Thank you for the review, we are glad you had a good service visit!
Thank you for the review, we are glad you had a good service visit.
Michele, thank you for the review, we are glad you enjoyed our friendly service!
Christine, we're happy you have continued to service your vehicle with Iron Trail. We look forward to keeping your Toyota a Toyota in the future!
I had to use the new wipers I just had installed and they did not properly swipe the windshield. I was annoyed not to have a clear windshield while using the new wipers. I stopped at a gas station and fiddled with the wipers until my line of sight was wiped clean but the issue was not completely resolved. I called the dealership to let them know, they were attentive and suggested I return to the dealership. I was already 5hrs into a road trip and explained that wasn't possible. I have gone to this dealership for oil changes, new tires etc. This is the first time I've had an issue, albeit minor, it was still of concern.
After an hour or so they were done and I paid the bill and left.
After I got home looked at the bill and they did not have the tire rotation listed. So they didn’t do that so not sure why it took an hour to change the oil
The passenger floor mat is apparently sent in stacks that stretch the mat so it does not fit, and a gap opens up at the top of the item that catches dirt as passengers enter. I could send pictures if you like. I exchanged it, and still have the same problem.
I also suggest you do a wear and use inspection before the car is turned back in from a lease. That way the issues can be addressed when the car is present and the costs, if any, can be figured into the surrender process. If I hear about wear after you have possessed the vehicle for many days, how do I know it is my doing? Not a good procedure.
I still love Toyotas. We went to an Equinox for a little more room and it was cheaper than a more generous Toyota than that RAV.
I bought this vehicle knowing it was a one owner vehicle.The dealership put a new set of tires in it prior to me purchasing.
I'm not sure why, but the New tires put on are shot.
Less than 32,000 miles and I have to replace over $800 of tires in less than a year.