ReScore Reviews™ (27)
Once the car was fixed, I was contacted and retrieved my vehicle. The car sat on the dealerships back lot for more than a month. I got in the vehicle from the back of the car so when I arrived home, I noticed a bracket underneath the front passenger side wheel hanging down. I immediately went to my service dealership where they told me to contact Anderson as the under carriage was damaged. I told the corporate office on their next call to review my satisfaction. He called the dealership and they said it was not on the lot. Regardless of if it happened on their lot or when it was towed by their service, my car was not sent to the dealership with visible damage with the fallen bracket. Just one more thing to add to the list. I am normally happy with the Hyundai service and maybe it's a difference in dealerships, small town vs big town attitude, but I think the communication could be improved and to replace an undercarriage for the dealership at cost seems appropriate, but I am now going to have another expense.
You asked about the cleanliness of the facilities. The bathroom was backed up, so I had to use the mens room. The coffee for waiting clients was not available when I arrived 30 minutes after opening. It seems this facility is extremely understaffed with the failed communication and these last items.
If possible I would like the chance to speak with you regarding your experience. I will be in touch this week in hopes that we can resolve these issues for you.
Thank you for taking the time to speak with me this afternoon. I sincerely apologize for your experience. I know this was a stressful situation and unfortunately our team failed at handling this properly for you. If there is anything I can do to assist you in the future, please let me know and I would be more than happy to help you. Thank you for your loyalty.
It was a pleasure speaking with you today and I sincerely apologize for the issues you faced in buying your new car and here in service. Please reach out to me with any questions or concerns and I look forward to speaking with you in the future.
It was a pleasure to speak with you on the phone today. I apologize againg for the experience you had in our service department and look forward to helping you in the future.
I do apologize your last visit to Hyundai of Anderson was far from perfect I am working on the issue at hand and will be reaching out by phone for further info
Again thanks for info
Hundai of Anderson
I would first like to apologize for our error during your service visit. I have spoken with the service advisor and he confirmed what you mentioned. He did say that he had spoken with you but that the appointment wasn't amended to show the need for a tire repair. He also confirmed that it was not mentioned at the time of check-in and that he in fact did not remember to put it on the repair order. Our standard inspection procedure includes checking and setting the tire pressures. The tire pressures were above specification and the tire warning light was not on at the time of the visit so the technician did not inspect for any nails because the tire pressures appeared ok.
I don't say that to excuse what happened because I take your concerns very seriously. There was definitely a breakdown in communication and I sincerely apologize for that. We have taken steps to improve the appointment making and check-in processes to try to prevent these issues from occuring again.
We do want our customers to be treated like family and we want to address and remedy any errors that we make in the process.
I would love to speak with you about this and see what steps that we could take to remedy this situation for you.
Please give me a call or email me at email@example.com.
Thank you so much for taking the time to speak with me and for giving me the opportunity to rectify the situation. I look forward to serving you again in the future and if you should need anything please do not hesitate to give me a call.All my best,
I apologize for the rudeness you experienced with our employees.It is a personal goal of mine to ensure every customer is treated with kindness and respect. It also seems that they were unprepared for your needs upon your arrival. There may be some confusion about the details of your service and I would like to discuss them with you personally. Please call me at 864-209-9565. Thank you for your response.Cynthia Owens
I apologize for the miscommunication from our employees in our Service Center along with the missed oil life reset. It is never our policy or attitude for customers to do it themselves.
Please call me personally to dicuss. Ask for Cynthia at 864-642-0900.
I apologize for the miscommunication you experienced with our Service Department. It is always no appointment neccesary with our customers. I will reach out to you concerning your visit. It is always our goal to make sure you are completely satisfied and nothing less than a stellar experience. Thank you for bringing this to our attention and again my apologies on behalf of our team.Cynthia Owens
You have serviced with us for many years. We certainly do respect you and we're sorry this visit did not meet your expectations. I will reach out directly to review your concerns.
Our prices recently increased with the National average and this fact should have been disclosed to you. Again, my deepest apologies on behalf of the Company as a team!
Sorry about your last visit, I will call you to get more details and correct the situation
Thank you for your responce, I will contact you about the check engine light to resolve.
Thank you for taking our survey, I apologize for your disappointment with your sales and service process and would very much like to speak with you more about your experience, i will contact you
Thank you, part has been in tried calling but unable to leave a message, your mailbox is full. please contact us to schedule
Thank you for your comments, and I would like to apologize for the situation, I will look into the circumstances and contact you on
Thank you for your comments, enjoyed talking with you
I apologize for the situation you had. and would like to speak with you more about your experience
Thank you for your comments, I will investigate the situation and would like to contact you to discuss.
We apologize for the situation, and would be happy to again check the efficiency of your a/c unit.
Thank you for your comments and sorry for the situation, I would like to hear more about your experience and will contact you.