ReScore Reviews™ (7)

ReScore
Overall Rating 4.4285714/5Overall Rating 4.4285714/5Overall Rating 4.4285714/5Overall Rating 4.4285714/5rating 4.4285714
Original
Overall Rating 2.42857/5Overall Rating 2.42857/5rating 2.42857rating 2.42857rating 2.42857
99% Would Recommend
100% Business Response
Latest Review 3 days ago
Larry G. on 02/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Courteous and prompt!
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 02/19/2018
Service Type: Maintenance
Review Created: 02/22/2018 09:05 PM
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ROBERT S C. at James Wood Hyundai responded on 02/23/2018

Thank you for the kind words and the 5 stars!! We appreciate you and we look forward to seeing you again at your next scheduled maintenance appointment.

Robert Cook
Service Mgr
James Wood Hyundai

Craig P. on 02/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer Service Oriented"
The service department staff has always been friendly and fast. We have had great customer service from everyone at James Wood Hyundai ever since we first walked on the lot to look at cars.
Vehicle: 2016 Hyundai Elantra Gt
Category: Service
Service Date: 02/08/2018
Service Type: Maintenance
Review Created: 02/22/2018 06:12 AM
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ROBERT S C. at James Wood Hyundai responded on 02/22/2018

Thank you for your feedback and the 5 stars!  We appreciate your loyalty to James Wood Hyundai and we look forward to seeing you again at your next scheduled maintenance appointment.

Robert Cook
Service Mgr
James Wood Hyundai

Verified Customer on 02/21/2018
Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Felt like they weren't genuine."
I have been very disappointed with the service & reliability of this company.
Vehicle: 2017 Hyundai Azera
Category: Service
Service Date: 02/06/2018
Service Type: Repair
Review Created: 02/21/2018 07:51 PM
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ROBERT S C. at James Wood Hyundai responded on 02/22/2018

We know your time is valuable and I would like to apologize for the inconvenience of a broken antenna and glad that we were able to get this repaired for you at no charge to you.  Our service department strives to ensure that every customer receives 5 star service and we appreciate your feed back. We will do our best to make sure we raise the bar when we see you again at your next schedule maintenance appointment.

Robert Cook
Service Mgr
James Wood Hyundai 

Verified Customer on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Customer Service"
James Wood Hyundai Service Department always provides excellent customer service.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 02/16/2018
Service Type: Maintenance
Review Created: 02/20/2018 12:55 PM
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ROBERT S C. at James Wood Hyundai responded on 02/20/2018

Thank you ma'am for your kind remarks and the 5 stars!  It's always a pleasure to get to visit with you.  We appreciate your loyalty to James Wood Hyundai and we look forward to seeing you again at your next scheduled maintenance appointment.

Robert Cook
Service Mgr
James Wood Hyundai

Kelly E. on 02/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Easy appointmentsteps they email to remind you always courteous "
Good service
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 02/07/2018
Service Type: Maintenance
Review Created: 02/18/2018 02:38 PM
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ROBERT S C. at James Wood Hyundai responded on 02/18/2018

Thank you for your kind remarks and the 5 stars! We appreciate your continued loyalty and we look forward to seeing you again at your next scheduled maintenance appointment.

Robert Cook
Service Mgr
James Wood Hyundai

Judy P. on 02/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Ann Parks"
Love the friendliness of the employees
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 02/09/2018
Service Type: Maintenance
Review Created: 02/17/2018 05:45 AM
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ROBERT S C. at James Wood Hyundai responded on 02/18/2018

Thank you for your kind remarks and the 5 stars! We appreciate your continued loyalty and we look forward to seeing you again at your next scheduled maintenance appointment.

Robert Cook
Service Mgr
James Wood Hyundai

Verified Customer on 02/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Pleasant employees "
Easy to schedule service, polite and considerate employees, quick service...
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 02/07/2018
Service Type: Repair
Review Created: 02/13/2018 10:48 AM
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ROBERT S C. at James Wood Hyundai responded on 02/13/2018

Thank you for your kind remarks and the 5 stars!  We appreciate your continued loyalty and we look forward to seeing you again at your next scheduled maintenance appointment.

Robert Cook
Service Mgr
James Wood Hyundai

Verified Customer on 02/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellence every time "
I always get the best, friendliest service every time. Thank you!
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 02/05/2018
Service Type: Repair
Review Created: 02/10/2018 02:37 PM
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ROBERT S C. at James Wood Hyundai responded on 02/12/2018

Thank you so much for the awesome review and the 5 stars!  We appreciate you and we look forward to seeing you again at your next scheduled maintenance appointment.

Robert Cook
Service Mgr
James Wood Hyundai

Angela B. on 02/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Knowledgable"
Everyone was very helpful and courteous
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 02/06/2018
Service Type: Repair
Review Created: 02/10/2018 02:29 AM
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ROBERT S C. at James Wood Hyundai responded on 02/10/2018

Thank you for taking the time to complete this Hyundai generated survey! We appreciate your comments and the 5 stars! Thank you!

Robert Cook
Service Mgr
James Wood Hyundai

Verified Customer on 02/08/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"JCEE"
GREAT SUV...GREAT CUSTOMER SERVICE.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 02/01/2018
Service Type: Repair
Review Created: 02/08/2018 10:18 AM
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ROBERT S C. at James Wood Hyundai responded on 02/08/2018

Thank you for the comment and the 5 stars!  We appreciate your continued loyalty and we look forward to seeing you again at your next scheduled maintenance appointment.

