Overview

Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68

1950 Reviews

ReScore Reviews™ (111)

ReScore
Overall Rating 4.74775/5Overall Rating 4.74775/5Overall Rating 4.74775/5Overall Rating 4.74775/5rating 4.74775
Original
Overall Rating 2.43119/5Overall Rating 2.43119/5rating 2.43119rating 2.43119rating 2.43119
94% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


Verified Customer
Lenoir City, TN
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
oil change
just got oil change done finished quickly and even got a wash

SP
Sandra P.
Maryville, TN
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Friendly clean atmosphere. Service completed with no surprises.
Pleasant people and clean facilities. Service was efficient.
ALEX F. from Grayson Hyundai responded on 12/14/2018

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


JH
John H.
The Villages, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018 Category: Service
Good service
Good service but did not get a car wash.
ALEX F. from Grayson Hyundai responded on 12/14/2018

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


Verified Customer
Knoxville, TN
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018 Category: Service
gets the job done
friendly, courteous and timely service
ALEX F. from Grayson Hyundai responded on 12/13/2018

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


RH
Richard H.
Ten Mile, TN
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018 Category: Service
Routine service
In and out in 30 minutes
ALEX F. from Grayson Hyundai responded on 12/13/2018

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


Verified Customer
TN
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/12/2018 Category: Service
Recalls completed
.
ALEX F. from Grayson Hyundai responded on 12/13/2018

Thank you for making the time to fill out the survey. A manager will be reaching out to you shortly.


Verified Customer
Lenoir City, TN
2015 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/11/2018 Category: Service
Grayson
Always have a pleasant time. Staff is very friendly. The wait time for an oil change is a little long, but other than that, well done
ALEX F. from Grayson Hyundai responded on 12/12/2018

Thank you for making the time to fill out the survey. A manager will be reaching out to you shortly.


DS
David S.
Knoxville, TN
2015 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Quick and friendly service!!!
Grayson looked at my car promptly at the scheduled time. Staff was thorough and friendly, and had me on my way quickly!!
ALEX F. from Grayson Hyundai responded on 12/11/2018

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


DA
Debra A.
Oak Ridge, TN
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2018 Category: Service
Debby A
Timely and I love that u wash my car too
ALEX F. from Grayson Hyundai responded on 12/10/2018

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


FM
Fletcher M.
Seymour, TN
2016 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2018 Category: Service
body
a very good job was done.
ALEX F. from Grayson Hyundai responded on 12/10/2018

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


SB
Samuel B.
Knoxville, TN
2017 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/08/2018 Category: Service
Unacceptable service
Has taken 3 times to repair my tire, may take a 4th? I was told I didn’t have to make an appointment, but when I arrived they said it would be a 2-3 hour wait. I said well I would not be here if it had been done right after 1-2 times. Maybe that’s why it’s full? Just a thought! Anyway, it’s been a waste of time. I may end up going somewhere else to fix if it goes flat yet again and asking for a refund.
ALEX F. from Grayson Hyundai responded on 12/10/2018

Thank you for making the time to fill out the survey. A manager will be reaching out to you shortly.


MS
Mary S.
Oak Ridge, TN
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018 Category: Service
I can schedule the service for my car to meet my time frame.
The service personnel are always able to answer my questions.
ALEX F. from Grayson Hyundai responded on 12/08/2018

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


Verified Customer
Corryton, TN
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018 Category: Service
The service
Friendly...an professional
ALEX F. from Grayson Hyundai responded on 12/08/2018

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


CT
Charles T.
Knoxville, TN
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018 Category: Service
Excellent service advisor.
Kudos to Brandon Desmond. He is always pleasant and willing to help. A real pro at customer service.
ALEX F. from Grayson Hyundai responded on 12/08/2018

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


RG
Randall G.
Loudon, TN
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018 Category: Service
Great service
Great service
ALEX F. from Grayson Hyundai responded on 12/08/2018

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


EV
Eric V.
TN
2016 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018 Category: Service
Great
Accommodating and efficient
ALEX F. from Grayson Hyundai responded on 12/08/2018

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


CC
Cary C.
Knoxville, TN
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018 Category: Service
Convenient. to my Home. Less than 10 minutes.
I am Happy with Dealership and Service!!! But Not With Continued Request for FeedBack !!

Please Stop.
ALEX F. from Grayson Hyundai responded on 12/08/2018

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


MW
Marion W.
Maryville, TN
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
Nice clean area with very qualified service!
We were very pleased with our visit. Our vehicle was taken care of, repaired and returned to us clean and 100 percent better. We were kept aware of what was going on with repair. This will be our place to return in need!
ALEX F. from Grayson Hyundai responded on 12/08/2018

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


CC
Coby C.
Kingston, TN
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018 Category: Service
Customer service
Brandon is awesome! He is always very helpful. He answers any and all questions I have and is very patient if I ask questions and very good about explaining things to me. He always greets with a smile on his face.
ALEX F. from Grayson Hyundai responded on 12/05/2018

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


AS
Arvin S.
Knoxville, TN
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018 Category: Service
Customer service rep
Customer service repBrandon does a fantastic job for me every town I bring my car in I would recommend him to anybody for help
ALEX F. from Grayson Hyundai responded on 12/05/2018

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service