At Healey Hyundai, we are dedicated to making your car buying and ownership experience hassle free and enjoyable. We are committed to delivering value to our customers in a manner which results in maximum customer satisfaction. At Healey Hyundai, we are dedicated to making your car buying and ownership experience hassle free and enjoyable. We are committed to delivering value to our customers in a manner which results in maximum customer satisfaction.
On 9/4/2022, upon paying for an oil change at Healey Hyundai, I was persuaded to purchase Healey’s Blue Premium Maintenance Plan for $377.36. I had, and will have for another three years, a DMV required interlock device in my car. As I stayed there while it was being done (so I could start the car for them when necessary), there was no issue or hiccup in the completion of the oil change. I returned to Healey Hyundai on 12/6/22 for subsequent scheduled oil change and expected to use the Healey Blue Premium Maintenance Plan that I purchased at the previous service appointment, but was instead told that they recently changed their policy in regard to the interlock device and would not honor the maintenance plan I purchased. I was a bit perturbed because I had to use a vacation day to have my car serviced…would have been nice to know this previously, but ok, whatever, sucks for me. I told the service rep that I expected a refund for the unused portion of the $377.36 maintenance plan, which should be at least $227.36 if I estimate the cost of the 9/4/22 oil change at a very generous $150. The two service guys at the desk agreed that I should and would receive a refund. In fact, Tony L. emailed a “Frank Richter” right then while I stood in front of him at 2:34pm on 12/6/22 to request the refund – as, “he is the person who handles this stuff and he will call me about the refund”. I was not given any contact person info with which to follow up. Having not heard from anyone in several days, I called Healey Hyundai today and the kind receptionist informed me that Frank Richter is their HR person????? Why would the service guy email the HR person about my refund?? BECAUSE IT IS A BS HOAX, that’s why. I guarantee you they are planning on keeping my money. This is a huge corporation…they don’t need my $277.36, BUT I DO!! I HOPE SOMEONE CAN BENEFIT FROM MY MISTAKE - DO NOT BUY THE HEALEY HYUNDAI BLUE MAINTENANCE PLAN!