Overview

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

1596 Reviews

ReScore Reviews™ (99)

ReScore
Overall Rating 4.71717/5Overall Rating 4.71717/5Overall Rating 4.71717/5Overall Rating 4.71717/5rating 4.71717
Original
Overall Rating 2.39583/5Overall Rating 2.39583/5rating 2.39583rating 2.39583rating 2.39583
94% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


JM
Joan M.
Knoxville, TN
2012 Hyundai Genesis
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
I trust Grayson Hyundai
I trust Grayson Hyundai to make sure my car is safe and is in good running order. This service included an insurance claim for hitting a large pothole on the interstate. Rep Brandon Desmond communicated with me frequently - keeping me informed of each step and each delay along the way. He also explained each damage identified and how/why the insurance approved repair would resolve the problem. I really felt that Grayson was taking excellent care of me and my car.

KZ
Kenneth Z.
Knoxville, TN
2018 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Service
Trulya wonderful experience, I arrived much earlier than my appointment, I went to the desk of Brandon Desmond he greeted me I told him I was early he said no problem just pull your car into the service area snd we'll take care of you. 1 hour later he said your vehicle has been washed and the 1st oil change is complimentary. Wow,can't say enough.
ALEX F. from Grayson Hyundai responded on 05/25/2018

Thanks for the survey. We apprecaite the opportunity to have you as our customer


JC
John C.
TN
2014 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Great Service
Friendly service people
ALEX F. from Grayson Hyundai responded on 05/25/2018

Thanks for the survey. We apprecaite the opportunity to have you as our customer


SC
Sy C.
Oak Ridge, TN
2014 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
great service.
I have always received good service from Grayson.
ALEX F. from Grayson Hyundai responded on 05/25/2018

Thanks for the survey. We apprecaite the opportunity to have you as our customer


MS
Mary S.
Oak Ridge, TN
2011 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
I can schedule the service for my car to meet my time frame.
The employees are courteous and my car is serviced in the time I expected.
ALEX F. from Grayson Hyundai responded on 05/24/2018

Thanks for the survey. We apprecaite the opportunity to have you as our customer


Anonymous avatar
Verified Customer
Madisonville, TN
2018 Hyundai Sonata
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/23/2018 Category: Service
Service
Fair at best
ALEX F. from Grayson Hyundai responded on 05/24/2018

Thanks for the survey. We apprecaite the opportunity to have you as our customer


TP
Tina P.
Newport, TN
2014 Hyundai Genesis Co
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Car repair
Done on time and service was excellent
ALEX F. from Grayson Hyundai responded on 05/24/2018

Thanks for the survey. We apprecaite the opportunity to have you as our customer


JG
Jeannine G.
Knoxville, TN
2017 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Not much of a wait
Usually, there is a wait to get oil change, etc. However, my oil change and tire rotation/balancing ( and car wash) wash finished in an hour! Very pleased!
ALEX F. from Grayson Hyundai responded on 05/22/2018

Thanks for the survey. We apprecaite the opportunity to have you as our customer


LM
Larry M.
Lenoir City, TN
2017 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
service visit
good professional service
ALEX F. from Grayson Hyundai responded on 05/22/2018

Thanks for the survey. We apprecaite the opportunity to have you as our customer


RW
Robert W.
Knoxville, TN
2017 Hyundai Elantra
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05/18/2018 Category: Service
Bob West
Everything is great but new chairs in the lounge wouldbe a great improvement
ALEX F. from Grayson Hyundai responded on 05/22/2018

Thanks for the survey. We apprecaite the opportunity to have you as our customer


KS
Kenneth S.
Friendsville, TN
2015 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Very friendly people
Work was done to repair a recall issue. Work was performed within the time indicated and car was washed.
ALEX F. from Grayson Hyundai responded on 05/18/2018

Thanks for the survey. We apprecaite the opportunity to have you as our customer


JD
Johnny D.
Andersonville, TN
2015 Hyundai Sonata
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05/17/2018 Category: Service
Great Service Dept.
I am on my fourth vehicle from Grayson. I have always had great experiences in the service department.
ALEX F. from Grayson Hyundai responded on 05/18/2018

Thanks for the survey. We apprecaite the opportunity to have you as our customer


CP
Christopher P.
Clinton, TN
2014 Hyundai Elantra Co
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Excellent Service
Came in for an oil change and tire rotation! They took care of me.
ALEX F. from Grayson Hyundai responded on 05/17/2018

Thanks for the survey. We apprecaite the opportunity to have you as our customer


TF
Timothy F.
Powell, TN
2018 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Tradition of Great Service
I have been a customer at Grayson for almost 9 years, since the time I purchased my first Hyundai vehicle. Service has always been great, and continues this excellent tradition. I have all recommended maintenance performed here, and only consider a different location when an emergency does not allow a visit to Grayson.
ALEX F. from Grayson Hyundai responded on 05/16/2018

Thanks for the survey. We apprecaite the opportunity to have you as our customer


Anonymous avatar
Verified Customer
Knoxville, TN
2015 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Service
As always everyone in this dealership goes above and beyond to make people happy. Thank you.
ALEX F. from Grayson Hyundai responded on 05/16/2018

Thanks for the survey. We apprecaite the opportunity to have you as our customer


WB
W. B.
Knoxville, TN
2013 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Honest and professional.
I LOVE Grayson service. I've worked with Alex, Steve and Tim. My car is always finished on time and correctly. They even wash it before I pick it up !
ALEX F. from Grayson Hyundai responded on 05/16/2018

Thanks for the survey. We apprecaite the opportunity to have you as our customer


Anonymous avatar
Verified Customer
Powell, TN
2018 Hyundai Elantra
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/15/2018 Category: Service
.
.
ALEX F. from Grayson Hyundai responded on 05/15/2018

Thanks for the survey. We apprecaite the opportunity to have you as our customer


Anonymous avatar
Verified Customer
Knoxville, TN
2016 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Professional and Courteous
The service department is quick and efficient and doesn't try to push unnecessary services or products on you. They are courteous, professional, and accommodating.
ALEX F. from Grayson Hyundai responded on 05/15/2018

Thanks for the survey. We apprecaite the opportunity to have you as our customer


Anonymous avatar
Verified Customer
Loudon, TN
2014 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Great
Very pleased
ALEX F. from Grayson Hyundai responded on 05/15/2018

Thanks for the survey. We apprecaite the opportunity to have you as our customer


RE
Rashad E.
Knoxville, TN
2011 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Always got service
100% satification
ALEX F. from Grayson Hyundai responded on 05/14/2018

Thanks for the survey. We apprecaite the opportunity to have you as our customer