Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Their were two other dealerships much closer but their attitudes turned me off. I’ve since learned they no longer exist.
When I first met my salesperson, Martene, I knew I was in caring hands. She answered our questions and when she doubted her ability to answer, she wrote it down, researched the issue or discussed it with another associate. Then she confidently provided an answer.