ReScore Reviews™ (5)
I am sorry that you feel we should not get paid if your car does not pass the Smog Check. This is why we explain and ask you to sign the paperwork prior to the Smog test. I have performed over 50K smog tests in the past 33 years. We have no way of knowing if a car passes or fails before performing a complete Smog test.
This is like not wanting to pay your Dr. because of the negative Lab Test. As I have offered you, after your car is fixed I can retest your car at a discounted price.
Sean Bosch Master Technician
Ms. Cocker 8/20/2019
We are sorry that you feel that way about us.
When you brought your car on 8/6/2019, you mentioned that the jiffy Lube has put too much Engine oil in your car. You authorized us to drain, measure & refill engine oil, on your
BMW. We found it to have 9 quarts of oil instead of 6.9 Quarts.
This was done the day you dropped your car.
We started your car, the engine had a loud noise which we diagnosed it to be the oil separator which is part of the valve cover by the next morning. You had Jiffy Lube involved and wanted them to pay for the damages as an 'expert witness' I could not say that they caused the issue. You then called your Insurance Geico and had them come to see the car by now about a week and a half has passed, after inspection, they indicated that your deductible is $2000.00 which was more than the repair and that you are responsible for the charges.
Meanwhile, we had spoken with you at least fifteen times between Fred and me.
I asked you for authorization ( Required in the State of California) several times and emailed you on 8/16/2019 a few times and when I did not hear from you I called you again and replied to the email that you sent me later on 8/16 as such:
( I am authorizing you to completely fix everything you find wrong with my car that could even possibly be related to the massive overfill of oil by Jiffy Lube)
The fact is we sent you a specific estimate to be authorized and you or your Insurance did not authorize it and the car was picked up on the 16th.
It is our policy that we can not work on any car without prior authorization.
Sean Zarrinkouh BSCS Bosch Master Technician
Established in 1986
Sorry about your trouble. At international Motors we "retrofit" & "Register" BMW batteries on a daily basis. We are glad that your BMW problem is resolved.
We would gladly credit you the "register" portion of your charges.
Sean Z Bosch Master Technician BSCS
I am sorry about your experience with the clicking noise repair. As I mentioned when the Sprinter was picked up, we performed a Technical Service Bulletin per Mercedes for clicking noise of the rack and pinion. I also mentioned if the problem persist the rack and pinion has to be replaced which is a common problem in Sprints. We warranty all our repaires and would gladly replace the rack and pinion if you would like us too.