Robert Cook
Service Mgr
James Wood Hyundai

Santiago C. on 02/07/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"friendlyness"
awesome
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 02/02/2018
Service Type: Repair
Review Created: 02/07/2018 07:26 AM
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ROBERT S C. at James Wood Hyundai responded on 02/07/2018

Thank you for the 5 stars!  We know you have choices and we thank you for choosing James Wood Hyundai in Decatur!  Have a safe trip and we look forward to seeing you again at your next scheduled maintenance appointment.

Robert Cook
Service Mgr
James Wood Hyundai

Gilbert G. on 02/02/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome Service and friendly personnel"
I am always very pleased with the work performed on my car. The staff is always courteous, friendly and very competent.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 01/30/2018
Service Type: Repair
Review Created: 02/02/2018 02:00 PM
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ROBERT S C. at James Wood Hyundai responded on 02/02/2018

Thank you for the compliment and the 5 stars!   We appreciate you and we look forward to seeing you again at your next scheduled maintenance appointment.

Robert Cook
Service Mgr
James Wood Hyundai

Everett H. on 01/31/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and honest"
They treated me with respect, they were friendly and my car was clean.
Vehicle: 2018 Hyundai Sonata
Category: Service
Service Date: 01/24/2018
Service Type: Maintenance
Review Created: 01/31/2018 03:54 AM
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ROBERT S C. at James Wood Hyundai responded on 01/31/2018

Thank you for the 5 stars!  Always a pleasure to see you!  We know you have choices and we thank you for choosing James Wood Hyundai in Decatur!

Robert Cook
Service Mgr
James Wood Hyundai

Cynthia B. on 01/30/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Same great service every visit"
Always friendly prompt service.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 01/26/2018
Service Type: Repair
Review Created: 01/30/2018 03:12 PM
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ROBERT S C. at James Wood Hyundai responded on 01/31/2018

Thank you for completing this Hyundai generated survey! We appreciate your comments and the 5 stars! We know you have choices and we thank you for choosing James Wood Hyundai in Decatur.

Robert Cook
Service Mgr
James Wood Hyundai

David B. on 01/29/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Servicing there for years"
Our third Hyundai - and I wouldn’t take anywhere else. Always professional, always timely, and a very comfortable atmosphere. They make pretty good coffee, too.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 01/24/2018
Service Type: Repair
Review Created: 01/29/2018 05:56 PM
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ROBERT S C. at James Wood Hyundai responded on 01/30/2018

Thank you for the 5 stars!  Always a pleasure to see you and come and enjoy the coffee anytime We know you have choices and we thank you for choosing James Wood Hyundai in Decatur!

Robert Cook
Service Mgr
James Wood Hyundai

Darlene W. on 01/28/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Honest and friendly"
Honest, quick and friendly service.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 01/19/2018
Service Type: Repair
Review Created: 01/28/2018 05:48 PM
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ROBERT S C. at James Wood Hyundai responded on 01/29/2018

 Thank you for the very kind comment and the 5 stars!  We appreciate you and your loyalty to James Wood Hyundai.

Robert Cook
Service Mgr
James Wood Hyundai

Robert H. on 01/27/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Comfortable "
Comfortable and pleasant wait.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 01/19/2018
Service Type: Repair
Review Created: 01/27/2018 06:33 PM
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ROBERT S C. at James Wood Hyundai responded on 01/28/2018

Thank you for the comments and the 5 stars! We appreciate you and we look forward to seeing you again at your next scheduled maintenance appointment.

Robert Cook
Service Mgr
James Wood Hyundai

Gail L. on 01/27/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great"
it was very wonderful.everything was done great always is !!!!!! thanks
Vehicle: 2010 Hyundai Santa Fe
Category: Service
Service Date: 01/18/2018
Service Type: Maintenance
Review Created: 01/27/2018 04:15 AM
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ROBERT S C. at James Wood Hyundai responded on 01/28/2018

Thank you for completing this Hyundai generated survey! We appreciate your comments and the 5 stars! We know you have choices and we thank you for choosing James Wood Hyundai in Decatur.

Robert Cook
Service Mgr
James Wood Hyundai

Verified Customer on 01/26/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"x"
x
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 01/17/2018
Service Type: Maintenance
Review Created: 01/26/2018 08:49 AM
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ROBERT S C. at James Wood Hyundai responded on 01/26/2018

Thank you for the 5 stars!  Always a pleasure to see you!  We know you have choices and we thank you for choosing James Wood Hyundai in Decatur!

Robert Cook
Service Mgr
James Wood Hyundai

Oteka R. on 01/25/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They take care of you. "
They have always taken good care of our Hyundia’s and are quite prompt in doing so. And if they need to keep the car for longer than you care to wait they will put you in a loaner car. Most of the larger dealerships in Ft Worth or Dallas won’t do that. They have a “home town” atmosphere that we love.
Vehicle: 2013 Hyundai Elantra Co
Category: Service
Service Date: 01/18/2018
Service Type: Repair
Review Created: 01/25/2018 12:01 PM
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ROBERT S C. at James Wood Hyundai responded on 01/25/2018

Thank you for the very kind comments and the 5 stars!  We appreciate your continued loyalty and we look forward to seeing you again at your next scheduled maintenance appointment.

Robert Cook
Svc Mgr
James Wood Hyundai

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