Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

269 Reviews

98% Would Recommend
Latest Review about 2 months ago

Reviews


BR
Becky R.
Palo Alto, CA
Volkswagen Passat
Verified Customer
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12/29/2014 Category: Service
Becky said she likes this business. They do good work and they are convenient.
This review was collected via phone interview by Customer Research Inc.

MI
MICHAEL I.
Palo Alto, CA
Dodge Grand Caravan
Verified Customer
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12/15/2014
Excellent service and expertise
I had a problem with my serpentine belt on my 2000 Dodge van. I had AAA tow the van to Griffin's Auto and I was back on the road the next day.

ME
MARTHA E.
Mountain View, CA
Volvo V70
Verified Customer
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12/12/2014
Excellent mechanic!
Dennis is the best! He's been our mechanic for 30 years and is always efficient and helpful. He'll even make house calls. He does everything from broken key mechanisms to rotating tires. He's got years of experience and teaches a Mechanics class as well.

MS
Marcile S.
Portola Valley, CA
Cadillac DeVille
Verified Customer
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12/11/2014 Category: Service
Marcile said she has been frequenting the business for a while and she never has to worry when Dennis has her vehicle.
This review was collected via phone interview by Customer Research Inc.

MP
MARY P.
Morgan Hill, CA
Ford Pickup
Verified Customer
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12/05/2014
Great Service Again
Mr. Griffin contacted me to let me know it was again time for the maintenance on my truck. This little extra bit of service really helps to keep my truck running in top condition. I am old and I would forget for months about any maintenance needing to be done so I thank Griffins for reaching out. As always the actual maintenance service was completed in a timely manner. All things were great, he did let me know that I have things that need some attention, but said I could wait until after the holidays. The last auto repair shop I took the truck to was constantly hounding me to fix expensive things "right now" with no lead in time, because they wanted the money and did not care about the customer. Not so at Griffins he always gives me time to get the finances in order on expensive items, unless there is a dangerous situation. Thanks again for the great job and watching out for your customers. I will be back!

MW
MARK W.
Palo Alto, CA
Volvo V70
Verified Customer
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12/04/2014
The Best!
Brought the Volvo in for regular service, which was done timely and cost effectively. Same high quality work as always.

SD
SHARON D.
Mountain View, CA
Lincoln Town Car
Verified Customer
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11/30/2014
Great Job
Great job done in a timely matter. Every
detail was taken care.

MS
Mary S.
Palo Alto, CA
Honda Accord
Verified Customer
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11/25/2014 Category: Service
Mary said she is happy this business has taken very good care of her vehicle.
This review was collected via phone interview by Customer Research Inc.

PO
Pamela O.
Mountain View, CA
Saturn Astra
Verified Customer
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11/25/2014 Category: Service
Pamela said the business has not given up and are still trying to figure out what the problem is.
This review was collected via phone interview by Customer Research Inc.

JW
John W.
Palo Alto, CA
Chevrolet Astro
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2014 Category: Service
John said the service was really good.
This review was collected via phone interview by Customer Research Inc.

JO
JUDY O.
Honda Accord
Verified Customer
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11/23/2014
Awesome service as usual
Dennis is so good about checking every detail involved with car maintenance. For over 20 years he has been my go to guy.

AS
ALLAN S.
Palo Alto, CA
Toyota Camry
Verified Customer
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11/22/2014
Courteous and efficient service.
Wonderful service and highly recommended to all

PM
PAT M.
Los Altos, CA
Toyota Camry
Verified Customer
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11/15/2014
Usual Fine Service
As usual the work work was done quickly and thoroughly by Dennis. Great to have a mechanic I can rely on
Dennis G., Manager from Griffin's Auto Repair responded on 11/16/2014

Thank you for your comments. It is always a pleasure to serve you.


BG
Bob G.
California
Jeep Grand Cherokee
Verified Customer
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10/31/2014 Category: Service
Bob said the business does a good job and they are thorough.
This review was collected via phone interview by Customer Research Inc.

JL
JOHN L.
Palo Alto, CA
Honda Accord
Verified Customer
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10/28/2014
unparalleled technical expertise, honesty, good price
I have been going to Griffin's for a few years now. My only regret is that I didn't know about this a few decades ago. I have the utmost confidence in Dennis to maintain my vehicle(s) in proper running order.
Dennis G., Manager from Griffin's Auto Repair responded on 10/30/2014

Thank you for taking the time to review. Thank you for your kind words and it is a pleasure to have been of service to you.
Dennis Griffin


CW
CAROL W.
San Jose, CA
Mercury Sable
Verified Customer
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10/24/2014
Well Worth changing mechanics
One of the most comprehensive auto service resources I've found in bay area. Trust is a big factor for me - I'll go back.

CM
CRISTINA M.
Los Altos, CA
Honda Fit
Verified Customer
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10/22/2014
Excellent service
Excellent prompt service.

DB
DAVE B.
Palo Alto, CA
Ford Explorer
Verified Customer
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10/01/2014
Excellent service
Excellent service, honest advice, accomplished craftsmanship, Griffin's Auto Repair is as near to perfection as a mortal can get.
Dennis G., Manager from Griffin's Auto Repair responded on 10/02/2014

Thank you for your kind words. Its always a pleasure to serve you. We are happy that our service is noticed by our cuatomers.


JR
JOHN R.
Menlo Park, CA
Lexus RX 400h
Verified Customer
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09/19/2014
My recent repair
As always, Dennis does great work -- and as always, Dennis is honest and trustworthy -- the actual cost of repairs was less than the estimate!

EG
ED G.
Ford Pickup
Verified Customer
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09/12/2014
service
dose what he says when completing a services