ReScore Reviews™ (4)
Kelsie, we are dismayed to hear you felt you didn't have a satisfying experience. We could have speculated as to the cause but without taking apart the engine, we could not get to the root cause. Diagnostics to take the engine apart and determine cause would have been very costly and the end result would still have been a new engine. It sounded as if something inside the engine had broken, but again without taking it apart we could not say that for sure. It could have run out of oil, but since oil had recently been added we could not confirm that. The end result regardless of the cause is that you need a new engine. We do not replace engines so the price given was a basic rough estimate of what we anticipated you might find. We encourage you to get a second opinion as we understand that this is a difficult situation. We could have charged the diagnostic but in trying to take care of you as our customer we did not, as you mentioned. We wish you all the best in your future car care needs.