Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

269 Reviews

98% Would Recommend
Latest Review about 2 months ago

Reviews


PM
Pedro M.
Sunnyvale, CA
Ford Mustang
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/05/2018 Category: Service
Pedro said this business is too expensive
This review was collected via phone interview by Customer Research Inc.

JH
JAMES H.
Menlo Park, CA
Subaru Outback
Verified Customer
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08/12/2017
Good diagnosis and great communication
They found a problem that others did not and repaired it quickly

RB
RUTH B.
Mountain View, CA
Jeep Liberty
Verified Customer
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10/29/2016
A bit too much...
I thought the charge for removing the sap from my car ($250) was a bit high. Maybe the few remaining pieces will be removed at next service without more charges? Otherwise I was pleased with the service and especially appreciate the pick-up and delivery, Dennis.

GP
Glenn P.
Mountain View, CA
Verified Customer
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08/12/2016 Category: Service
Glenn said during his recent visit, they didn't do some repairs correctly.
This review was collected via phone interview by Customer Research Inc.

SG
Steven G.
Palo Alto, CA
Volkswagen Jetta
Verified Customer
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02/25/2016 Category: Service
Steven said the business was fine. Although, they were not there when he showed up with his vehicle.
This review was collected via phone interview by Customer Research Inc.

PE
PATRICIA E.
Stockton, CA
Cadillac CTS
Verified Customer
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09/26/2015
speedy repair
workers were nice

KS
KURT S.
Mountain View, CA
Toyota Tacoma
Verified Customer
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10/15/2013
Helpful and pleasant
Dennis was very helpful and pleasant to talk to during this process. He offered best advice for courses of action not forcing a single take it or leave it option. I very much appreciated that. Prompt and responsive service. Thanks!

CK
CHRISTINA K.
Mountain View, CA
Hyundai Accent
Verified Customer
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04/03/2013
oil change
the owner

JH
JAMES H.
Menlo Park, CA
Toyota Land Cruiser
Verified Customer
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02/01/2013
great service & communication
Very through.

JM
JOHN M.
San Francisco, CA
Ford Escape
Verified Customer
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01/24/2013
Quick diagnosis and fix for battery problem
My Ford Escape was not starting, appeared as dead battery, and they were able to quickly diagnose and fix the problem, replace a defective battery, within 4.5 hours.

DW
DAVE W.
Toyota Prius
Verified Customer
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11/14/2012
tune-up
Dennis is always most accommodating and pleasant to work with.

EG
ED G.
Mountain View, CA
Cadillac DeVille
Verified Customer
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10/05/2012
Tough repair job
My 2005 Cad DeVille had a leaking boot covering the CV-Joint. This is a tough repair job. Griffin's estimated cost accurately, and replaced both inner and outer boots with all parts perfectly clean. I think Griffin's knows its stuff well, and may be relied upon for repair of serious mechanical problems.

DR
DON R.
Mountain View, CA
Oldsmobile Ninety-Eight
Verified Customer
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07/24/2012
proximity and knowldge about the car.
oil odor is still in the passenger compartment??