ReScore Reviews™ (4)
Hi Tim, Thanks for providing us feedback. We apologize if anyone may have come across as unpleasant. That is certainly not normal for us. With regards to the cost of the part, it is true you can find something less expensive online or perhaps in a big box store. However, we purchase our parts from a vendor that helps back our OEM 4yr/48k parts and labor warranty. We recognizing that different clients have different priorities. Being that comparable quality parts sometimes can be found for less expensive as with many purchases online. We are willing to perform a repair with customer purchased parts without a warranty if that may be of interest. We are competitive on our labor rate, many dealerships in town are $115 to $120 per hour. With our 10% first-time customer discount or one of the area discounts the effective labor rate is usually $98.10 per hour. We appreciate your business and hope to see you again.
Hi Dmitri, Thanks for the feedback. You wanted your car back as quickly as possible. The car was leaking transmission fluid and would not drive when it arrived. We replaced a transmission hose and alternator drive belt that was shredded. When asked about the light we explained that it was not the oil change light but was a "Maintenance required" light. If you had added the recommended oil change or requested an oil change the light would now be off. As you requested, our priority was to get your car running and back quickly. The light is a reminder light only and does not signify anything is wrong with your vehicle. Please let us know when and if you would like to come back for the needed oil change.
Thanks for your feedback. The good news was you did not need new brakes. We did discuss the inspection fee up front and that it would be waived if we made a repair. The reason for the fee is that we have to pay our technicians to look at the car. Regardless of whether a repair is needed or not, the technicians spend time to make certain you were taken care of and safe. They also test drive the vehicle to make certain. We also provided a free loaner car for your use. Many places would have upsold you brakes even though you did not need them. We hope you will come back and see us. Thanks much.
We appreciate you sharing feedback. We charged for an A/C diagnostic with evacuate and recharge. If freon is needed the cost can exceed $150. This is our standard charge for an A/C evacuate and recharge diagnostic. We shared the diagnostic fee upfront before starting work. We cannot speak to other shops quality of parts and warranty. We use OEM quality parts and have a 48k/4yr warranty. The compressor we would have used was $300 at our cost. We are glad you found repair shop that met your needs.
The diagnostic fee would not have been recharged since you already knew what was wrong with your car. The referenced $1100 compressor work was including tax. We deliver quotes this way to provide our clients the out-the-door cost. The cost for the service without tax was $971. We appreciate you letting us know what is going on in the market place which allows us to better serve our clients.
Melinda, thanks for your feedback. We recognize that we are not the lowest cost repair center in Nashville. Our effective labor rate is usually less than the dealerships and many of the corporate stores. We strive to support our customer base with a 4yr/48k warranty and free loaner cars. We also do not up-sell on anything that is not a necessary fix. Please come back and see us any time.
Thank you for bring this matter to our attention. The phone surveys should not be happening and will be addressed and fixed immediately. The email surveys sent to our customers help us better understand how we are doing supporting our clients. We also send monthly coupons that many customer utilize. We will remove your email from our system as well. We apologize for any inconvenience our survey program may have caused.
Thank you for your honest feedback. We have an exceptional reputation for our honesty, integrity and quality. We are not the least expensive or the highest. The value added services such as 4 year / 48k Mile Warranty and Free Loan Cars help to set us a part. The diagnostic fee is shared upfront and no additional work is done without our client's permission. Many places at face value will have what appears to be a lower hourly rate, but seem to find many more repairs that are not needed. We only fix what is needed. Please let us know if we can be of help in the future.