ReScore Reviews™ (27)
I sincererly apologize that your recent visit did not meet your expectations. i would like to speak with you to ensure your next visit is positive and make sure that the situation is rectified. Thank you for your feedback.
I do apologize your last isit was not to par here at Hyundai of Anderson we aim to give our customers excellent service
I will be reaching out for further info regarding this matter
and we will address this issue
for the feed back
Hyundai of Anderson
I do apologize that your visit was less than perfect
I am working on the communication concern and the all around wait I will be reaching out just to ask a few questions
Again Thanks for you input
I will wait till my next scheduled maintenance is set up and completed before I answer the recommendation question below!!!
Well since I have to answer the question before submitting, the way I feel right now NO
I do apologize that your last visit was anything other than stellar I will addressing the issue at hand and will be reaching out to you by phone to ask a few questions
again Thanks for the info
I am sorry to hear that your service experience was not satisfactory. I pulled your repair order and see where they diagnosed a faulty purge control valve due to the code that was stored in the computer. If they were unable to duplicate the shifting concern and the only information they had was the diagnostic trouble code then they may not have been able to track down an underlying concern that was unrelated to the purge control valve.
We always strive to accurately diagnose and repair vehicles and when we see an active trouble code we follow the diagnostic process for that code. I apologize for the inconvenience that you had and I would like to discuss this with you further including what the other mechanic found.
I will be out of the office next week but if you would like to send me an email I would love to speak with you when I am back in. firstname.lastname@example.org
864-642-0901 ext. 215
Thank you for taking survey, will look further into your comments
Thank you for taking survey, I apologize again for the problem with your service.Back up processes have been put in place to help prevent this from happening again. I have a note in computer for your next oil change as complimentary.
Thank you for taking our survey, I apologize for the situation.The oil change you requested was a basic service that did not include any vehicle inspection.
Thank you for taking our survey, Your request for full synthetic Mobil 1 oil is the price difference, If you want a less expensive full synthetic we also carry a house brand oil that will be less money. remember you are also receiving complete service along with oil and factory filter change, like fluids topped, air pressure adjusted, full inspection of vehicle by factory trained techs that know your specific vehicle. Along with keeping up to date with all factory recalls or bulletins..
Thank you for taking our survey, I will look into your last service repair concerns
Good News - I believe folks in shop who do actual work are competent
Thank you for responding we will contact you
Thank you for speaking with me. Sorry we lost your confidence, and hope you will give us another chance to earn your business.
Sorry to hear about your experience, I would like to speak with you more about the situation and try to make it right.
Thank you for your comments, and speaking with me about your concerns. Pricing has been addressed and we have discussed your wheel speed sensor failure, if you visit us in the future we will certainly be hoping for a 5 star review.
Very sorry for the situation, certainly not a normal experience for us either, changes have been put in place to correct this condition, I have placed a note in our computer to offer you your next oil change service free of charge, hopefully you will be able to take advantage and give us another chance to earn your trust and all 5 stars.
THANK YOU FOR THE COMMENTS, i AM LOOKING INTO THE SITUATION AND WILL BE CONTACTING YOU.
Thank you for speaking with me, I hope you are completly satisfied with the results and wil return to service your vehicle with us and hopefully score 5 stars.
My apologies for the extenderd wait during your visit. After speaking with you, I believe we have come to an agreement of how to achieve a 5 star rating from your household. We do appreciate your feedback and your continued business!