Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

1857 Reviews

ReScore Reviews™ (109)

ReScore
Overall Rating 4.7431219/5Overall Rating 4.7431219/5Overall Rating 4.7431219/5Overall Rating 4.7431219/5rating 4.7431219
Original
Overall Rating 2.43519/5Overall Rating 2.43519/5rating 2.43519rating 2.43519rating 2.43519
94% Would Recommend
100% Business Response
Latest Review 39 minutes ago

Reviews


BP
Billy P.
Clinton, TN
2012 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
warranty work
The work is always done correctly.

PV
Phillip V.
Knoxville, TN
2012 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Another great visit!
Went in for trans service, oil change, and a recall work. In and out of there in a couple hours..thanks grayson..
ALEX F. from Grayson Hyundai responded on 10/17/2018

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


Verified Customer
Sevierville, TN
2018 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
Repairs done close to the quoted time
Estimated time to completion in the money
ALEX F. from Grayson Hyundai responded on 10/16/2018

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


SF
Sharon F.
Maryville, TN
2018 Hyundai Elantra Gt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
Fast service
Called & got in for service the next day. Liked it that I didn't have to wait a week.
ALEX F. from Grayson Hyundai responded on 10/16/2018

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


Verified Customer
TN
2014 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2018 Category: Service
Hyundai Service Center
The Service department is great!!! The customer service is the best in town.
ALEX F. from Grayson Hyundai responded on 10/15/2018

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


HB
Helen B.
Knoxville, TN
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2018 Category: Service
Excellent
Brett was a pleasure to meet. He was the start of an efficient, timely and thorough servicing. Waiting room comfortable, close and filled with interesting customers. I hope all my future visits go as well.
ALEX F. from Grayson Hyundai responded on 10/15/2018

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


DO
Daniel O.
Townsend, TN
2018 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2018 Category: Service
customer service
GREAT SERVICE
ALEX F. from Grayson Hyundai responded on 10/15/2018

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


DF
David F.
Knoxville, TN
2015 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2018 Category: Service
Simple Oil Change
What impressed me about this service,was not the oil change but the failure of Grayson during a tire rotation. They didn’t rotate because two of them will need replaced in a few thousand miles. Bottom line they looked after my best interest rather than charge me for something I didn’t need.
ALEX F. from Grayson Hyundai responded on 10/15/2018

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


WC
Wes C.
Knoxville, TN
2013 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
SERVICE REVIEW
Our Service Rep took very good care of us.
ALEX F. from Grayson Hyundai responded on 10/12/2018

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


Verified Customer
Knoxville, TN
2014 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Acceptable
All services were perfectly acceptable and I would recommend them to family and friends.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/12/2018 Category: Service
Acceptable
No real complaints. Work done was acceptable. We left the vehicle at the dealer, so it probably took a little longer than necessary.
ALEX F. from Grayson Hyundai responded on 10/12/2018

Thank you for making the time to fill out the survey and share your experience. We apologize for the inconvenience. A manager will be reaching out to you shortly


CA
Cammie A.
Knoxville, TN
2015 Hyundai Genesis
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/10/2018 Category: Service
Scheduled Maintenance
I was not satisfied with the experience. I've had to go back twice and the issues are still not resolved.
ALEX F. from Grayson Hyundai responded on 10/11/2018

Thank you for making the time to fill out the survey and share your experience. We apologize for the inconvenience. A manager will be reaching out to you shortly


BS
Billy S.
Strawberry Plains, TN
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018 Category: Service
Oil Change
Everyone was very pleasant. However, I don’t like waiting 2 hours to get it done.
ALEX F. from Grayson Hyundai responded on 10/11/2018

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


VC
Vincent C.
Knoxville, TN
2016 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
Never disappointed
The app failed to load appointment times for Grayson, so I just stopped by for an oil change. Was informed it would be a wait of 90-100 minutes. I was out the door in under an hour.
ALEX F. from Grayson Hyundai responded on 10/09/2018

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


BH
Boris H.
Loudon, TN
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2018 Category: Service
The people who work here.
Excellent experience.
ALEX F. from Grayson Hyundai responded on 10/09/2018

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


RG
Randall G.
Loudon, TN
2018 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2018 Category: Service
Great Experience
great dealership and employees.
ALEX F. from Grayson Hyundai responded on 10/08/2018

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


SN
Stephanie N.
Knoxville, TN
2012 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2018 Category: Service
thank you
I didn't have to worry about a thing. Thank you
ALEX F. from Grayson Hyundai responded on 10/08/2018

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


JM
Jeffrey M.
Clinton, TN
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018 Category: Service
Fast
Fast efficient service
ALEX F. from Grayson Hyundai responded on 10/08/2018

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


Verified Customer
Knoxville, TN
2010 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2018 Category: Service
X
X
ALEX F. from Grayson Hyundai responded on 10/05/2018

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


JS
Janet S.
Knoxville, TN
2015 Hyundai Santa Fe S
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/04/2018 Category: Service
Took to much time
Took to long for routine service
ALEX F. from Grayson Hyundai responded on 10/05/2018

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


JB
Janet B.
Knoxville, TN
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2018 Category: Service
Great Service with a smile
We definitely recommend the Service at Grayson Hyundai ... and Brandon is a fantastic Service Advisor. Thanks for taking such good care of us Brandon.
ALEX F. from Grayson Hyundai responded on 10/04/2018

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service