Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91
4.9

( 1002 Reviews )

ReScore Reviews™ (10)

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5rating 4.6
Original
Overall Rating 2.5/5Overall Rating 2.5/5rating 2.5rating 2.5rating 2.5
99% Would Recommend
100% Business Response
Latest Review 4 days ago

Reviews


Verified Customer
Ponder, TX
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2019 Category: Service
Prompt service
Clean dealership
JERRY F., Service Manager from James Wood Hyundai responded on 11/12/2019

Thank you for the feedback and the 5 stars!

Jerry Fowlkes
Service Manager
940-627-4600
Jfowlkes@jameswood.com

BM
Barry M.
Decatur, TX
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019 Category: Service
Great service!
Service manager Chris does a great job.
JERRY F., Service Manager from James Wood Hyundai responded on 11/11/2019

Thank you for the feedback and the 5 stars!

Jerry Fowlkes
Service Manager
940-627-4600
Jfowlkes@jameswood.com

Verified Customer
Paradise, TX
2010 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2019 Category: Service
Oil change
They always do an awesome job on all my cars
JERRY F., Service Manager from James Wood Hyundai responded on 11/07/2019

Thank you!  We appreciate the feedback and the 5 stars!!!

Jerry Fowlkes
Service Manager
940-627-4600
Jfowlkes@jameswood.com

NR
Norman R.
Decatur, TX
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2019 Category: Service
Friendly, timely service
I appreciate that pay attention to detail, they get you in as soon as possible, cut down on the wait time and they do not try to sell you more than you need. They are honest and make a genuine effort to make you satisfied and happy with the work that was done.
JERRY F., Service Manager from James Wood Hyundai responded on 11/07/2019

Thank you sir for the encouraging feedback and the 5 stars!  Always a pleasure to get to see/visit with you.

Jerry Fowlkes
Service Manager
940-627-4600
Jfowlkes@jameswood.com

KE
Kelly E.
Paradise, TX
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2019 Category: Service
Appt and service with recall
Always a breeze, got in got a service did recall and was out the door in a timely manner, always great experience thank you
JERRY F., Service Manager from James Wood Hyundai responded on 11/07/2019

Thank you for the kind feedback and the 5 stars!!!

Jerry Fowlkes
Service Manager
940-627-4600
Jfowlkes@jameswood.com

JD
Jacqueline D.
Decatur, TX
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2019 Category: Service
Owner
Great Customer Service!
JERRY F., Service Manager from James Wood Hyundai responded on 11/07/2019

Thank you for the 5 stars!

Jerry Fowlkes
Service Manager
940-627-4600
Jfowlkes@jameswood.com

JR
James R.
Runaway Bay, TX
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2019 Category: Service
Friendly Atmosphere,Great Service
Staff is very friendly and always helpful. The service is excellent.
JERRY F., Service Manager from James Wood Hyundai responded on 11/07/2019

Thank you for your feedback and the 5 stars!  Always a pleasure to get to see/visit with you!

Jerry Fowlkes
Service Manager
940-627-4600
Jfowlkes@jameswood.com

PC
Pamela C.
Chico, TX
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2019 Category: Service
Friendly
Very helpful took me to work after leaving my car for oil change
JERRY F., Service Manager from James Wood Hyundai responded on 11/04/2019

Thank you for the feedback and the 5 stars!

Jerry Fowlkes
Service Manager
940-627-4600
Jfowlkes@jameswood.com

Verified Customer
Dallas, TX
2019 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/01/2019 Category: Service
They did a good job
They did the work fast and efficient
JERRY F., Service Manager from James Wood Hyundai responded on 11/04/2019

Thank you for taking the time to complete this Hyundai generated survey and for the 4 stars!

Jerry Fowlkes
Service Manager
940-627-4600
Jfowlkes@jameswood.com

CD
Curtis D.
Aurora, TX
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2019 Category: Service
*
*
JERRY F., Service Manager from James Wood Hyundai responded on 11/01/2019

Thank you sir for the 5 stars!

