel checks and cash will be accepted at the same low cost. as usual always fun working on your car.

J. Fred Indorf
owner
914-762-1131

JH
Jordan H.
Briarcliff Manor, NY
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Jordon said the staff was very accommodating, very prompt and personable. It was super easy and there was no stress.
This review was collected via phone interview by Customer Research Inc.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 06/13/2018

Thank you Jordan for the 5 stars, was a pleasure working on your car, look forward to your next visit.

J. Fred Indorf
owner
914-762-1131

EH
EDWARD H.
Ossining, NY
Mazda MX-5 Miata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018
Exceptional service , outstanding interpersonal skills
As usual the team at FARB performed a timely and conscientious repair of my car. Always a pleasure doing business with Fred and his team
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 06/13/2018

At always Ed thanks
love are chats and catch up time.

J. Fred Indorf
owner
914-762-1131

KC
Kenneth C.
New York
Mazda CX-5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018 Category: Service
Kenneth said the staff got everything that he needed done.
This review was collected via phone interview by Customer Research Inc.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 06/13/2018

Thanks Ken for the 5 star review

J. Fred Indorf
owner
914-762-1131

KA
Kristin A.
New York
Nissan JUKE
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2018 Category: Service
Kristin said the service was great. The staff communicated with her. They sent pictures of the issue so she could see what was going on, herself. She had no issues. They did everything in a quick manner. Kristine was extremely helpful through the whole process, and knowledgeable.
This review was collected via phone interview by Customer Research Inc.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 06/13/2018

Thank you Kristin for the wonderful review, means a lot to me and staff.

J. Fred Indorf
owner
914-762-1131

PD
Patrick D.
New York
INFINITI FX35
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Patrick said the service is good.
This review was collected via phone interview by Customer Research Inc.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 06/13/2018

Thanks Patrick

J. Fred Indorf
owner
914-762-1131

TA
THOMAS A.
Peekskill, NY
Acura TL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2018
Highly Recommend
Fred's provides quick reliable service at a fair price. The office staff is pleasant and they take the time to explain everything clearly. I highly recommend this shop to anyone looking for a solid, trustworthy mechanic.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 06/13/2018

Thank You Tom for your kind words and 5 star review we strive to be the best we can.

J. Fred Indorf
owner
914-762-1131

TM
TOM M.
Ossining, NY
Jeep Liberty
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018
Another job well done!!!
Needed a few safety issues taken care of and the gang at Fred’s got me right in and told me exactly what was going to be needed and took care of it for me. Thank you one and all!
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 06/13/2018

Thanks Tom, always great seeing you here or at Rockys.

J. Fred Indorf
owner
914-762-1131

AC
Andrea C.
New York
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Andrea said she would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 05/29/2018

Thank you Andrea for the great review, Bill and Kristina were very happy, me too

J. Fred Indorf
owner
914-762-1131

MM
Maria M.
Millwood, NY
Volvo S60
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Maria said, this business seems honest. They were quick and efficient.
This review was collected via phone interview by Customer Research Inc.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 05/22/2018

Thank you Maria for the 5 stars and trusting us with your Volvo

J. Fred Indorf
owner
914-762-1131

ZP
Zack P.
Carmel, NY
Nissan Rogue
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Zack said it was a good, quick service. The staff was professional and he appreciates that.
This review was collected via phone interview by Customer Research Inc.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 05/16/2018

Thank you Zack for the five star review and trusting us with your vehicle.

J. Fred Indorf
owner
914-762-1131

BB
Brian B.
Mount Kisco, NY
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Brian said the staff did a nice job, and he is happy with everything that was done.
This review was collected via phone interview by Customer Research Inc.
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 05/16/2018

Thanks Brian for the five star review and trusting us with your car.

J. Fred Indorf
owner
914-762-1131

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