Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

1758 Reviews

ReScore Reviews™ (106)

ReScore
Overall Rating 4.7358481/5Overall Rating 4.7358481/5Overall Rating 4.7358481/5Overall Rating 4.7358481/5rating 4.7358481
Original
Overall Rating 2.41346/5Overall Rating 2.41346/5rating 2.41346rating 2.41346rating 2.41346
94% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


CH
Christopher H.
Knoxville, TN
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
2yearowner
I’ve been dealing with Grayson Hyundai for two years now. And all honesty, I’ve never had a better experience with the dealership. Brandon in particular is a highly attentive service rep. I actually don’t mind getting my car serviced every 5000 miles.
ALEX F. from Grayson Hyundai responded on 08/17/2018

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


Verified Customer
Knoxville, TN
2014 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
Fantastic service!
Car was brought in after purchasing in another state where the dealership lied to us about vehicle condition. Brandon was great and stayed patient with all of our questions. Appreciated that Grayson Hyundai did everything to ensure my vehicle was safe to drive and always made me feel I was getting the best service. Will definitely be back for service on my new Hyundai.
ALEX F. from Grayson Hyundai responded on 08/16/2018

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


Verified Customer
Knoxville, TN
2015 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
excellent as usual
Friendly, very fast service.
ALEX F. from Grayson Hyundai responded on 08/16/2018

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


DM
Douglas M.
Knoxville, TN
2014 Hyundai Santa Fe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/16/2018 Category: Service
45000 mile service
Good communication and nice people. Cost a bit more than i wanted to pay, but did help me with a discount.
ALEX F. from Grayson Hyundai responded on 08/16/2018

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


RB
Rowan B.
Knoxville, TN
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Great, Fast Service
I went in on a Saturday for a check engine light and did not have an appointment. Not only was I seen right away, but they took about an hour less than they estimated. All of the employees were professional and kind. The car drives smoother than ever. Thank you for your help!
ALEX F. from Grayson Hyundai responded on 08/16/2018

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


TP
Trevonya P.
Knoxville, TN
2012 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Great Place
I always enjoy the service here
ALEX F. from Grayson Hyundai responded on 08/16/2018

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


RA
Robert A.
TN
2009 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Efficient and cost-effective
Excellent experience
ALEX F. from Grayson Hyundai responded on 08/15/2018

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


TC
Theresa C.
Apalachin, NY
2017 Hyundai Veloster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Hyundai Service
Everybody was very pleasant and work done in good time.
ALEX F. from Grayson Hyundai responded on 08/15/2018

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


RH
Robin H.
Knoxville, TN
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Service on Santa Fe
I was well pleased with the service on my 2018 Santa Fe Sport. I had the oil changed and tires rotated. I also needed to get to work, so the shuttle they offered was a very nice option.
ALEX F. from Grayson Hyundai responded on 08/13/2018

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


BC
Bruce C.
Knoxville, TN
2018 Hyundai Elantra Gt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Awesome
Great car
ALEX F. from Grayson Hyundai responded on 08/13/2018

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


Verified Customer
Knoxville, TN
2017 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/13/2018 Category: Service
Great sales people. Acceptable service.
The sales team is phenomenal. The service team is friendly. How ever if you have to have a part ordered for a warranty problem you better be on their case about it.
ALEX F. from Grayson Hyundai responded on 08/13/2018

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


Verified Customer
Knoxville, TN
2012 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2018 Category: Service
Service appointment was methodical with everyone taking part in their responsibility/function
Glad to return after having a few oil changes done, because of location and quick!
I expect to maintain my vehicle with Hyundai now, since my mileage is high and
I expect my dealership of purchase to be the experts!
Christen was great in her position! Wendy Manley
ALEX F. from Grayson Hyundai responded on 08/13/2018

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


JS
Jilliane S.
Knoxville, TN
2015 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2018 Category: Service
Great service
Service was performed in a timely manner and technician was great! Thanks!
ALEX F. from Grayson Hyundai responded on 08/13/2018

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


Verified Customer
Sevierville, TN
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2018 Category: Service
Great service!!
Always perfect, friendly, and quick!!
ALEX F. from Grayson Hyundai responded on 08/13/2018

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


GL
Glenda L.
Oak Ridge, TN
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Check up on my car
Very friendly and quick service!
ALEX F. from Grayson Hyundai responded on 08/10/2018

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


Verified Customer
Knoxville, TN
2015 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Great service
I received a call from a manager to make sure I have the best service next time, it was nice to know that you guys care about your customers.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/09/2018 Category: Service
Good
Have to improve the service times
ALEX F. from Grayson Hyundai responded on 08/10/2018

Thank you for making the time to fill out the survey and share your experience. We apologize for the inconvenience. A manager will be reaching out to you shortly


PR
Patricia R.
Knoxville, TN
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Efficient service
They worked with my schedule and got me in and out.
ALEX F. from Grayson Hyundai responded on 08/10/2018

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


MS
Martha S.
Maryville, TN
2013 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Warranty Service
Replaced my drivers side door panel as it was delaminating. It was covered under extended warranty.











Replacement was completed within one hour
ALEX F. from Grayson Hyundai responded on 08/09/2018

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


Verified Customer
Knoxville, TN
2015 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Thanks for the wi fi !
Glad you guys finally put in free WiFi
Wouldn’t mind a bit better coffee😊
ALEX F. from Grayson Hyundai responded on 08/09/2018

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


JP
Joyce P.
Knoxville, TN
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Oil change And fix the recall
The service was fast
ALEX F. from Grayson Hyundai responded on 08/09/2018

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service