Jerry Fowlkes
Service Manager
940-627-4600
Jfowlkes@jameswood.com

JM
Jodi M.
Krum, TX
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2019 Category: Service
Best service ever
Chris was so nice and had my car ready earlier than he quoted. I drive over 30 minutes to go to this dealership, and I won’t go anywhere else to service my Hyundai.
JERRY F., Service Manager from James Wood Hyundai responded on 10/31/2019

Thank you for the feedback, the kind words and the 5 stars!  We know you have choices and we thank you for choosing James Wood Hyundai in Decatur.

Jerry Fowlkes
Service Manager
940-627-4600
Jfowlkes@jameswood.com

Verified Customer
Boyd, TX
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2019 Category: Service
great service
Friendly efficient service.
JERRY F., Service Manager from James Wood Hyundai responded on 10/30/2019

Thank you for the feedback and the 5 stars!

Jerry Fowlkes
Service Manager
940-627-4600
Jfowlkes@jameswood.com

CK
Celeste K.
Krum, TX
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2019 Category: Service
Tucson repair
I really appreciate the team at James Wood going the extra mile resolving the a/c issues with my Tucson. It took a few days but they had a loaner for me while they worked on it. They are always professional and courteous and I will be back for my next oil change.
JERRY F., Service Manager from James Wood Hyundai responded on 10/25/2019

Thank you for the 5 stars!

Jerry Fowlkes
Service Manager
940-627-4600
Jfowlkes@jameswood.com

BM
Barry M.
Decatur, TX
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2019 Category: Service
Outstanding service!
Advisor Chris is very knowledgeable and professional.
Great to work with.
JERRY F., Service Manager from James Wood Hyundai responded on 10/25/2019

Thank you for the feedback and the 5 stars!

Jerry Fowlkes
Service Manager
940-627-4600
Jfowlkes@jameswood.com

Verified Customer
Paradise, TX
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2019 Category: Service
First oil change and check
Was able to set an appt same day . Friendly and efficient service. I was on my way within an hour.
JERRY F., Service Manager from James Wood Hyundai responded on 10/23/2019

Thank you for the feedback and the 5 stars!

Jerry Fowlkes
Service Manager
940-627-4600
Jfowlkes@jameswood.com

Verified Customer
Runaway Bay, TX
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2019 Category: Service
Great people to work with.
The sales staff are professional.
JERRY F., Service Manager from James Wood Hyundai responded on 10/23/2019

Thank you for the 5 stars!

Jerry Fowlkes
Service Manager
940-627-4600
Jfowlkes@jameswood.com

DM
Deborah M.
Paradise, TX
2018 Hyundai Ioniq Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2019 Category: Service
Great Customer Service
Fantastic people and autos.
JERRY F., Service Manager from James Wood Hyundai responded on 10/17/2019

Thank you for the feedback and the 5 stars!  Always a pleasure to get to see/visit with you!

Jerry Fowlkes
Service Manager
940-627-4600
Jfowlkes@jameswood.com

SM
Sarah M.
Crowley, TX
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2019 Category: Service
review
We live too far away to come back for service every time but we are very pleased with this dealership!
JERRY F., Service Manager from James Wood Hyundai responded on 10/14/2019

Thank you for the feedback and the 5 stars!  We appreciate you coming back to see us!!

Jerry Fowlkes
Service Mgr
James Wood Hyundai


EH
Eugene H.
Justin, TX
2017 Hyundai Ioniq Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2019 Category: Service
everyone was friendly
enjoying visiting while my car was being serviced
JERRY F., Service Manager from James Wood Hyundai responded on 10/14/2019

Thank you for the 5 stars!  It's always a pleasure to get to see/visit with you!

Jerry Fowlkes
Service Mgr
James Wood Hyundai


LF
Lonnie F.
Decatur, TX
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2019 Category: Service
It's an OK place to go.
1) Friendly, 2)close, 3)easy access,4)know their product. Did I say friendly.
JERRY F., Service Manager from James Wood Hyundai responded on 10/12/2019

Thank you for taking the time to complete this Hyundai generated survey!  We appreciate the feedback and the 5 stars!

Jerry Fowlkes
Service Mgr
James Wood Hyundai