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Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

135 Reviews

99% Would Recommend
94% Business Response
Latest Review 3 months ago

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MT
Melody T.
Lithonia, GA
Chevrolet Sonic
Check 20x19 Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/22/2018 Category: Service
Melody said she kept having problems with this facility. She had to return several times. The staff installed a new alternator, but she had to return, and pay for towing, after her first service visit. They installed another alternator. She said she then brought her vehicle to another facility for a diagnosis, where they found the second alternator was defective. She returned a third time and showed them the printed diagnosis. The staff installed a third alternator. She said it was a great inconvenience for her to have to go back and forth many times, as well as having to go without a vehicle for a while.
This review was collected via phone interview by Customer Research Inc.
Marlene S. from J. S. Auto Repair responded on 02/23/2018

I DO APOLOGIZE THAT YOU HAD TO GO THROUGH ALL THAT. WE DO NOT MAKE THE PARTS. SO UNFORTUNATELY ALL THOSE ALTERNATORS ARE BAD WHICH IS A MANUFACTURER DEFECT. YOU SHOULD GET YOUR MONEY BACK FOR TOWING UNDER YOUR WARRANTY. I ALSO LET YOU USE MY PERSONAL VEHICLE THE LAST TIME. I DO NOT FEEL YOUR REVIEW IS FAIR TO US SINCE WE HAVE NO CONTROL OVER THE PARTS. WE WERE JUST AS UPSET AS YOU WERE & DID EVERYTHING I COULD TO MAKE IT RIGHT INCLUDING A DISCOUNT. MARLENE.


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